Volvo Cars Annapolis - Service Center

My wife and I bought our Volvos from this dealer a number of years ago, both with fond memories. My wife’s 2011 XC-60 now has 113,000 miles on it and those with similar models may be aware of a well-document of years ago, both with fond memories. My wife’s 2011 XC-60 now has 113,000 miles on it and those with similar models may be aware of a well-documented issue regarding bearings wearing out inside the rear differential. Annapolis Volvo like most dealers won’t repair them. They will however replace the whole unit for just under $12,000. This happy news was conveyed early one morning by Walt from their service department. I’m sure he’s a wonderful guy with many years experience in customer relations…and we all have bad days… but you’d think giving us a repair estimate of $12,000 might come with a grain of empathy or a provision for lower cost alternatives. The only thing he offered was an indifferent shrug and the 800 number for Volvo customer service for any complaints we may have. A call back to Walt a few weeks later to pursue the option of a used differential was never followed up. After much research we discovered these units can be rebuilt for about $3000 but of course the dealer doesn’t make any profit on repairs so they sell you the $12,000 fix. For those who would spend $12,000 as quickly as they might spend $30 to replace a headlamp bulb this review won’t mean much. But to everyone else I would suggest taking the time to research independent specialty shops where rather than offering dohnuts, coffee and a carwash they might provide a sympathetic ear and a realistic solution. More

I have been a customer of Annapolis Volvo for more than a decade. I have received outstanding service by a staff of professionals during this time for every visit. decade. I have received outstanding service by a staff of professionals during this time for every visit. More

Luis Cabrera is always very responsive and customer oriented. He is an asset to Volvo Cars Annapolis dealrship .Very good about returning customer phone calls oriented. He is an asset to Volvo Cars Annapolis dealrship .Very good about returning customer phone calls More

I have been a consumer of the service department for at least 20 years. With each year they have evolved into my receiving top notch assistance with an experienced Service Advisor, Walter Clements, and Ser least 20 years. With each year they have evolved into my receiving top notch assistance with an experienced Service Advisor, Walter Clements, and Service Technician, Mark Ousler. A win win customer satisfaction duo. More

The service associates are always kind and never condescending. I feel comfortable that the services are truly needed. The waiting room is comfortable and I never wait too long. Appointments are ver condescending. I feel comfortable that the services are truly needed. The waiting room is comfortable and I never wait too long. Appointments are very easy to make online. More

Thorough service at your convenience I always have my Volvo serviced here. I find that they usually have appointments availbe that serve my needs and the work is done as quickly (usually I always have my Volvo serviced here. I find that they usually have appointments availbe that serve my needs and the work is done as quickly (usually, as there are timew when the failure of an unusual part may necessitate a delay until the next day while they wait for the needed part to arrive) and completely as possible. More

Hours are too limited and availability of loaners too limited. Online scheduling doesn't offer accurate appointments. Would be nice to be greeted at vehicle instead of going inside like other dealerships limited. Online scheduling doesn't offer accurate appointments. Would be nice to be greeted at vehicle instead of going inside like other dealerships. More

Excellent maintenance experience We keep coming back to Annapolis despite living 65 miles away. Our Volvo cars keep running well for 200,000 miles. Thanks Volvo! See you soon! We keep coming back to Annapolis despite living 65 miles away. Our Volvo cars keep running well for 200,000 miles. Thanks Volvo! See you soon! More

Extremely satisfied with all key aspects of service: responsiveness, knowledge, and value. Gladly recommend Volvo Cars Annapolis to all our friends and business associates who are interested. responsiveness, knowledge, and value. Gladly recommend Volvo Cars Annapolis to all our friends and business associates who are interested. More

I had double-booked myself the morning of my appointment (an uexpecterd family issue) and your team went above and beyond to service my car and get me on the road in plenty of time. I am grateful. (an uexpecterd family issue) and your team went above and beyond to service my car and get me on the road in plenty of time. I am grateful. More