Volvo Cars Annapolis - Service Center

Brought my 05 xc90 in for some major work ( oil leak and park assist issue) and some minor cosmetic issues ( broken knobs, hose connecting washer fluid, light bulbs cleaned, and switches not working). Appa park assist issue) and some minor cosmetic issues ( broken knobs, hose connecting washer fluid, light bulbs cleaned, and switches not working). Apparently there was communication issues with my email that stated I wanted the seat heater that wasn't lighting up addressed and the lights in radio console and under to be looked at and that I actually wanted my windshield washer fluid to hit the windshield. When I dropped off the car I was told that the cleaning of lights would be $150.00 but not the information that the price was PER light, I also told the service person that the lights that showed the drivers side heater were not lit up and then there were some other lights in that same panel not lit. When they called me to discuss the problems with the car the light bulbs behind the radio/ heat console where the culprit and they needed to be replaced for a mear $260.00, I told them to go ahead since that was going to fix my complaint. When I picked the car up the first thing I checked was the washer fluid which did not work, I talked to tech and they said the freeze that we had the weekend before must have knocked the washer off the hose again ???? The freeze was normal MD weather in February 20ish degrees so I thought that a little fishy but OK they reattached it. Then I pushed the button for the seat heater only to find out that didn't work either as well as the bottom light of the heat panel which were part of the original problem I expressed when I made the appointment. At that time I was told the seat heater was now a switch and not the light bulbs and that switch they did not think I wanted to replace because it was an 1100 part, this confused me because I thought I was the owner of the vehicle and I got to make the decision on what to fix and what not to fix AND they said it would not effect the way the seat heater worked in the future. OK again seemed fishy but I accepted that answer, then I drove the car away and attempted to hook up my car charger only to find that the console was loose almost as if the mechanic had extra screws but didn't know where they went so he didn't put them back in the car, and the only way the adaptor worked was if I jiggled it this I knew wasn't right so I called them back given some song and dance about how I needed to know wait a few days before they could address these issues(??) So we scheduled it a few days out, and I am started to now become aggrevated, then the problem gets worse because these three problems are very QUICK checks, I drove the car in the evening only to find out that now the entire radio console does not light up ( before I dropped it off it was just the bottom two rows 7-8-9 and 0) Now I am furious with the dealership because the 260 fix not only didn't address the problem at all it made it worse ! So the beat goes on but for the obnioxious pricing they have for light bulbs and 1inch x1 inch switch and headlight cleaning you would expect that the quality of the workmanship would at the very least be up to the pricing. SO the beat goes on with these problems and customer service and requests get completely ignored in attempting to resolve these issues. More

Installed coilovers (lowering suspension modification) on my 09 C30, somewhere in the install my team and i misplaced the left rear rubber spacer that rests on top of the spring. I can drive it but prefer no my 09 C30, somewhere in the install my team and i misplaced the left rear rubber spacer that rests on top of the spring. I can drive it but prefer not to. I called annapolis volvo this(monday) morning asking if they had the part in stock. They told me no, it would be $15 and they should be able to to get it by friday. Should... BUT there's a chance i wouldnt see it till monday. So being the car person i am i know my car is gerally the same as the mazda 3's and ford focus's, i gave a local mazda dealership a call, they told me it was $9 and some change and if i ordered before 2pm today (still monday morning), they would have it the next day by lunch time (tuesday). Not hating, but encouraging others to shop around. VoA was trying to get me for ~$5 more and have me wait at minimum 4 days. how come a mazda dealership can get one the next day for cheaper? it's essentially the same part. wouldnt suprise me actually if both the piece from VoA and mazda both said FoMoCo on them (that's, Ford Motor Company, for those of you who dont know). Whatever, service like that is always going to make me shop around and not go to my brand name direct dealer. And the guy in parts was kinda rude, no please, no thanks for holding, no goodbye when i said im going to shop around before deciding... well maybe not rude, but sounded as if he didnt care. No "have a nice day, thanks for calling", that's just general manners. customer service goes further than people think More

Their motto should be keep replacing parts until the check engine light goes off, correcting diagnosing an issue doesn't generate revenue for them. We went in 3 times over 2 weeks for a check engine lig check engine light goes off, correcting diagnosing an issue doesn't generate revenue for them. We went in 3 times over 2 weeks for a check engine light... fuel pump sensor, air flow sensor, another sensor... instead of taking the time to diagnose the issue, they'd rather throw a random part at it to fix it. The 3rd time we went to pick up the car (good luck getting a loaner) the check engine light was still on. We brought it in because the light was on & failed emissions. They stated that the light will sometimes come on. Um, no. Needless to say one day after we picked up the car for a 3rd time we brought it in we just said F this & traded it in. I'd rather shove bamboo shoots under my fingernails than return there. Good points: they have free soda while you're waiting (an 8am oil change will get you out of there around 10:30am). Stephanie is the only one that seems to have ethics there. Luis is also a good person, and he can only control so much on the shop floor. Walt is a horrible human and has a bad attitude. The service manager only cares about the bottom line & his commissions from sales. If you want quality, go anywhere else. Anywhere. More

I have owned a Volvo for 8 years. During that time I have had the car serviced in Florida, North Carolina, Virginia, and Colorado. Annapolis Volvo by far has the worst customer service I have ever encountere had the car serviced in Florida, North Carolina, Virginia, and Colorado. Annapolis Volvo by far has the worst customer service I have ever encountered. My experience at Annapolis Volvo has been horrible and after more than 2 weeks, I still do not have my car back, nor do I have any idea when it will finally be fixed. Problems with my car that are not within the dealership's control, I understand. Unresponsive service members and management that only responds to a male voice? Inexcusable. I expected the service agent assigned to my car to call me with updates and yet over the past 2 weeks I have had to call him and have had no luck getting updates or an accurate estimate of when my car will be finished. It's painful. Each time I get him on the phone, his replies are iterations of "I don't know when your car will be done, let me give you call when I know."..... and then nothing, or "Maybe it will be done tomorrow." And that has yet to happen either because as of right now Annapolis is expecting a hurricane (Irene) and I will be without my car. I will also need to continue paying for a rental car since Volvo refused to provide me with a loaner. I appreciate the service team's efforts and hard work on my car, truly. But at the end of the day I would not recommend this dealership to anyone, especially a female. I regret choosing Annapolis Volvo in the first place and next time I need service, I will gladly drive further to another dealership. More

We have been dealing with Annapolis Volvo for about two and a half years. We originally turned in a lease vehicle, but due to the terrible experience we had had with the original dealer (located North of and a half years. We originally turned in a lease vehicle, but due to the terrible experience we had had with the original dealer (located North of Baltimore), we were not going to buy another Volvo. However, the staff at Annapolis Volvo changed our minds. Their customer service has been top notch from day one. Most recently, we had a fluke engine issue while on vacation 600 miles from home. The car, a certified pre-owned XC90, was stuck in Michigan. When the dealer working on the car in Michigan and Volvo On-Call proved less than responsive, we turned to Nicole who had originally sold us the car. Within two hours I had a call back from both Nicole and Robert Bath, the Service Manager at Annapolis Volvo. We had a solid date on which the car would be finished, were offered the use of a loaner car until it arrived, and were put in touch with an auto transport company that could transport the car home for us for less than the Volvo On-Call Trip Interruption insurance limit. When the car arrived, it was filthy from having come through a snow storm. Robert's team went through the repairs and tested to car to be sure everything was done correctly. They also took the time to clean it up for us! We love our Volvo and could not be any happier with the customer service. This is NOT your typical dealership. More

I live two hours South of Annapolis on the Eastern Shore. The dealer about half the distance shed the brand. My options were a good indy (Behrens in Easton) or the long drive to Annapolis. I got good the The dealer about half the distance shed the brand. My options were a good indy (Behrens in Easton) or the long drive to Annapolis. I got good the good news that in Nov 2010 they have a floating tech that operates out of a sister dealership in their chain: Salisbury Subaru. They made an appointment there that will save me a a minimum four man-hours (plus costs of mileage..) or 8+ in the event I would have had to leave my V70 there. Many thanks for the consideration of us folks who live in the weeds. Jim Cancil/Salisbury More