Jose Espejo

Avoid this dealership, it’s deceptive, dishonest, and negligent. My 2018 XC60 T8’s inverter failed at 72,000 miles — a part so notoriously defective that Volvo previously extended its own warranty on it. negligent. My 2018 XC60 T8’s inverter failed at 72,000 miles — a part so notoriously defective that Volvo previously extended its own warranty on it. I asked for goodwill consideration. The dealer submitted it, for a whole week didn’t have answer. Fine. Then declines it. When we pushed for reconsideration they said it was Volvo USA not them to decide and we could submit directly. So we go through the claim process. Call every few days for an update, a total of 6 more weeks pass and they continue to tell me the decision was in Volvo USA’s hands. When it was formally denied again I called Volvo USA case manager directly, their rep told me goodwill decisions are made entirely at the regional dealer level — and that a Volvo Cars Silver Spring regional manager had already written a note in my file to deny it from day one. They knew the answer was no from week one and let me wait a total of 7 weeks anyway because they couldn’t own up to their own decision. When I finally came to pick up my car, they knowingly drove it on a completely flat tire — destroying it. I have it on video. They showed zero accountability. A known defective part, deliberate misdirection for nearly two months, and property damage on the way out. This dealership failed at every level and had the nerve to blame me for leaving it at the service center during this claim period. The reality is we HAD to, it was deemed undriveable. More

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The service was prompt and I received the car service was completed on schedule. The car’s response to breaking has markedly improved after service. My service provider, Jose is unfailingly polite and know completed on schedule. The car’s response to breaking has markedly improved after service. My service provider, Jose is unfailingly polite and knowledgeable about each service detail of the car. He is a crédit to this Volvo service dealership. The waiting lounge has an ambience to match the excellent service. More

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Recently my old XC60 broke down, and given the price for repair, and age of the car, I opted to search for a new car. Although I’ve been driving for a while, this was my first time buying a car. I was incre repair, and age of the car, I opted to search for a new car. Although I’ve been driving for a while, this was my first time buying a car. I was incredibly nervous about the process and worried that it would be difficult navigating getting a deal on my own as a young woman. It turns out I had nothing to be worried about. I was blessed to be paired with Mabel who was so helpful to me in making the decision. I didn’t feel rushed or pressured, she simply talked me through the options and let me decide. I am happy to say, I ended up with the car of my dreams! A beautiful purple (Aurora silver) XC40! My favorite color and honestly such a personality match ☺️. Mabel was wonderful, not only did she help me in my selection, but I appreciated just speaking with her and the pieces of wisdom she shared. She didn’t have to but I really appreciated it. Additionally the staff at Volvo Silver Spring were so kind. When I made the appointment to look at vehicles, I thought that I would just discuss options and come back to make my purchase and pick up the car. However, since my original car was un-driveable, the team, especially Damir and Mabel, worked with me so that I was able to drive off with my car that day. I was so thankful because I was truly stuck in my house without a vehicle and was not expecting that at all. I am happy to say my first experience buying a car was enjoyable and stress free and that is due to Mabel and her team. I plan to drive this car for a while, but it is peaceful to know that there is an amazing team here if I need anything. I am truly thankful to Mabel and her team! More

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Great place to do business. Every staff that you encounter is greeted with a spoken kind word and a smile. Your salesman, Cleveland felt like good family. Every staff that you encounter is greeted with a spoken kind word and a smile. Your salesman, Cleveland felt like good family. More

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Peter is extremely knowledgeable about his cars and always willing to answer questions but never pushy. This is the fourth car we've purchased from him and we plan to return to him for our next one! always willing to answer questions but never pushy. This is the fourth car we've purchased from him and we plan to return to him for our next one! More

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Peter is very knowledgeable and willing to share. He took time to walk me through the newer technology in the new car before I drove it away. This the second vehicle I’ve purchased with him, having g He took time to walk me through the newer technology in the new car before I drove it away. This the second vehicle I’ve purchased with him, having gone back to him because the first experience was so great. More

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I cannot recommend Volvo Silver Spring enough! !!!! Everyone was SO nice and helpful and made the process so easy! Shout out to Kofi for being the best salesman ever!!!! !!!! Everyone was SO nice and helpful and made the process so easy! Shout out to Kofi for being the best salesman ever!!!! More

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Jacob is a very dedicated salesman. He asks you what your desires are in the vehicle that you’re looking for and doesn’t try to get you to deviate from that place. No pressure!! He asks you what your desires are in the vehicle that you’re looking for and doesn’t try to get you to deviate from that place. No pressure!! More

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I have been very pleased with the cleanliness and staff at the dealership. Iris, at the front desk.and the young ladies at the checkout desk were very pleasant and helpful. Jose’, one of the service manage at the dealership. Iris, at the front desk.and the young ladies at the checkout desk were very pleasant and helpful. Jose’, one of the service managers got my truck into the service center and taken care of and very expeditiously. More

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Excellent! Everyone was very helpful, courteous and professional. This is my fourth Volvo and I purchased them all from this dealership. Service is always outst Everyone was very helpful, courteous and professional. This is my fourth Volvo and I purchased them all from this dealership. Service is always outstanding. More

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