Volvo Cars Santa Monica - Service Center

I had Robert as service manager, and the service is great and very helpful staff. Overall a great experience! and very helpful staff. Overall a great experience! More

I love Volvo SM. Service is always thorough and professional. Everyone who works there is cordial. My service advisor, Ian Ayres was very friendly, knowledgeable and Service is always thorough and professional. Everyone who works there is cordial. My service advisor, Ian Ayres was very friendly, knowledgeable and efficient. I love my XC60! More

My dedicated service specialist, Robert, at Volvo Santa Monica provided a very polite, professional and timely regular service appointment. Monica provided a very polite, professional and timely regular service appointment. More

Amazing. Super nice and very helpful. He was very knowledgeable and answered all my questions. Super nice and very helpful. He was very knowledgeable and answered all my questions. More

Robert, Lili and the entire staff at SM Volvo server were great. Efficient, helpful and polite. Very easy. great. Efficient, helpful and polite. Very easy. More

I was able to get a same day appointment. Service was prompt. Team members were very kind and helpful. Service was prompt. Team members were very kind and helpful. More

Robert and Volvo provide great customer service. Robert is in communicatin throughout the whole process. I am recommending him with high marks! Robert is in communicatin throughout the whole process. I am recommending him with high marks! More

I came in for a recall software update. Robert and his team had me in and out super quickly but still did a thorough inspection of fluids, treads, etc. and a nice car wash. Robert and his team had me in and out super quickly but still did a thorough inspection of fluids, treads, etc. and a nice car wash. More

Robert was friendly, efficient and communicative when my car needed a software update on a safety recall. car needed a software update on a safety recall. More

Here are the positives: having my car picked up and returned to me with barely a hitch (a little delay but no bigggie), having access to Robert by text as well as the drivers, getting a summary in writ returned to me with barely a hitch (a little delay but no bigggie), having access to Robert by text as well as the drivers, getting a summary in writing as well as a video explaining and showing everything that was done, total accountability and appreciation for my patience when an unexpected delay occurred, reasonable costs, honest feedback about the conditions of my car that didn’t feel like gouging or hyperbole. Just facts. I’m extremely grateful and there was no downside. More