Volvo Cars Silver Spring

The attention by the finance guy made the visit AWESOME!!! He was Professional and considerate, unlike any other in my 40 years of buyiing cars. I also appreciate the salemans no pressure attitude AWESOME!!! He was Professional and considerate, unlike any other in my 40 years of buyiing cars. I also appreciate the salemans no pressure attitude. I bought the car two months ago and have been meaning to make sure to leave a comment. More

My wife and I flew from Chicago for a 2007 V70R. The entire process was seamless and fluid, thanks largely to Jim. I first saw the ad on autotrader and right away called Herb Gordon, asking to speak entire process was seamless and fluid, thanks largely to Jim. I first saw the ad on autotrader and right away called Herb Gordon, asking to speak to someone familiar with the car. I got Jim. He gave me all the information I needed, and more: He went out of his way to take extra photos, gathered additional details about the car's optional equipment, warranty, etc. Later that day, Jim and his team were able to hold the car for me, and three days later, my wife and I took a one-way flight to DC. Upon meeting Jim, I knew we had a deal. He's honest, sincere and extremely helpful. Three hours later, the car was mine. Overall, the experience was outstanding. I had never bought a car from out of state before this, and I was rather apprehensive in the beginning, unsure about the risk and what might happen. But Jim gave me the confidence and I've been very happy with the car! More

After requesting a Price Quote on-line, Lorri Miller was After requesting a Price Quote on-line, Lorri Miller was the first dealer to respond to my request. She called me to request more information so she After requesting a Price Quote on-line, Lorri Miller was the first dealer to respond to my request. She called me to request more information so she can better serve my needs. She was so warm and inviting that I felt as though she was my good friend. She did not have the vehicle I was interested in, so she promised to search for one and follow-up with me. Each day, she would call to give me status. There was no sales pressure from her. Unfortunately, I could not buy the vehicle I was interested in because of some extenuated circumstances with my current vehicle, but I was so impressed with her professionalism and excellent customer service, that I will certainly come to Herb Gordon for my next vehicle and would certainly recommend her and your dealership to family and friends. More

Outstanding customer service. Salesman spent loads of time at delivery giving me a tutorial on optional accessories before I got on the highway. When I had questions on salesman's day off, other staff s time at delivery giving me a tutorial on optional accessories before I got on the highway. When I had questions on salesman's day off, other staff stepped in to provide assistance. Obviously work as a team and are very customer service focused. More

Very friendly dealership, the receptionist was attentive and found someone to help me right away. The salesman (Neal Hyman) spent a lot of time understanding my needs and explaining the features and differ and found someone to help me right away. The salesman (Neal Hyman) spent a lot of time understanding my needs and explaining the features and differences of the various models, and also explained the sales process at this dealership. I was offered a very fair price for my trade, and the new car price is dealer invoice less a specific amount depending on the model. I think I might have gotten a better price if I wanted to go to another dealer and go through that whole ridiculous negotiation skit, but this dealer doesn't sell that way (which I like!). The business process following the sale (let's call it the paperwork and selling of extras like an extended warranty) was very pleasant and efficient. The business person I worked with was Bryan Liddiard. He took all the time I wanted to go over all the paperwork and was both professional and friendly. I will definitely recommend this dealer to anyone looking for a new Volvo. More

I went to a few Volvo dealerships in the area. Jim was by far the most knowledgeable and easiest to work with. He also gave us the best price with the least pressure. far the most knowledgeable and easiest to work with. He also gave us the best price with the least pressure. More

My wife & I bought a used GMC Acadia from this dealer. We live in NY, drove 4 hours to MD & got ourselves ready to deal with tough salesmen. It turned out they were such sweethearts! We were gree dealer. We live in NY, drove 4 hours to MD & got ourselves ready to deal with tough salesmen. It turned out they were such sweethearts! We were greeted by Steve Haywood who i spoke to previously over the phone. He was a straightforward, no gimmick type of guy who described the car as being "very clean". Boy was it ever! The car is beautiful!! He had it detailed for us & even put gas in the tank...what more could we ask for. Simply put, it was an AWESOME experience for us! More

This was a friendly and low pressure experience. Jim was well prepared and very helpful in getting the car and taking care of a few issues with the car. This was the most low pressure and enjoyable car buy well prepared and very helpful in getting the car and taking care of a few issues with the car. This was the most low pressure and enjoyable car buying experience I have had. They are genuinely interested in taking good care of their customers at a fair price. More

These was a great car buying experience! Steve was very helpful! He was attentive, knowledgeable, available, and very friendly. I would recommend Herb Gordon Volvo to anyone! helpful! He was attentive, knowledgeable, available, and very friendly. I would recommend Herb Gordon Volvo to anyone! More

I can’t speak more highly of the people here I dealt with. I drove 50 miles from Frederick to Silver Spring, dreading what might happen to spoil my buying experience the entire way. I should not have with. I drove 50 miles from Frederick to Silver Spring, dreading what might happen to spoil my buying experience the entire way. I should not have worried. I worked with 4 knowledgeable professionals by the names of Drew Jacobson, Steve Haywood, Bryan Liddiard and Craig Kates, and have nothing but good things to say about them. I can honestly and unhesitatingly state that every one of them acted with the utmost respect and went out of their way to help me, without even once even seeming pushy, and believe me I’ve dealt with enough car dealers to know the bad ones. They made me a fair offer on my trade and the price on the 2008 Mustang I purchased was more than fair as well. The car I purchased was well below one of the new beautiful Volvo's setting in their showroom, but they treated me as well as I could have expected to be were I purchasing a $75,000 car. I had some credit hiccups a while back, but their managers could see that I'm a hard working decent person and fought hard to get me a good interest rate and did so. These people know how to run a car dealership. I will make sure I tell everyone I know that I got my gorgeous (almost) new Mustang from Herb Gordon and that I could not possibly recommend a car dealership more highly. These guys get a 10 out of 10 on every possible measurement. More