Volvo Cars Seattle

Service Department Review I have been a long-term customer of Bob Byers Volvo and return because of the excellent service that I receive from the Service Department. I’ve alwa I have been a long-term customer of Bob Byers Volvo and return because of the excellent service that I receive from the Service Department. I’ve always received quality work and my concerns listened to by an attentive ear. Always courteous and professional. Thanks to all, but in particular to Adam. More

Staff review Very professional and personable personnel staff. Always greeted with a respectable response to all my questions. My needs and concerns are handled Very professional and personable personnel staff. Always greeted with a respectable response to all my questions. My needs and concerns are handled by the service representative in a responsible / professional manner always. More

Great service! Thanks for your prompt attention to my sons V40! We couldn’t have asked for better and such a quick turn around too. Always appreciate Bryan, Adam and Thanks for your prompt attention to my sons V40! We couldn’t have asked for better and such a quick turn around too. Always appreciate Bryan, Adam and Navid. Thanks for always taking care of us. More

Great! Adam was awesome to work with. He answered all my questions and was very responsive every time I texted him for an update on the vehicle. Adam was awesome to work with. He answered all my questions and was very responsive every time I texted him for an update on the vehicle. More

Quality Service The Bob Byers service department is proactive and helpful. I have interacted with Bryan on several occasions and he continues to impress with his prof The Bob Byers service department is proactive and helpful. I have interacted with Bryan on several occasions and he continues to impress with his professionalism, knowledge and strong customer service. More

Quick stop-in, handled withbease My battery failed on me mid day. After getting a jumpstart, I stopped at Bob Byers, unannounced, to see if I could get my battery replaced. They took My battery failed on me mid day. After getting a jumpstart, I stopped at Bob Byers, unannounced, to see if I could get my battery replaced. They took my key, checked my car in, and 30 minutes later, I was on my way. Bob Byers always treats me like I’m their most important customer. I’ve always been satisfied with their service. More

Knowledgeable, professional and welcoming. Service dept employees are professional and can explain the mechanical issues in easy to understand manner without sounding condescending. Always a pl Service dept employees are professional and can explain the mechanical issues in easy to understand manner without sounding condescending. Always a pleasant experience. A+ for transparency! More

Service Adam is the best, he gives extra attention to customers needs. I appreciate his honesty and friendliness. The whole service department always exceed m Adam is the best, he gives extra attention to customers needs. I appreciate his honesty and friendliness. The whole service department always exceed my expectations More

Volvo XC 40 Purchase I was helped immediately upon entering the dealership and Kevin provided me with information on all purchasing options (2019 models, 2020 models, opti I was helped immediately upon entering the dealership and Kevin provided me with information on all purchasing options (2019 models, 2020 models, option and pricing, and overseas delivery) More

Worst customer experience of my life. We ordered a XC40 through Volvo Cars Seattle (formerly Bob Byers) in February. Our friends mentioned they did not have great experience with their se We ordered a XC40 through Volvo Cars Seattle (formerly Bob Byers) in February. Our friends mentioned they did not have great experience with their service dept. as Bob Byers, but we were optimistic new ownership would be better. We called in June to check on when our car might be delivered & they said they were planning to contact us soon because the car was misordered & they received a different model. We kindly waited weeks for them to find a way to fix this or make it better-- we even gave them options of how they might do this, because they did not seem to have a clue as to how to do do that. The manager, Connie, did not call us when promised and made no attempt to correct their mistake or apologize for their error (they just said "sorry you feel frustrated.") During these weeks, they never even re-ordered our car, so the potential delivery date got pushed back even more months. Their best solution was to refund our money so we could move on. We were so excited about this car & so heartbroken to have such an appalling customer experience. We waited 5 months and have no car. Connie & this dealer experience made me never want to drive a Volvo again. More