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Volkswagen of West Islip
West Islip, NY
124 Reviews
VW of West Islip - Mission, Vision, and Values
Our Mission and Vision
VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust.
We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care.
What This Looks Like
Valuing Every Customer’s Unique Needs
Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options.
Active Listening: Training staff to attentively address customer concerns without rushing.
Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations.
Clear Communication: Avoiding jargon and ensuring customer understanding.
Proactive Follow-Ups: Ensuring satisfaction post-sale or service.
Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options.
Customer Feedback Integration: Regularly improving based on feedback.
Working Tirelessly to Exceed Expectations
Attention to Detail: Impeccable vehicle preparation and quality.
Proactive Problem-Solving: Addressing potential issues early.
Speedy Responsiveness: Prompt replies to inquiries.
Surprise Extras: Offering perks like car washes and loyalty discounts.
Consistent Follow-Through: Keeping promises and ensuring satisfaction.
Empowering Employees: Training staff to exceed customer expectations.
Continuous Improvement: Refining processes and investing in innovation.
Community Engagement: Strengthening customer bonds through local initiatives.
Offering Exceptional Service and Reliable Vehicles
Exceptional Service
Welcoming Environment: Clean and comfortable dealership spaces.
Transparent Processes: Clear pricing and financing explanations.
Customer-Centric Training: Skilled staff for tailored recommendations.
Convenient Options: Online scheduling, at-home test drives, express services.
Comprehensive Support: Assistance throughout the customer journey.
Service Excellence: Quality maintenance by factory-trained technicians.
Reliable Vehicles
Thorough Inspections: Rigorous checks on all vehicles.
High-Quality Standards: Partnering with reputable manufacturers.
Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles.
Vehicle Transparency: Detailed history reports and open discussions.
After-Sale Support: Extended warranties and roadside assistance.
Technology and Features: Cutting-edge safety and efficiency features.
Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 124 reviews
April 07, 2025
From the moment we walked onto the property while here on vacation to when we drove off, Pablo and his coworkers were the most professional and courteous employees we have ever had the pleasure of doing busi vacation to when we drove off, Pablo and his coworkers were the most professional and courteous employees we have ever had the pleasure of doing business with. Pablo is a wonderful representative of the dealership and treated us like we really mattered. He wasn’t pushy and treated us with respect as well as did the other employees. The face he gave me his phone number to call if I have any problems with the car lot getting it serviced shows me that at this dealership they really care, Pablo especially!! I will definitely be coming back here on our future vacations. More
by Bigfish32
Employees Worked With
April 05, 2025
I have bought many cars throughout my life and have always hated the process and think everyone else does as well. I was considering a VW and when I arrived , I was greeted by Pablo. Wow....what a brea always hated the process and think everyone else does as well. I was considering a VW and when I arrived , I was greeted by Pablo. Wow....what a breath of fresh air! From saying hello and all through the process did not sound like a salesman. He knew the brand extremely well and spike to me, my wife and also my kids like a regular person not like a fake sales guy looking for a sale, he felt genuine. We ended up in an Atlas without over paying for features we did not need as he pointed us to the one that had the features we had to have without the ones that we didn't! I have never had that from a sales person, they always want to sell the expensive ones. If you are lloking to buy a car...go see Pablo and experience what car buy should be like! THANK YOU PABLO!!!!! More
by KING SHAW
Employees Worked With
April 05, 2025
Courteous, helpful, and extremely professional service. We came to the dealership with a particular car in mind, but unfortunately it wasn't something that was workable. Fortunately we had Pablo to work wi We came to the dealership with a particular car in mind, but unfortunately it wasn't something that was workable. Fortunately we had Pablo to work with, who was very patient, accommodating, and friendly throughout the whole process. He did suggest a car that, while more expensive, fit our circumstances a lot better, and never once did I feel hurried or pressured All of the staff at the dealership were very polite and knowledgeable, and the purchasing process was as transparent and straightforward as a vehicle purchase can be. It's a great dealership with professional staff and Pablo proves there is such a thing as an honest Car Salesman! More
by jarrell2000
Employees Worked With
April 05, 2025
Pablo was excellent - very helpful, transparent, and informative. I came in from CT and was happy with my experience. informative. I came in from CT and was happy with my experience. More
by zachf0824
Employees Worked With
April 04, 2025
I had a great experience at Volkswagen of West Islip with Pablo. He met me with a great energy and I immediately felt comfortable. He is friendly, honest, and patient. I didn't feel rushed and he made the Pablo. He met me with a great energy and I immediately felt comfortable. He is friendly, honest, and patient. I didn't feel rushed and he made the process seamless. I highly recommend Pablo! More
by jmbcool
April 02, 2025
I bought my Volkswagen tiguan about a year and a half ago. Pablo was my salesman. He was super patient and very helpful. He listened to my needs and was not pushy at all. He was kind and caring and reall ago. Pablo was my salesman. He was super patient and very helpful. He listened to my needs and was not pushy at all. He was kind and caring and really made sure that I got everything I wanted. He checked in with me with updates and never kept me wondering where we were at in the process. He’s easy to talk to and extremely different than every other salesman I’ve ever met. Unique and special.I would highly recommend him to everyone!!! More
by jb2mom26
Employees Worked With
April 02, 2025
Miguel was an amazing sales person hands down. Very informative and attentive. The finance team was just as awesome. I will definitely do business with them in the future. Very informative and attentive. The finance team was just as awesome. I will definitely do business with them in the future. More
by crystal.daniels71
April 02, 2025
Pablo was an outstanding sales representative! He secured me a fantastic deal and was incredibly thorough throughout the process. I highly recommend him to anyone! He secured me a fantastic deal and was incredibly thorough throughout the process. I highly recommend him to anyone! More
by Stephanie25
Employees Worked With
April 01, 2025
Pablo is a great salesperson informative knowledgeable and very helpful I would refer any of my friends or family to him just all around great guy and very helpful I would refer any of my friends or family to him just all around great guy More
by Joann
Employees Worked With
March 31, 2025
Best dealer around! Patient and very helpful ! Listens to needs and not pushy. Highly recommend! Patient and very helpful ! Listens to needs and not pushy. Highly recommend! More
by Samantha91anderson
