Volkswagen of West Islip

Bought a vehicle there recently and have had a minor issue w it and am now bringing it back for the 3rd time in as many weeks. Mechanics must be inept. Haven’t been offered as little as a free oil issue w it and am now bringing it back for the 3rd time in as many weeks. Mechanics must be inept. Haven’t been offered as little as a free oil change for the hours of inconvenience I’ve gone through. (I wouldn’t trust them to do a simple oil change anyway) Used car sales manager never returned my multiple calls either More

In visiting other dealerships in our search for the right car, we were so impressed that your dealership took our temperature before entering the showroom. That meant so much that you wanted your people to car, we were so impressed that your dealership took our temperature before entering the showroom. That meant so much that you wanted your people to be safe along with your customers. I also want to commend Justin Himes. He was such a professional and had so much knowledge of your cars. He helped us so much in making the right choice for my husband and I. Thank you to all at VW of West Islip. More

A friendly and courteous greeting on receipt of my vehicle. Service was prompt with an update of the progress of the repair work whilst I waited in a very comfortable environment. My experience con vehicle. Service was prompt with an update of the progress of the repair work whilst I waited in a very comfortable environment. My experience convinced me Nick, and presumably other staff at this outlet, are well schooled in the art of dispensing service with customer satisfaction as the main theme. More

GReat response to my sale. Greg did an amazing job of making the deal s easy as possible and as quick as possible. Great service. making the deal s easy as possible and as quick as possible. Great service. More

Nick was very professional answered all my questions ,and had me in and out of there promptly. i was very happy with the service and my new remote start works great. Thanks Nick.. ,and had me in and out of there promptly. i was very happy with the service and my new remote start works great. Thanks Nick.. More

Great buying experience & service team I've had my VW's serviced here for many years and can't say enough good things about their service team. Nick who's my service advisor really knows th I've had my VW's serviced here for many years and can't say enough good things about their service team. Nick who's my service advisor really knows the cars and goes out of his way to keep you informed. I recently purchased a new 2020 Arteon from them and my sales rep Justin and their finance manager Mohamed were both fantastic to work with. The sale process was no pressure, offered me plenty of options that best fit what I was looking for. I was very pleased with the entire experience. More

Highly recommend working with Greg. Greg helped me find exactly what I was looking for. One of the easiest, quick, stress free car purchases I've ever made. fantastic experience. Highly Greg helped me find exactly what I was looking for. One of the easiest, quick, stress free car purchases I've ever made. fantastic experience. Highly recommended. Thanks again Greg. More

I was very disappointed with VW of West Islip, NY 11795. We went there to buy a VW because of advertised price drop but there really wasn't a price drop, there is a hidden $2000.00 down payment that they d We went there to buy a VW because of advertised price drop but there really wasn't a price drop, there is a hidden $2000.00 down payment that they didn't include in the advertised price. If you advertise for $24,000.00 but it's really $26,000.00 you should just advertise that price. The salesperson was studdering his way through that question and claimed every other dealer was doing the same "false advertising " scam. We had just visited a Volvo dealership before this VW dealership and Volvo didn't have any hidden downpayment, if you make a downpayment it pays that portion of the advertised price. The car was a certified VW but in reality is was a certified xxxx box!! I've never seen a 2 year old certified car in such poor shape. They advertised bumper to bumper for first 2 years but they didn't want to fix any of the broken inside and outside of the car. Bumper to bumper means "Bumper to Bumper"!! More

Stay away:Leased a car from them and was told by sales person that my disposition fee will be waived cause they own other make car dealership and not to worry and 5 months later I received a bill for it,d person that my disposition fee will be waived cause they own other make car dealership and not to worry and 5 months later I received a bill for it,dealer refused to pay for it More

I highly recommend working with Pablo. He was curteous from beginning to end. Pablo went out of his way especially during a pandemic to make sure all my questions and concerns were handled with haste. He from beginning to end. Pablo went out of his way especially during a pandemic to make sure all my questions and concerns were handled with haste. He was funny and complementary. I most especially appreciated him taking the time to offer his kind words and empathy while I was going through a personal struggle. 5 out of 5 stars! As for the dealership, they could have been a bit more transparent on a few things and the car wasn't detailed to a standard I would consider acceptable, but otherwise I would still give them a 4 out of 5 stars. More