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Volvo Cars Silver Spring - Service Center

Silver Spring, MD

4.9
313 Reviews

313 Reviews of Volvo Cars Silver Spring - Service Center

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September 17, 2021

Awesome service!!! Jose was really helpful to explain things that I need to know and took care all the things professionally. More

by Sarav2k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Volvo Cars Silver Spring responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volvo Cars Silver Spring! We hope you continue to choose us for all your automotive needs! Take care!

August 09, 2021

Amazing experience with Joe! He went above and beyond to make sure I was taken care after a not so great experience with a service advisor. He corrected the situation immediately upon notification, he didn’ More

by Slove4200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Devlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Volvo Cars Silver Spring responded

Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 06, 2021

No customer service skills present. Schedule my car for service to be dropped off with service advisor Kevin. Jose stated that Kevin stepped out for a few hours. Jose just took my keys didn't say anything More

by Slove4200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Espejo
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2021

Setting up an appointment was easy and convenient through the app. The service was prompt and estimate of repairs sent digitally for review and approval prior to completion of services More

by Godarko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2021

Great service, friendly people. Joe Devlin, service director, is fabulous! Have been a customer since 1994 and have purchased numerous Volvos from this dealership. Highly recommend. More

by Maryellenroyalty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Devlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Espejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2021

Great service + great employees = Exceptional Experience. From scheduling, drop off, loaner car and pick up .... all was 5 Star. Jose is very knowledgeable and looks out for his customers. Joe Devlin leads More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Devlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Espejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Volvo Cars Silver Spring responded

Hi Brian, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

June 11, 2021

Jose was able to take care of a check engine light issue and a nail in the tire really quickly. The service techs also took care of two newly issues recalls. Jose was able to give me a loaner right away s More

by Sokool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Espejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2021 -

Volvo Cars Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

May 20, 2021

Service department was prompt, very courteous and provided a loaner car for the day. The whole process couldn’t have been easier. Highly recommend these guys. More

by Wayne G.
Recommend Dealer
Yes
Employees Worked With
Nyles Broadus
May 21, 2021 -

Volvo Cars Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 20, 2021

Tanner is the best! He was very responsive and made sure that everything was taken care of and good at communicating progress and status updates. More

by mshih16md
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Wrublik
May 21, 2021 -

Volvo Cars Silver Spring responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tanner here at Volvo Cars Silver Spring! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 20, 2021

Tanner has provided exemplary customer service. Tanner demonstrates exceptional interpersonal skills and he represents Volvo with integrity. He conveys genuine care and concern for customers. More

by danahowell984
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Wrublik
May 21, 2021 -

Volvo Cars Silver Spring responded

Hi, thank you for your kind review; we are happy to pass along your comments to Tanner here at Volvo Cars Silver Spring! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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