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Volkswagen of West Islip

West Islip, NY

4.4
163 Reviews
VW of West Islip - Mission, Vision, and Values Our Mission and Vision VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust. We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care. What This Looks Like Valuing Every Customer’s Unique Needs Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options. Active Listening: Training staff to attentively address customer concerns without rushing. Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations. Clear Communication: Avoiding jargon and ensuring customer understanding. Proactive Follow-Ups: Ensuring satisfaction post-sale or service. Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options. Customer Feedback Integration: Regularly improving based on feedback. Working Tirelessly to Exceed Expectations Attention to Detail: Impeccable vehicle preparation and quality. Proactive Problem-Solving: Addressing potential issues early. Speedy Responsiveness: Prompt replies to inquiries. Surprise Extras: Offering perks like car washes and loyalty discounts. Consistent Follow-Through: Keeping promises and ensuring satisfaction. Empowering Employees: Training staff to exceed customer expectations. Continuous Improvement: Refining processes and investing in innovation. Community Engagement: Strengthening customer bonds through local initiatives. Offering Exceptional Service and Reliable Vehicles Exceptional Service Welcoming Environment: Clean and comfortable dealership spaces. Transparent Processes: Clear pricing and financing explanations. Customer-Centric Training: Skilled staff for tailored recommendations. Convenient Options: Online scheduling, at-home test drives, express services. Comprehensive Support: Assistance throughout the customer journey. Service Excellence: Quality maintenance by factory-trained technicians. Reliable Vehicles Thorough Inspections: Rigorous checks on all vehicles. High-Quality Standards: Partnering with reputable manufacturers. Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles. Vehicle Transparency: Detailed history reports and open discussions. After-Sale Support: Extended warranties and roadside assistance. Technology and Features: Cutting-edge safety and efficiency features. Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
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130 Sunrise Hwy

West Islip, NY

11795

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Showing 163 reviews

May 02, 2026

Greg was one of the top sales people I have dealt with, Sean in finance helped make the process easy. I would recommend this store to people looking for a new car More

by Gnapoleone2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christina Oddo-Canale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Spiciati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Rickard
April 29, 2026

This dealership is not honorable or trustworthy. I suggest that you shop elsewhere and do not waste your time with these fools. I left a deposit on a 2026 Volkswagen Tiguan and was called by the sal More

by Chris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Spiciati
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2026 -

Volkswagen of West Islip responded

Thank you for your feedback Chris. We are sorry we could not live up to your expectations. Unfortunately inventory with special edition models especially a SEL Tiguan is never guaranteed. We understand you are upset that we sold the vehicle you were interested in but without deposit in house and a firm commitment we cannot hold vehicles. Understandably buyers think its a high pressure sales tactic but when you cannot replace a car buyers are willing to come from all over the tristate area to get them. We do wish you the best in locating a vehicle somewhere else at that deal. Respectfully saying we sold the car to someone else at a higher price is outlandish and not accurate. We sold the car to a buyer who was in showroom, ready to purchase same day and did not need to shop our number with another dealership. I think you frustration should be with the dealership who lied about the price to you and why you left the showroom here when the car was actually available, they are the ones who cost you a deal not us.

Apr 29, 2026 -

Chris responded

The car was in inventory when I visited the dealership. It was in inventory when the sales agent requested my deposit. He took my credit card info over the phone. It was in inventory the following day when the agent called to set a pick up time. As you can plainly see the lies from this dealership are unending.

April 26, 2026

All I can say is ask for Evan Roth. This exceptional young man is knowledgeable and wise beyond his years. From first hello, you will clearly see he has a bright future ahead of him. Th More

by TJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
EVAN ROTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2026

They don’t listen or read what you say. They’re pushy to “come in come in come in”, especially Kate Jordan in BDC sales. She’s ridiculous and the complete opposite of a pleasure to work wit More

by raven
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kate Jordan
Apr 14, 2026 -

Volkswagen of West Islip responded

Thank you for your feedback.

April 12, 2026

I needed a newer vehicle, but wasn't interested in buying a surprise package off the street. At the same time, I also wasn't excited about visiting a dealer. Pablo at West Islip Volkswagen made the process g More

by iamdegman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pablo Courtade
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2026

I had a great experience buying here! Evan was fantastic to work with and made everything smooth. It is refreshing to visit a dealership where you feel like you are dealing with actual hu More

by B Spiz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
EVAN ROTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2026

Very awesome experience! John was kind, knowledgeable, honest and helped me get the perfect car for my daughter. Highly recommend working with him. More

by Sarah.gounaris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Londono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Londono
March 07, 2026

John L did a great job, happy with my deal and car . I recommend him to everyone. More

by Flanaganj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Londono
February 18, 2026

WSent to look at a used Pickup with a nice online price. They had a surprising 2500 reconditioning fee so the deal was right around the Kelly blue book price of 22000. I had a trade in which they low balled More

by Scott
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
salesman Phil, Joe DiLeo
February 02, 2026

John L was amazing to work with and although the process was a little long he really made us feel comfortable and cared for. We would highly recommend John L. to all of our friends for the near future ! And More

by Meredith&Gabriel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Londono
2
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