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Volvo Cars Santa Monica

Santa Monica, CA

4.8
365 Reviews

1631 Santa Monica Blvd

Santa Monica, CA

90404

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365 Reviews of Volvo Cars Santa Monica

March 09, 2023

This dealership has service dept issues. beware. 1- they don't have enough space for the amount of work they have so dealership is perpetually overloaded and behind. 2- the ownership More

by mitchelljd
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Klaus de Paz
Mar 13, 2023 -

Volvo Cars Santa Monica responded

Hi Mitchell, thank you for taking the time to share your honest feedback. On behalf of our dealership, we apologize for not providing you with excellent service and would like the opportunity to discuss this situation with you further in hopes of improving our customer experience in the future. Thanks, Mike Theisen - Director of Luxury Division - 952-484-7053

August 18, 2022

Everyone is so nice and helpful! My husband went to pick up my car once and said the same thing from just his brief interaction with them. Robert is the best! More

by dancenance12
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Munõs, Klaus de Paz, Stephanie Gomez
Aug 22, 2022 -

Volvo Cars Santa Monica responded

Thank you for taking the time to share your experience and provide a 5-star review! We thrive on positive feedback like this and strive to ensure customer satisfaction. Thanks for being a part of the Volvo Santa Monica family!

June 09, 2022

Loving my new XC60, and strongly suggest going to Volvo Santa Monica if you’re looking for a Volvo. I’ve leased with many dealerships and this was the best experience so far. HUNTER YERKS was fantastic, fi More

by Mtalanyc
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Yerks, Bryant Perez, Casey Turner
Jun 23, 2022 -

Volvo Cars Santa Monica responded

Thank you for the 5-star review and taking the time to let us know about your experience at Volvo Santa Monica with Hunter! We hope you are enjoying summer with your new XC60. Thanks for being a loyal customer to Volvo Santa Monica and welcome to the family!

June 06, 2022

I worked with Hunter Yerks to order a 2023 XC40 Recharge Pure Electric. Hunter has been so great throughout this whole process! Very patient, informative, and he doesn't push clients to buy a vehicle if the More

by Kim C.
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Yerks
Jun 20, 2022 -

Volvo Cars Santa Monica responded

Hi Kim! Thank you for taking the time to leave us a 5-star review! We are so pleased to hear about your positive experience and that Hunter helped you through the process, including respecting your decision to move on if you weren't ready. At Volvo Santa Monica, we strive to put our customers first and can't thank you enough for allowing us to serve you. Enjoy your new 2023 XC40 Recharge Electric, what a great vehicle to start the summer in! Welcome to the Volvo Santa Monica family, we are happy to have you! Let us know if we can assist further or if you have additional questions!

June 01, 2022

I had been to a few dealerships when seeking out what car to buy (Genesis/Mercedes/Lexus) but only this location actually provided a luxury dealership experience. I had also called many other Volvo dealershi More

by Ian
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Yerks
Jun 23, 2022 -

Volvo Cars Santa Monica responded

Hi Ian! Thanks for taking the time to leave a 5-star review & share your experience at Volvo Santa Monica! We are thrilled you ended up at Volvo and felt confident in your purchase while working with Hunter. Our team members strive to provide customer service excellence and we are happy to assist anytime. Thanks for being a part of the Volvo Santa Monica family and for your continued loyalty!

January 01, 2022

We had the greatest car leasing experience working with Francisco! He was honest, efficient, kind and went the extra mile (literally, he delivered our car while I was sick with COVID)! I was so happy with More

by lizasavary
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Francisco Agular
December 31, 2021

The easiest car buying experience. The overall interaction was excellent - professional, easy, transparent and friendly. John Yona was our sales associate and he was detailed, professional and we More

by hartwykpf
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Yona, Armin Buholzer
December 30, 2021

Robert was very prompt and got the job done fast and car runs great. He was diligent, even following up at 6:30am the following morning! More

by AARON69
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Munõs
December 30, 2021

A very low key, professional staff and environment. John Yona is the best associate because he was knowledgeable, friendly, gentle, and I NEVER felt like he was doing a hard sell. Carlos in Finance was also More

by GregoryArlt
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Yona , Carlos Gerpe
December 29, 2021

Robert Munos was the best. I've had the pleasure of dealing with Robert in the past, and I've always felt that with Robert as my service advisor, my car was in good hands. Friendly, knowledgable, and More

by MGTRUNK
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Robert Munõs
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