Volkswagen of West Islip

I own a VW that was purchased elsewhere. I brought it into this dealership for scheduled services. I previously had taken it to the old Atlantic VW across the street. Since they moved, mecha I brought it into this dealership for scheduled services. I previously had taken it to the old Atlantic VW across the street. Since they moved, mechanical issues that never happened before often occurred immediately following oil changes and inspections that would cause me to have to return to pay for repairs. I chalked this up to coincidence. Then I decided to get into a new car and scheduled a test drive through BDC. I test drove two different models, and I really liked one. The salesperson told me that they didn't have much inventory but had more coming in the following week. I told the salesperson that I was checking out a few other brands and asked that he call me to touch base the following week. I've been watching their inventory online, and they got in exactly what I was looking for. But I never received a call back. It didn't exactly make me feel like a valued customer. I don't really care about that, I am just interested in the right vehicle. And I've driven VW's for a long time. It's their loss, I have great credit and was planning on putting down close to 50%, not counting my trade in. I already landed on a vehicle at a dealership that was happy to take my business. More

I went in to the showroom today (09/13/23) around lunch, to see if I can take my leased 2021 VW Atlas Cross Sport R Line and have it financed to own since I love the truck so much. So I met Craig (salesman) to see if I can take my leased 2021 VW Atlas Cross Sport R Line and have it financed to own since I love the truck so much. So I met Craig (salesman) and he was a very nice gentleman and went over everything from soup to nuts in telling me what I needed to do to make it all happen. Craig made me very comfortable, and I was thinking and hoping this would be seamless. My thought was that I wanted to shed some money off my current (monthly payment) lease with no issues if I had to extend through the financing of the truck. So when it came time to meet with the finance manager (Arthur) is when the shenanigans, turmoil and antics started. The finance manager (Arthur) who seemed very nice proceeds to tell me that my truck would be an additional 210.00 per month then what I am paying on my current lease and my finance would be for 75 months. With everything being said he tells me my finance charge would be 13.95% and I would be paying over $ 57,000.00 dollars for a car that is already 2.5 years old. The original sticker on the truck was only 46K. So I left the dealership after saying no thank you to the proposed new deal to finance my existing truck. The finance manager (Arthur) then calls me 30 minutes later asking me to bring in my truck for an appraisal and he could put me into a brand new truck for less then what I am paying now with 15K in miles (lease) because there is probably lots of equity in my existing truck. If there is lots of equity in my existing truck then why cant it be applied for a lease to finance purchase??? Hmmmmmmm! Beware going in there since this is not my first issue with the finance team. When I originally leased my truck when they were in the old building, the finance manager back then tried to hit me up with a shady deal by jacking up my down payment & my lease payment not knowing I had made the deal the night before with the manager of all the sales manager. Just be careful everyone!!!! Todays update 09/14/23, I receive a call from the VW of West Islip public relations person (Samir) looking to make amends and see if we can get a deal done in exchange for a better review of the dealership and my experience. I told Samir "proof is in his actions" so Samir said he would call me shortly to let me know. I said fine. I received a call about a half an hour later to find out my pay off was just over 32K and If I was to finance that without their dealer fees and finance charges it would be $ 460.00 a month. He then proceeds to start to asking me for a down payment money but then shifts gears to me leasing a new vehicle which would take me to the low 600's per month. He almost had a deal and then went and screwed it all up and I don't know why??? So my thought is why was my truck over $ 57,000.00 yesterday according to Arthur the finance manager which was 760.00 per month for 75 months but today the same exact truck is only $ 32,000.00 plus fees and financing??? Then I was thinking why would a dealer who is looking to get the negative review off their website continuing to make the existing issue even worse??? It never ends when it comes to this garbage. People, please listen to me if you love VW's like i do PLEASE be VERY VERY aware of what your getting into with this dealership. They not only lost my business forever, but they also lost my girlfriends business who is coming out of her lease this month. Lastly, from yesterday to today the dealership ran my credit again today (09/14/23) when first I didn't give this dealership approval to do so but wait it gets better they ran my credit report multiple times as my bank and a couple of my credit card companies informed me via text and email updates on how many times my credit report was ran. I guess there was a huge difference on my credit between yesterday and today. Someone has to do better!!! More

I called to inquire about a $16,000 Mercedes C300. Mark explained that there are about $4,000 in additional fees. That price would also increase if we didn't finance with West Islip. I felt like the p Mark explained that there are about $4,000 in additional fees. That price would also increase if we didn't finance with West Islip. I felt like the price was misleading. Mark was extremely condescending. He explained that I must be blind not to be able to read the fine print that described these fees. He added that a 4th grader should be able to understand their marketing. I appreciate Mark not holding back as it saved me a trip to this dealership. More

The entire staff was friendly, low pressure, and they have been very helpful after the sale with some minor issues, a great experience overall have been very helpful after the sale with some minor issues, a great experience overall More

I purchased a new VW Tiguan from them and my buying experience has been inconvenient & unpleasant. Even after I agreed to pay them more than the MSRP, another $900 was added to the car's selling pri experience has been inconvenient & unpleasant. Even after I agreed to pay them more than the MSRP, another $900 was added to the car's selling price. Their finance manager claimed I purchased tire & wheel protection from them for $700, which at the time of financing was offered to me as complimentary, and for the remaining $200 he had no clue. It took a lot of effort and time on my end to resolve this since nobody from their finance office responded to phone calls, emails, or even voicemails. I do appreciate the help I received from their general sales manager Michael for the issue. They had also asked me to put in a deposit for the college graduate rebate informing me that they will refund the deposit once rebate is approved by Volkswagen. More than 2 months later I find out that my rebate was denied as the dealership made an error in filing for the rebate and didn’t do the process on time. My car purchase was handled in an unprofessional manner. More

They try to add thousands in fees to their advertised price. Very dishonest and shady used car sales strategy. Don’t waste your time, you’re better off going anywhere else. price. Very dishonest and shady used car sales strategy. Don’t waste your time, you’re better off going anywhere else. More

I purchased a Volkswagen Atlas a few weeks ago and it was one of the greatest decisions ever! I worked with Pablo and he was able to find me the perfect vehicle with my extremely long list of demands! He was one of the greatest decisions ever! I worked with Pablo and he was able to find me the perfect vehicle with my extremely long list of demands! He was so patient and professional! I highly recommend asking for Pablo! More

Very shady and unethical dealer. Advertises one price and jacks it up by thousands through "mandatory" fees and add-ons once you come in. When asked about it, their response is " Advertises one price and jacks it up by thousands through "mandatory" fees and add-ons once you come in. When asked about it, their response is "everyone else does it, so so do we". There are honorable and honest dealers out there, no need to deal with these bait and switch com artists. Its sad that people behave like this. More

Will be filing a complaint with the BBB. Shady business practices, wish I had checked their reviews before I got involved with them, bought a 2020 SUV that was for $32,898 on 6/3 never got t Shady business practices, wish I had checked their reviews before I got involved with them, bought a 2020 SUV that was for $32,898 on 6/3 never got the complete paperwork spoke to the sales manager, other managers and was told what I signed, now I hate a car that l loved because of rude and dishonest people. More