Volvo Cars Annapolis

Top Notch Customer Service!! Thom and the whole Annapolis staff were extremely attentive. Fastest car buying experience with a great deal as well!! Happy to be in the Volvo family. staff were extremely attentive. Fastest car buying experience with a great deal as well!! Happy to be in the Volvo family. More

THANK YOU!!! As we were traveling from the Eastern Shore over the Bay Bridge, I ran over something that caused us to have a flat tire. We were on our way to an ev As we were traveling from the Eastern Shore over the Bay Bridge, I ran over something that caused us to have a flat tire. We were on our way to an event in Baltimore and thankfully enough had pulled over right before the dealership's exit. As my husband and a good Samaritan changed the tire, I called to inquire how quickly we could get a replacement tire, explaining that we were on our way to an event that started in 90 minutes. The service man I spoke to quickly checked the inventory and welcomed us to come in. He said they would try their best to get us on our way - and they certainly did! When we arrived, we were greeted and our car was taken back almost immediately. With the quick turnaround, we were still able to make it to our event! Our entire family is very grateful for the kindness and quick response we received from the Service Department so that we were able to keep our plans that had been made months in advance! Many thanks! More

Luis Cabrera is always very responsive and customer oriented. He is an asset to Volvo Cars Annapolis dealrship .Very good about returning customer phone calls oriented. He is an asset to Volvo Cars Annapolis dealrship .Very good about returning customer phone calls More

My wife and I bought our Volvos from this dealer a number of years ago, both with fond memories. My wife’s 2011 XC-60 now has 113,000 miles on it and those with similar models may be aware of a well-document of years ago, both with fond memories. My wife’s 2011 XC-60 now has 113,000 miles on it and those with similar models may be aware of a well-documented issue regarding bearings wearing out inside the rear differential. Annapolis Volvo like most dealers won’t repair them. They will however replace the whole unit for just under $12,000. This happy news was conveyed early one morning by Walt from their service department. I’m sure he’s a wonderful guy with many years experience in customer relations…and we all have bad days… but you’d think giving us a repair estimate of $12,000 might come with a grain of empathy or a provision for lower cost alternatives. The only thing he offered was an indifferent shrug and the 800 number for Volvo customer service for any complaints we may have. A call back to Walt a few weeks later to pursue the option of a used differential was never followed up. After much research we discovered these units can be rebuilt for about $3000 but of course the dealer doesn’t make any profit on repairs so they sell you the $12,000 fix. For those who would spend $12,000 as quickly as they might spend $30 to replace a headlamp bulb this review won’t mean much. But to everyone else I would suggest taking the time to research independent specialty shops where rather than offering dohnuts, coffee and a carwash they might provide a sympathetic ear and a realistic solution. More

I have been a customer of Annapolis Volvo for more than a decade. I have received outstanding service by a staff of professionals during this time for every visit. decade. I have received outstanding service by a staff of professionals during this time for every visit. More

Outstanding Employee and Service I meant with Luis at 7am, He was so awesome to deal with. He was very kind and answered all questions that I had concerns about. I have never had any I meant with Luis at 7am, He was so awesome to deal with. He was very kind and answered all questions that I had concerns about. I have never had any place of business be so easy to work with and those that you speak with to be so kind. More

Very nice and easy process of getting my tire fixed. It was very much appreciated that you took care of my car without an appointment. Thank you. was very much appreciated that you took care of my car without an appointment. Thank you. More

I have been a consumer of the service department for at least 20 years. With each year they have evolved into my receiving top notch assistance with an experienced Service Advisor, Walter Clements, and Ser least 20 years. With each year they have evolved into my receiving top notch assistance with an experienced Service Advisor, Walter Clements, and Service Technician, Mark Ousler. A win win customer satisfaction duo. More

The service associates are always kind and never condescending. I feel comfortable that the services are truly needed. The waiting room is comfortable and I never wait too long. Appointments are ver condescending. I feel comfortable that the services are truly needed. The waiting room is comfortable and I never wait too long. Appointments are very easy to make online. More

Thorough service at your convenience I always have my Volvo serviced here. I find that they usually have appointments availbe that serve my needs and the work is done as quickly (usually I always have my Volvo serviced here. I find that they usually have appointments availbe that serve my needs and the work is done as quickly (usually, as there are timew when the failure of an unusual part may necessitate a delay until the next day while they wait for the needed part to arrive) and completely as possible. More