Robert Munoz
Asst. Service Manager
Volvo Cars Santa Monica
1631 Santa Monica Blvd
Santa Monica, CA 90404
171 Reviews
Write a Review171 Reviews of Robert Munoz
April 29, 2024
Very personable professional group! And they tried to work with me on the price by offering coupon discount. Very pleasant group they are. It was a pleasurable experience. And they tried to work with me on the price by offering coupon discount. Very pleasant group they are. It was a pleasurable experience. More
Other Employees Tagged: Klaus de Paz, Arnold Alsua
April 25, 2024
They were very friendly, greeted me immediately upon arrival, and fast tracked my service because they knew I was waiting onsite. arrival, and fast tracked my service because they knew I was waiting onsite. More
Other Employees Tagged: Klaus de Paz
April 24, 2024
Santa Monica Volvo has been the best! They are kind and go above and beyond to give excellent service. They are kind and go above and beyond to give excellent service. More
Other Employees Tagged: Klaus de Paz, Arnold Alsua
April 24, 2024
Mike Theisen is a superb Director of SM Volvo & excels in delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have exp delivering gold standard customer service, which is the extreme opposite of the very poor & deficit customer care attitude & inept service I have experienced with Volvo USA customer care/relations department. Were it not for Mike Theisen & his intervention to resolve issues either ignored or poorly dealt with by Volvo USA customer care/relations department, I would have forever abandoned my 35 years of devotion to the Volvo brand. Robert & Klaus excel in providing excellent service at the SM Volvo service department, no doubt influenced by Mike Theisen’s brilliant, insightful leadership & being a stellar customer care leader & role model. Quite disappointing to learn yesterday the former manager at SM Volvo, Casey Turner is no longer working at this dealership. He too, provided outstanding customer care. I believe customer service is the single most important driver for achieving brand loyalty & the Volvo USA Corporate management of their USA customer care/relations department has long been an department in need of serious attention, meaningful & enduring improvement. It is a tipping point for which I am aware drove other Volvo brand loyalists to have abandoned the Volvo brand. More
Other Employees Tagged: Klaus de Paz, Mike Theisen, Arnold Alsua, Russ Kabrins, Bryant Perez