Volkswagen of West Islip

I financed a vehicle from Volkswagen of West Islip in October 2023 and was sold an extended warranty from Renascent Protection Plan through the dealership. At the time of sale, I was clearly told that I October 2023 and was sold an extended warranty from Renascent Protection Plan through the dealership. At the time of sale, I was clearly told that I would be eligible for a refund if I sold or traded in the vehicle before the warranty term expired. Over $4k. Fast forward to March 2025 — I traded in my car and immediately requested the cancellation and refund. What followed was an incredibly frustrating and time-consuming experience. I made multiple phone calls to both the dealership and the warranty company, and no one could give me a clear answer. Each party pointed fingers at the other, saying “it’s up to them,” with no accountability or transparency. I even had to take off work and drive over seven hours round-trip to the dealership just to complete a form—only to be told later that I would not receive any refund at all. This was despite the fact that my refund quote showed over 79% of the contract value remaining. Just because there was claim? Company paid to fix the car they sold warranty for? and over $3k left, the company simply won't refund. I had previous experience with another warranty provider that paid out more in claims, and yet I still received a partial refund when I canceled early. That’s why I feel completely misled and taken advantage of in this situation. Buyers beware: if you're considering financing an extended warranty from this dealership, do not rely solely on what you’re told at the point of sale. Once the contract is signed, you may find yourself in the same position I did — stuck in a loop of blame-shifting and zero accountability. I’m extremely disappointed with how this was handled and would not recommend purchasing an extended warranty through Volkswagen of West Islip without fully understanding the fine print and cancellation implications. More

I had a great experience at this dealership and love my new Atlas! Pablo Courtade was friendly and helped to expedite the process. Thanks again! new Atlas! Pablo Courtade was friendly and helped to expedite the process. Thanks again! More

This is our 4th time working with Pablo at Volkswagen of West Islip. We wouldn't buy or lease from anywhere else. West Islip. We wouldn't buy or lease from anywhere else. More

Pablo Courtade was a pleasure to work with, professional, not pushy and very informative and took the stress out of car buying. Would absolutely work with him again in the future and recommend to family and not pushy and very informative and took the stress out of car buying. Would absolutely work with him again in the future and recommend to family and friends! More

As a repeat customer, Pablo has always proven to be honest and forthright. No hidden agenda and so very knowledgeable. Anyone looking to by a safe vehicle for your family, should go visit Pablo at Volk honest and forthright. No hidden agenda and so very knowledgeable. Anyone looking to by a safe vehicle for your family, should go visit Pablo at Volkswagen West Islip. More

I have known Greg Spiciati for 10 years. This is the fourth car I have leased from him he has always given me the best deal possible. He has always taken the time to explain all the details This is the fourth car I have leased from him he has always given me the best deal possible. He has always taken the time to explain all the details of the new car I was leasing. I am very satisfied with all the cars I have leased from him and won't deal with anyone else. Sean was also very helpful with financing More

The staff is courteous and very attentive. The staff makes you feel like family. Such a pleasant experience The staff makes you feel like family. Such a pleasant experience More

Michael Balletta is the best! ! Always get the best service from Michael & the service team!! ! Always get the best service from Michael & the service team!! More

Awesome Dealer Pablo is the best. Made it happen for me. More then grateful and happy with him For my raptor. Def check him out. Made it happen for me. More then grateful and happy with him For my raptor. Def check him out. More

Pablo Was an excellent salesman. He explained every step of the way was very helpful for my questions. I highly recognize him. He explained every step of the way was very helpful for my questions. I highly recognize him. More