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Volvo Cars Mall of Georgia

Buford, GA

4.8
2,144 Reviews
Since opening in 2018, Volvo Cars Mall of Georgia has been a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Volvo Cars Mall of Georgia is a Best of Gwinnett award winner as voted on by Gwinnett residents and shoppers.
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3626 Buford Drive NE

Buford, GA

30519

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Showing 2,144 reviews

February 05, 2021

The Volvo dealership refused to negotiate off the sticker price, not even $1. They did promise some Volvo “swag” including clothing items & a key chain but only provided coffee mugs. Truly unbelievable in ov More

by merle2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Windholz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Trask
Feb 05, 2021 -

Volvo Cars Mall of Georgia responded

Merle - Thank you for bringing our shortfalls to our attention and my apologizes you had to use an online forum to voice your dissatisfaction. In regards to selling price of the vehicle you purchased, our online price was $40,500 and we sold to you for $39,801, so my apologizes if you were unaware of the discounts we provided or how it was communicated. I also apologize if we promised you something and haven't fulfilled that promise. I will gladly take care of this immediately and send some of our Volvo Collection items to you. If there is anything more we have not followed through on or if you would like to discuss this more, please contact me, Tim Dalton - General Manager, at 470-655-3701 or tdalton@jimellis.com. Thank you again for bringing this to my attention and will personally handle sending you some items.

February 05, 2021

Car would not start several times with key. Checked it out on Wednesday, and Friday had the same problem!. Very unhappy with results. Long trip from home to volvo shop More

by LDBURG2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell Rana
February 04, 2021

This is my 3rd Volvo, this dealership and especially This is my 3rd Volvo, this dealership and especially Justin Barnes was great to work with. I drove more than 1200 miles to work with this dealershi More

by jaredl0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Nourie, Justin Barnes, Alexis Walls
Feb 07, 2021 -

Volvo Cars Mall of Georgia responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

February 04, 2021

Great experience. Had appointment setup and Justin was prepared when I got to sales office and very accommodating. Would recommend your dealership to others interested in purchasing a Volvo. More

by DTOLAND59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Barnes, Greg Trask
Feb 06, 2021 -

Volvo Cars Mall of Georgia responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

February 04, 2021

This has been one of the best buying experience we have ever had. Russ was extremely nice to work with. If he said it he did it. Made buying our new car very easy and pleasant without pressure. Greg in f More

by HARIHAN50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Nourie, Greg Trask, Russell Rana
Feb 06, 2021 -

Volvo Cars Mall of Georgia responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volvo Cars Mall of Georgia! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

February 03, 2021

I highly recommend! David Windholz was a pleasure to work with from the start to the finish. We couldn't be any happier with our purchase. More

by Sherry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Windholz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Dalton, Alexis Walls
Feb 04, 2021 -

Volvo Cars Mall of Georgia responded

Hi Sherry, thank you for your kind review; we are happy to pass along your comments to David here at Volvo Cars Mall of Georgia! Please let us know if there is ever anything else we can do for you! Safe travels!

February 02, 2021

Amazing service very kind and respectful very nice people. They help you in any way shape or form they can and they like to work with you to get the best results and to keep you happy. More

by SHireen Chagan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Wharton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus Wise, Noah Rowe, Chris Stout
Feb 04, 2021 -

Volvo Cars Mall of Georgia responded

Hi, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

February 02, 2021

I have nothing but praise for Volvo Cars Mall of Georgia and its staff. Their vehicle selection was superior to my local dealership and their pricing was very competitive. Their staff is knowledgable and a More

by Abby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Volvo Cars Mall of Georgia responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Volvo Cars Mall of Georgia for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks for the positive feedback, and we hope that you have a great day!

February 02, 2021

Very pleased! Their website made it easy to browse through multiple vehicles. We purchased from out of State and Justin Barnes helped make the process seamless! Everyone we worked with were extremely More

by Chase_Mitchum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Barnes, Greg Trask
Feb 04, 2021 -

Volvo Cars Mall of Georgia responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Volvo Cars Mall of Georgia for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks for the positive feedback, and we hope that you have a great day!

February 02, 2021

Highly recommend! Justin was very professional, personable and knowledgeable. It was a relaxed and efficient process from beginning to end. Great price on a wonderful car without any pressure. Many More

by LMurph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Barnes, Greg Trask
Feb 04, 2021 -

Volvo Cars Mall of Georgia responded

Hi, thank you for your kind review; we are happy to pass along your comments to Justin here at Volvo Cars Mall of Georgia! Please let us know if there is ever anything else we can do for you! Safe travels!

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