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Volkswagen of West Islip
West Islip, NY
124 Reviews
VW of West Islip - Mission, Vision, and Values
Our Mission and Vision
VW of West Islip: Valuing every customer’s unique needs, Working tirelessly to exceed expectations, Offering exceptional service and reliable vehicles, Forging lifelong relationships built on trust.
We are dedicated to creating a welcoming environment, Earning your loyalty with transparency, Striving for excellence in every interaction, and Taking pride in your satisfaction. Integrity guides our actions as we Seek innovative solutions to serve you better, always with Love for our community and a commitment to Inspiring trust through Professionalism and care.
What This Looks Like
Valuing Every Customer’s Unique Needs
Personalized Consultations: Understanding each customer's lifestyle, preferences, and budget to recommend the best options.
Active Listening: Training staff to attentively address customer concerns without rushing.
Flexible Solutions: Customizable financing options, service plans, and trade-in evaluations.
Clear Communication: Avoiding jargon and ensuring customer understanding.
Proactive Follow-Ups: Ensuring satisfaction post-sale or service.
Inclusive Offerings: Vehicles and services catering to diverse needs, including accessibility and eco-friendly options.
Customer Feedback Integration: Regularly improving based on feedback.
Working Tirelessly to Exceed Expectations
Attention to Detail: Impeccable vehicle preparation and quality.
Proactive Problem-Solving: Addressing potential issues early.
Speedy Responsiveness: Prompt replies to inquiries.
Surprise Extras: Offering perks like car washes and loyalty discounts.
Consistent Follow-Through: Keeping promises and ensuring satisfaction.
Empowering Employees: Training staff to exceed customer expectations.
Continuous Improvement: Refining processes and investing in innovation.
Community Engagement: Strengthening customer bonds through local initiatives.
Offering Exceptional Service and Reliable Vehicles
Exceptional Service
Welcoming Environment: Clean and comfortable dealership spaces.
Transparent Processes: Clear pricing and financing explanations.
Customer-Centric Training: Skilled staff for tailored recommendations.
Convenient Options: Online scheduling, at-home test drives, express services.
Comprehensive Support: Assistance throughout the customer journey.
Service Excellence: Quality maintenance by factory-trained technicians.
Reliable Vehicles
Thorough Inspections: Rigorous checks on all vehicles.
High-Quality Standards: Partnering with reputable manufacturers.
Certified Pre-Owned Programs: Warranty-backed, reconditioned vehicles.
Vehicle Transparency: Detailed history reports and open discussions.
After-Sale Support: Extended warranties and roadside assistance.
Technology and Features: Cutting-edge safety and efficiency features.
Combining top-tier service with dependable vehicles ensures customer satisfaction, trust, and long-term loyalty.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 124 reviews
March 29, 2025
Great customer service, this is the second VW purchased in the past 2 months from this dealership. Very straightforward, to the point, and able to leave with the car the same day! Pablo Courtade was our sa in the past 2 months from this dealership. Very straightforward, to the point, and able to leave with the car the same day! Pablo Courtade was our salesperson and was amazing! Found a car for us that was a perfect fit. Very professional and accommodating. More
by arabos
Employees Worked With
March 28, 2025
Bought two cars from Pablo, he is professional in his approach and listens to the customers needs. approach and listens to the customers needs. More
by davinov2
Employees Worked With
March 27, 2025
Pablo is the most helpful and personable salesman I’ve ever encountered. Not to mention a great person you get to know during your experience at VW. I would recommend anyone to Pablo and know that they’re ever encountered. Not to mention a great person you get to know during your experience at VW. I would recommend anyone to Pablo and know that they’re in great hands. He is truly great at what he does and makes what could be a stressful process, much more enjoyable. More
by Vanessa
Employees Worked With
March 26, 2025
Pablo Courtade was amazing he was polite very nice knew what he was talking about i was so happy that he was my salesman I would recommend him to anyone looking for a new or used car thank you for every what he was talking about i was so happy that he was my salesman I would recommend him to anyone looking for a new or used car thank you for everything Pablo More
by Sept252004
Employees Worked With
March 26, 2025
I recently had a fantastic experience at Volkswagen of West Islip positive experience, The staff PABLO was incredibly helpful and knowledgeable, I highly recommend them West Islip positive experience, The staff PABLO was incredibly helpful and knowledgeable, I highly recommend them More
by williamgranados661
Employees Worked With
March 26, 2025
I just recently purchased a 2012 jeep and Pablo was the salesman. He was very helpful and understanding and told me every part of the process before hand. I would definitely recommend him to my friends and salesman. He was very helpful and understanding and told me every part of the process before hand. I would definitely recommend him to my friends and family More
by stonecold1
Employees Worked With
March 24, 2025
I don’t have the words to express how amazing Pablo was throughout the purchase of my car. He was so kind, patient, optimistic, and just a great person!! He was honest, explained everything, answered all o throughout the purchase of my car. He was so kind, patient, optimistic, and just a great person!! He was honest, explained everything, answered all of my questions, and made me and my husband feel so comfortable with my decision. 10/10 highly recommend (and already have!). More
by Keri G.
March 24, 2025
Being in the car business myself for almost 20 years, I have never had a better experience than I had leasing my 2025 Jetta through Volkswagen of West Islip. Pablo and the rest of the team went above and b have never had a better experience than I had leasing my 2025 Jetta through Volkswagen of West Islip. Pablo and the rest of the team went above and beyond for me to be able to get my wife and I in the perfect car for us. The process was smooth, and everything was taken care of quickly so I didn’t have to wait around too long. It was a great experience, and I would recommend this dealership to anyone! More
by swg4513
Employees Worked With
March 21, 2025
David Fyffe was AMAZING! I came into the dealership convinced I wouldn’t be able to get a vehicle to meet my needs due to some unexpected life experiences. However, I couldn’ I came into the dealership convinced I wouldn’t be able to get a vehicle to meet my needs due to some unexpected life experiences. However, I couldn’t have been more incorrect! David was compassionate, patient, and knowledgeable! He addressed all of my worries, concerns, and gave me a positive perspective to look at the current circumstances. Ultimately, he and the team were able to get me into the car my heart desired; making a way where I saw none. Not to mention he was so kind to my son who can be a handful at times! I highly recommend him and the team. When you visit, ask for him by name! 👏👏👏 More
by Nakia Allen
March 21, 2025
Me and my boyfriend got the car thinking we couldn't get one and David Fyffe and the finance team was amazing and got it done one and David Fyffe and the finance team was amazing and got it done More
by sashasawh1992
Employees Worked With
