Volvo Cars Mall of Georgia

David Windholz was our salesman and he made it an enjoyable experience. He knew the car well and was not high pressure. No one tried to rush us and David gave my wife and I time to speak privately. enjoyable experience. He knew the car well and was not high pressure. No one tried to rush us and David gave my wife and I time to speak privately. I would recommend this dealership to family and friends. More

Michael is always taking care of me and my car. I purchased here from Dalin one year ago and when I need service, there is always a loaner on stand-by if I need it. My car had a recall and the work w purchased here from Dalin one year ago and when I need service, there is always a loaner on stand-by if I need it. My car had a recall and the work was done in a few hours time on short notice. Michael immediately notified me and all I called for was an oil change. It’s top level service and its why I am #Volvo4Life More

We had a great experience while purchasing our recent 2019 XC60. Zach was very informative and we never felt pressure to make a decision. From start to finish, we felt at ease and thoroughly enjoyed the 2019 XC60. Zach was very informative and we never felt pressure to make a decision. From start to finish, we felt at ease and thoroughly enjoyed the entire car buying process. More

Everyone was professional and attentive. Found the perfect car for us, a Volvo S60. The waiting area, with fresh coffe and snacks was an added bonus. perfect car for us, a Volvo S60. The waiting area, with fresh coffe and snacks was an added bonus. More

the service was absolutely wonderful and I couldn’t be happier with my purchase, thank you! The car service, detailing was all perfect, the car looks brand new, and I love it so much! happier with my purchase, thank you! The car service, detailing was all perfect, the car looks brand new, and I love it so much! More

My experience was great. No games or haggling. I will use them in the future and recommend to friends and family for sure. Thank you! use them in the future and recommend to friends and family for sure. Thank you! More

My August 8- 4 Sept Jim Ellis Volvo experience I have My August 8- 4 Sept Jim Ellis Volvo experience I have no choice given the condition of the vehicle and my experience but to schedule a return of My August 8- 4 Sept Jim Ellis Volvo experience I have no choice given the condition of the vehicle and my experience but to schedule a return of the vehicle and ask for a refund of my expenditures. I did not arrive at this decision easily. I traveled to Georgia ( leaving North Carolina at 0245) on a one way ticket, took a Taxi to the dealership all during COVID; furthermore I frequently communicated my travel plans and my expectations for the condition of the vehicle and my arrival time in writing prior to my arrival. The entire process at Jim Ellis took over 4 hours as the vehicle was not prepped to my expectations or I believe Certified Volvo requirements. To put it mildly this has been a huge inconvenience for my family as well; our intent was to use this vehicle along with our Van to transport our daughters back to school. Additionally, I communicated how important this purchase was to me as this was my first car purchase in 10 years.I had researched numerous vehicles and settled on a Volvo. On August 12th on highway 521 the car stopped working and would not start this was at approximately 4:40 pm. I was forced to push the car with assistance from a police officer off of the highway The temperature outside was 98 degrees and intermittent rain showers. I called Volvo Cars Mall of Ga and spoke with a service  technician who attempted to troubleshoot the problem to no avail. I called Volvo On Call and explained that the vehicle would not start. They took my information and said they would  send a tow truck . When the tow truck did not arrive after 1 hour I made numerous calls to the Volvo On call system. The tow truck  arrived after dark at approximately 8:40 pm. Approximately 4 hours after my initial call. The On Call supervisor arranged for an Uber to take me home. The vehicle was transported to a local Volvo dealership where the problem was diagnosed as a faulty fuel gauge a software updated was also performed. 24 August I received a refund to my credit card downpayment, I received the remainder of my refund via check on 28August. This may have been a 1 off event with regard to my car buying experience at this dealership however it was my very real experience. More

Overall my experience was good. Wish everyone would wear masks due to COVID or have self test drives to ensure safety during pandemic. Nice folk! masks due to COVID or have self test drives to ensure safety during pandemic. Nice folk! More