Made contact through Cargurus app. Very professional greeting and conducting of business by the dealership despite being from out of state. Very detail oriented and excellence in customer service. Thank you to Peter Larson for your attention to detail and the business manager from the Subaru dealership that closed our deal.
"Review of Peter Larson"
It was a pleasure to work with Peter. He was knowledgeable and helpful along every step of the buying process (bought an S60) and made it easy. My requirements were pretty specific & he found the exact car that meets all my needs. Love the car and loved working with Peter. Rating: Outstanding.
"OUTSTANDING PLUS customer service from Peter Larson "
Even an OUTSTANDING PLUS rating doesn't really do justice to his level of service.
I came to the dealership with a list of questions about the high-tech features of the certified three-year old Volvo XC-70 that I was interested in. He brought to our meeting the 15 years of sales experience which had followed 15 years of service experience. He clearly, pleasantly and patiently answered all of my questions in detail. For the one question for which he did not already know the answer, he got up and walked out to the car to look (rather that just make up an answer like so many salespeople would do). In the week after I took the car home, he twice called to check on whether we had any problems or concerns with the car. When it rained for the first time the week after that, and the moon roof leaked, he arranged for an immediate service appointment and even checked the car into the service department. I feel that if I had a question about the car I could call him long after the sale. EXCEPTIONAL customer service.
"Great customer Service "
Peter is the number one customer specilist in mh book. The car was ready for test drive. He was knowledgeable on cars . He was very friendly and courteous
""Nothing short of OUTSTANDING!""
Inquired for a used car I was interested in, within a few hours I received a personal email (not a generic one) from Peter, he also called me. He was honest and came forward for every update. Until the test drive, he was very helpful and friendly. My experience was beyond my expectation and not rushed throughout this process. Towards the financial side, he gave up his end share to offset the Military Discount which was not available for this transaction. After a day, he called again to ensure everything was working well with the vehicle. TOP NOTCH all the way and after. I cannot thank you enough Peter for your outstanding customer service.
"Purchase of 2019 Volvo XC40"
From the moment I started evaluating the purchase of a Volvo to the time of negotiations and delivery on my new XC40 I am so happy that I chose Volvo Cars of Silver Spring, MD to do business with. Without question or hesitation, I highly recommend this dealership. I especially commend Peter Larson for the time he spent with me evaluating and allowing me to test drive the XC40 on several occasions. He was patient, highly knowledgeable about the vehicle and exerted very minimal sales pressure. We worked through the negotiation process, ordered the vehicle my wife and I wanted, and he monitored the progress of the order since the vehicle was being assembled in Belgium. Once it cleared, customs at the Port of Baltimore, he made magic and the vehicle was ready for delivery the next day. Prior to my taking ownership of the vehicle, Mr. Larson ensured the vehicle was thoroughly prepped and ready for our inspection. At the time of delivery, he gave me a full technology lesson about the vehicle and was very patient with me as these new 2019 vehicles at quite involved and has worked with me since in helping me get acquainted with all the amazing features that are accessible while driving my new Volvo XC40. Mr. Larson is an asset to Volvo Cars of Silver Spring, Maryland and should be rewarded highly for his efforts and focus on ultimate customer satisfaction. If you are considering purchasing a Volvo we highly recommend you work with Peter Larson and the entire team at Volvo Cars of Silver Spring, Maryland.
I also wish to thank Diego Munizaga for his help in facilitating the financial end of the transaction. He was thorough, patient, provided excellent guidance during that process. Honestly, it was the less stressful time I ever spent dealing with an auto dealer financial manager.
Last, I want to than the Sales Manager, Noah Greaney for his assistance and support on several occasions prior to delivery of our Volvo,
"Outstanding experience at Volvo"
We had an outstanding experience while shopping for and purchasing our 2018 Volvo CX90. Would highly recommend seeing Peter Larson. He is extremely knowledgeable and a pleasure to deal with. Also, Diego in the finance department was excellent!!! Would recommend Volvo to our friends and family. Go see Peter Larsen!!!
Other Employees Tagged:
Diego in Finance
Peter was responsive, easy to work with and didn’t pressure us. And boy does he know his cars! Would definitely come back! Thanks for your help!
Other Employees Tagged:
, Our finance guy was great too - name not listed.
"Quick and smooth"
I had a great experience. I was able to pick out a car on my lunch break, test drive and negotiate my deal. When I returned after work my financing was approved. I signed my paperwork and was on my way. No one was pushy. My only issue was my credit was pulled 7 times. Had I known this I would have gotten financing before I came in.
"Second time purchasers at this dealership within two years."
We live far closer to Volvo Cars of Bethesda, but we drive all the way here because the service is the BEST! Peter Larson has sold us two cars in the last two years, and we think very highly of him. He is patient, fair and works hard to make sure we are happy. The dealership is clean, comfortable, and has a greater selection than the Bethesda location. We could not be happier.