"Great Service Experience"
I just wanted to pass on the great experience that I recently had with Jose. I had an issue with my car that arose over the weekend and I called Jose at 8:00 on Monday morning knowing that they would probably be busy, but he told me to go ahead and bring the car in which I did at 10:30. Based on the symptoms I gave him, he was able to correctly diagnose the problem. By the time I finished the paperwork for the loaner car, it was waiting for me. Jose warned me that it may not be ready until Tuesday so I was pleasantly surprised to get a call at 4:00 that it would be ready at 6:00! And while it was there they noticed that a tag light bulb was out and replaced it. Finally, once I paid my bill my car was waiting for me freshly washed and vacuumed. I should note that there's another dealership half the distance to my home, but I still choose to go to Herb Gordon for the superior service that they provide and I trust them.
"Service is Excellent"
Jose in Volvo Service always goes the extra mile to make customers happy. Look forward to seeing him. I know i am in good hands with him and the mechanics.
Don’t get your car serviced here. They will charge you hundreds, but won’t guarantee the issue will be solved. It’s a rip-off!
"Service commitment and loyalty to customers"
No matter who you deal with from a sales person, service manager or business manager you get nothing but consideration and professionalism at Herb Gordon Volvo!
"Great experience and service "
- Richard M.
Best service department in the area. I have the option to go to other Volvo service departments, but none can compare to Volvo Cars Silver Spring"s service department. I have relied on this dealership for the last 25 years. They have serviced everything from my 1986 240 Volvo to my 2017 XC 60. Very convenient. Good loaner cars. Exceptional customer service.. I highly recommend trying Volvo Cars Silver Spring today.
"Review for Service "
- Daily happy
Service was great and done in a timely manner. I would highly recommend Herb Gordon and Jose . I was told what needed to be done and given an estimated time of completion.
"1999 S70 Service "
Herb Gordon Volvo Service keeps my 1999 S70 running in tip top condition! It is running smooth and quiet with over 230k on the odometer, and no warning lights on. My service technician listens to any symptom I describe and always gives me the best option. He works with me to make intelligent decisions to achieve my goal of keeping the car on the road until it is 20 years old, and can be registered as historic (less than one year to go). Thank you Herb Gordon Volvo!
"Unplanned need for servicing of leaky windshield."
I was driving on a road trip far from home, when, all of a sudden, it seemed to be raining in my car! I was driving in a big rainstorm and water was coming down from the ceiling console. Besides being worried about having water coming into my car, I also was worried about all of the electrical connections that are housed in the ceiling panel. I ended up going to Herb Gordon Volvo in Silver Spring, MD, to see if something could be done to solve the problem. It was determined that the windshield had a leak. Right away, Mr. Espejo called someone who does that kind of repair, asking him to come down to the dealership ASAP. All in, I was at the dealership less than two hours, and the job cost what Mr. Espejo had accurately estimated it would. Everyone at this Volvo dealership was exceptionally kind, efficient, and knowledgeable. I felt fortunate to be in the very capable hands of Mr. Espejo.
I have taken my previous and curent Volvo to Jose for the last 10 years, and I will always return to him for service and to the dealership. Very knowledgeable, friendly, always willing to help and delivering outstanding quality work in a timely manner at fair price. I am a very happy customer of this dealership!
"Great experience "
My advisor Jose is super good and nice. He made sure things got fixed that I had forgotten to mention.
I strongly recommend this dealership service department.