Volvo Cars Annapolis

PHENOMENAL Working with Bobby Johnson and Marva Laws was a true pleasure. The level of knowledge Bobby has of these vehicles is unmatched. Pleasant, pleasant pro Working with Bobby Johnson and Marva Laws was a true pleasure. The level of knowledge Bobby has of these vehicles is unmatched. Pleasant, pleasant process from start to finish. This crew knows what they're doing and they go above and beyond for their clients. Highly, highly recommend. More

Volvo of Annapolis, a service- focused environment! Volvo of Annapolis sales team, Thom Lamm inparticular, provided courteous and friendly service from my initial inquiry to the unveiling of my new XC90 Volvo of Annapolis sales team, Thom Lamm inparticular, provided courteous and friendly service from my initial inquiry to the unveiling of my new XC90 in the showroom. In addition, I found Thom to be knowledgeable and very informed about the vehicle I was purchasing, making my buying experience gratifying. I truly recommend Volvo of Annapolis for the ultimate buying experience. MH More

Car buying I veiwed the car online the car was as explain by the salemen the deal was made very pleased.... The staff was the best I have seen. I veiwed the car online the car was as explain by the salemen the deal was made very pleased.... The staff was the best I have seen. More

Excellent Service We had an amazing experience working with Miguel Martinez and the staff at Volvo Annapolis. They were truthful and very professional and we were well We had an amazing experience working with Miguel Martinez and the staff at Volvo Annapolis. They were truthful and very professional and we were well taken care of. Miguel was very patient and gave us excellent customer service. We will definitely be back and will highly recommend that anyone looking for a car and a great deal should go there. More

Service department are dishonest thieves I needed a breather valve replaced on my 2008 V-50. It's a known problem, covered under recall for most cars but not my particular VIN. Was told that I needed a breather valve replaced on my 2008 V-50. It's a known problem, covered under recall for most cars but not my particular VIN. Was told that if I had done my oil servicing at the dealer they would have been able to take care of me, but since I hadn't I was out of luck. That's pretty poor (I put s l e a z y but apparently DealerRater doesn't want any Volvo dealer called that so they say it's a profane word!) for a Volvo dealer, but OK, how much will it cost to replace? I'm told it's six hours of labor "per the Volvo shop manual" so I get charged for 6 hours plus the part, no matter what. I buy the OEM part for almost half what they quoted, spend 15 minutes watching a YouTube video on how to change the part and 45 minutes changing it. I timed it, just to be sure. Now presumably Annapolis Volvo has professional mechanics on staff, who are experts on working on Volvos. Which means that if this weekend warrior could do the job in an hour they could easily do it in less. And yet they are going to charge me for 6 hours of work, because that's what the service manual says. How is that not illegal again? How often do they do this. I just bought a brand new 2018 XC-90. I went with Overseas Delivery from a dealer in NC and am picking up at Silver Springs Volvo. I will NEVER buy a car or spend a dime in service at Annapolis Volvo, business that was there's to loose since I live 5 minutes away from the dealership and will be buying Volvos for the next 30 years. More

Buying a new car can be stressful. Bobby Johnson made buying a new car almost stress free. Most importantly, he listened to what I wanted and then proceeded to share with me my options Bobby Johnson made buying a new car almost stress free. Most importantly, he listened to what I wanted and then proceeded to share with me my options. I never felt pressured. The whole experience from beginning to end was enjoyable. Thanks again Bobby! More

Volvo of Annapolis is 5 Star!.. 🌟 🌟 🌟 🌟 🌟 First and foremost, I had the great pleasure of working with Bobby Johnson which is an incredible guy and deserves the be recognized as one of the First and foremost, I had the great pleasure of working with Bobby Johnson which is an incredible guy and deserves the be recognized as one of the best salesmen I've ever had the pleasure to do buinsess with. He was always kind, polite and just a great guy, thanks Bobby... Secondly, Mike Mayfield is a valuable asset to Volvo and the automotive industry. I would personally like to THANK him for the his incredible help with my new purchase, Thanks Mike... The rest of the team at Volvo of Annapolis was all pleasurable to deal with as well. Since this is a new car I have not had the chance to experience service at this dealership but I will return at a later date and disclose how service is at this location. Volvo of Annapolis has restored honesty and integrity to the automotive industry through their incredible Volvo brand. Thank you!.... Sincerely Branden Keplinger More

Poor customer service It seems to be the case that every time this dealership's SERVICE department messes up, they do everything except apologize. Stop with the excuses and It seems to be the case that every time this dealership's SERVICE department messes up, they do everything except apologize. Stop with the excuses and just say "I'm sorry", which will earn you better respect. I have nothing bad to say about their SALES department, since they have always worked well in selling us vehicles with no pressure. But because the service department is lacking in deference towards their customers, it is time for me to find another Volvo dealership. More

Michele Brown re: Quality of Service @ Volvo Cars Annapolis Excellent Customer Service from my sales agent, Mr. Jack Potee and the business manager from the finance department., Marva Laws and Steve from the fi Excellent Customer Service from my sales agent, Mr. Jack Potee and the business manager from the finance department., Marva Laws and Steve from the finance department. The Volvo Cars of Annapolis has a magnificient team of individuals committed to demonstrating excellent rapport in building relationships with customers and I was pleased with my level of service as a return customer. More

Seamless Mr. Lawrence was amazing!! He was professional, knowledgeable, and on point with communication. Never a step in the purchasing process where I was kep Mr. Lawrence was amazing!! He was professional, knowledgeable, and on point with communication. Never a step in the purchasing process where I was kept out of the loop! A1 service from start to finish. I would recommend him to anyone buying a car. If honesty and integrity is what your after call Lawrence!! More