Volvo Cars Annapolis

Walt was absolutely great. But it took 5 days to replace my battery....left the lights on overnight. Lost the weekend in those days as well. Another time, I had just bought my Volvo and wasn't happy wit my battery....left the lights on overnight. Lost the weekend in those days as well. Another time, I had just bought my Volvo and wasn't happy with the color (women!) I talked to the manager about switching to a different color and he said to come in. When I got there, he was busy, so I got another person. Manager did not even acknowledge me and the color switch came out to cost more than 6k! He could have given me a ballpark price for the project and saved me a lot of time. I wound up being in the dealership for 3 hours that night to get that question answered. I generally do not look forward to going to this dealership when I have to go there. More

Outstanding purchase experience - highly recommend! Thom Lamm in Sales and Tony Kim in Finance were an absolute pleasure to work with. They made the entire process very easy, and there was zero pressure. T Lamm in Sales and Tony Kim in Finance were an absolute pleasure to work with. They made the entire process very easy, and there was zero pressure. Thank you both for helping us get in to our awesome new (to us) Volvo! More

Thom was wonderful to work with - he made our purchase and trade in experience so easy! He is very knowledgeable and helped with several smaller things too, like setting up the Volvo app for us, and prov and trade in experience so easy! He is very knowledgeable and helped with several smaller things too, like setting up the Volvo app for us, and providing a very detailed review of the car's amazing features. Thank you, Thom! More

Friendly, process was made easy and was in and out in no time and straight forward. Any questions we had were answered right then and there. time and straight forward. Any questions we had were answered right then and there. More

Joe Moore was very responsive, informative and a pleasure to work with. Closing the deal was smooth with no pressure tactics at all. Highly recommend this team. to work with. Closing the deal was smooth with no pressure tactics at all. Highly recommend this team. More

Service Advisor excellent Thanks, Luis Very courteous Service Advisor excellent Thanks, Luis Very courteous timely efficient. Customer Satisfaction like none other. Service Advisor coordinated efforts i Service Advisor excellent Thanks, Luis Very courteous timely efficient. Customer Satisfaction like none other. Service Advisor coordinated efforts in ensuring service was completed promptly and followed up with any safety recalls. Greatly appreciated More

Great sales experience - right car at the right price! Everyone went out of their way to make sure all our questions were answered and that the car was a good fit for our family. Everyone went out of their way to make sure all our questions were answered and that the car was a good fit for our family. More

Customer service was excellent. Devin took his time and really explained the car to us. It was because of the great customer service that we decided to buy the car there and not wait until we returned home really explained the car to us. It was because of the great customer service that we decided to buy the car there and not wait until we returned home to New York. More

We traveled from NC to purchase our vehicle and Christian made the process so easy! He was patient with all my questions and was very accessible. He and Tony had most of the paperwork ready when we arrived a made the process so easy! He was patient with all my questions and was very accessible. He and Tony had most of the paperwork ready when we arrived and made the process quick since they knew we had a long drive ahead of us! Highly recommend, even if you live several states away! This was one of the best car buying experiences we have ever had. More

Good staff. Polite. Good work. Way too expensive for parts. Not the dealerships fault. Will probably not get another Volvo because of expense of parts. parts. Not the dealerships fault. Will probably not get another Volvo because of expense of parts. More