Volvo Cars Silver Spring

My experience at Volvo Silver Spring has been extremely disappointing, and I consider it one of the worst I’ve had since I began getting my car serviced there in 2019. Key Points of Discontent 1. J disappointing, and I consider it one of the worst I’ve had since I began getting my car serviced there in 2019. Key Points of Discontent 1. Judgmental Attitude Regarding Warranty: • Throughout my interactions, I felt treated inappropriately and judged because my warranty is through CarShield. My service advisor, Justin, repeatedly stated, “This is not a Volvo warranty, and we don’t like dealing with them,” which made me feel devalued as a customer. 2. Broken Promises About Loaner Vehicle: • I was promised a loaner vehicle as soon as I approved the service charges. After approving the charges on Friday, I was informed that I would receive a loaner by Tuesday. However, when I received a call on Tuesday indicating my vehicle was ready, it became clear that they were reluctant to provide the loaner. 3. Lack of Follow-Through from Management: • I asked to speak with the service manager, Stefan, who assured me that a loaner would be made available and that someone would come to pick me up. Unfortunately, this commitment was never fulfilled. 4. Dismissive Suggestions: • Justin suggested that I should contact CarShield for rental assistance, which felt dismissive and unhelpful, rather than offering support from the dealership. 5. Extended Wait Time for Service: • My car has been at the dealership since February 28th. Initially, I received a loaner while they diagnosed the issue. By March 2nd, Justin called to inform me that they had found the problem. However, once I mentioned my CarShield warranty, I was told I had to return my car until they received approval from CarShield. This was a frustrating experience, as I had never encountered such issues in the past. 6. Billing Discrepancies: • When I finally picked up my car, I was presented with a bill of $2,200. I attempted to use a coupon for $50 off, but they refused to honor it, claiming I had already received a discount. 7. Inadequate Management Engagement: • While at the dealership, Stefan never took the time to introduce himself or apologize for the inconveniences I’d faced during our prior conversations. Additionally, I left several messages for the management, but none were returned. CarShield also expressed frustration over the lack of effort from Volvo in providing the necessary information. Conclusion Due to this series of unprofessional and frustrating experiences, I have decided that I will never return to Volvo Silver Spring. The lack of customer care, poor communication, and overall disregard for my concerns have left a lasting negative impression. More

Vedant Patel was great, very accommodating, and the process went super smooth! Job well done! process went super smooth! Job well done! More

2nd car I’ve bought here. Wonderful, helpful staff and comfortable buying experience! Cleveland Horton was a joy to work with! I highly recommend him. Wonderful, helpful staff and comfortable buying experience! Cleveland Horton was a joy to work with! I highly recommend him. More

Great experience with Volvo Cars Silver Spring and Angel Melgar. The team was great in their communication, attentive to my concerns, and stood out amongst my car search journey. Would definitely revisit Melgar. The team was great in their communication, attentive to my concerns, and stood out amongst my car search journey. Would definitely revisit them for a car in the future. More

Angel was a pleasure to work with! Provided me with all the info I needed to get to know my new Volvo. Provided me with all the info I needed to get to know my new Volvo. More

Our experience with Volvo Silver Spring and Peter Larson was a pleasure. The whole process was easy, even with our kids along, and we couldn't be happier. We highly recommend Peter and the whole team! was a pleasure. The whole process was easy, even with our kids along, and we couldn't be happier. We highly recommend Peter and the whole team! More

The overall experience was enjoyable. It did not take too long and would recommend for anyone looking for a Volvo. It did not take too long and would recommend for anyone looking for a Volvo. More