My wife was in need of a new car to replace her 17 year old Lexus RX300. Having purchased a Volvo a few years ago at another dealership in NH, we were interested in looking at the XC60 as a 2nd car and were pleasantly surprised with the entire process. I've never had such a stress-free experience in terms of selecting a new car. The lack of pressure to close a deal quickly was refreshing. We never felt rushed in our visits to the dealership. Ken Scalia was a pleasure to work with during the sales process. Even on our initial visit he let us take the car out for a test drive by ourselves, allowing for a ride that gave us a good taste of what we could expect from the vehicle. We found him to be very responsive to questions sent by email over the course of a few weeks. He was very professional and made us feel very comfortable with choice of the XC60.
The dealership itself (open just over a year) presents a very calm, spotless, well-lit, relaxing atmosphere. From the initial greeting (every time we entered the dealership) through the sales process and closing on the financing, it was a joy to shop there. We shopped at two other competitors (Lexus and Acura) and for a variety of reasons chose the XC60, not the least of which was our level of comfort with the dealership. At one dealership we waited at least 15 minutes before anyone even approached us and at another the background music was just loud and annoying.
Closing the deal on a 36 month lease was quick and painless. We felt that we got a fair trade-in value on the Lexus. Mark Leone did a great job explaining things to us and never made us feel pressured to consider the various protection packages, though he did a good job explaining them to us. Separately we dealt with Lysandra Laham on the initial application process for financing. Also a pleasure to deal with.
Jarrod White handled the car delivery process and went over the features with my wife. He was patient and explained everything in detail, making sure she had all the info needed by the time we took delivery.
From start to finish, through two test drives, the process of acquiring a new car could not have been better. I would highly recommend this dealership for the friendly atmosphere, professionalism of the staff and inventory on hand. Even the online tools made it easy to review various options and financing options.