Joe Devlin

Avoid this dealership, it’s deceptive, dishonest, and negligent. My 2018 XC60 T8’s inverter failed at 72,000 miles — a part so notoriously defective that Volvo previously extended its own warranty on it. negligent. My 2018 XC60 T8’s inverter failed at 72,000 miles — a part so notoriously defective that Volvo previously extended its own warranty on it. I asked for goodwill consideration. The dealer submitted it, for a whole week didn’t have answer. Fine. Then declines it. When we pushed for reconsideration they said it was Volvo USA not them to decide and we could submit directly. So we go through the claim process. Call every few days for an update, a total of 6 more weeks pass and they continue to tell me the decision was in Volvo USA’s hands. When it was formally denied again I called Volvo USA case manager directly, their rep told me goodwill decisions are made entirely at the regional dealer level — and that a Volvo Cars Silver Spring regional manager had already written a note in my file to deny it from day one. They knew the answer was no from week one and let me wait a total of 7 weeks anyway because they couldn’t own up to their own decision. When I finally came to pick up my car, they knowingly drove it on a completely flat tire — destroying it. I have it on video. They showed zero accountability. A known defective part, deliberate misdirection for nearly two months, and property damage on the way out. This dealership failed at every level and had the nerve to blame me for leaving it at the service center during this claim period. The reality is we HAD to, it was deemed undriveable. More

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Great place to do business. Every staff that you encounter is greeted with a spoken kind word and a smile. Your salesman, Cleveland felt like good family. Every staff that you encounter is greeted with a spoken kind word and a smile. Your salesman, Cleveland felt like good family. More

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Kofi made the process as stress free as possible. He listened to my goals and my concerns. He also took great care to make sure the car was properly serviced before I picked it up. He listened to my goals and my concerns. He also took great care to make sure the car was properly serviced before I picked it up. More

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It’s what I’ve come to expect from silver spring Volvo- excellent, fast, quality service and a friendly staff. Top to bottom. And again a nice clean car. excellent, fast, quality service and a friendly staff. Top to bottom. And again a nice clean car. More

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Easy to work with, great experience. Super friendly sales people and management. Second time happy buyer. Super friendly sales people and management. Second time happy buyer. More

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Been servicing my Volvo for over 2 decades was called Herb Gordon Volvo now Volvo car silver spring. Jose has been my service team from the start and still is. He is one awesome advisor. My Volvo is push Herb Gordon Volvo now Volvo car silver spring. Jose has been my service team from the start and still is. He is one awesome advisor. My Volvo is pushing 337k and still going thanks to their service. More

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Purchased serviced several vehicles from Volvo Cars Silver Spring and every time I come away impressed with how they do business. Peter in sales, Noah the General Manager along with Jose in Service and Silver Spring and every time I come away impressed with how they do business. Peter in sales, Noah the General Manager along with Jose in Service and Joe the Service Manager are all exceptional. Thank you again for an excellent experience. More

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This dealership is very customer friendly. I had recently changed dealerships to handle my previous Volvo because of the excellent service in Silver Spring, MD. The reason we came to Silver Sp I had recently changed dealerships to handle my previous Volvo because of the excellent service in Silver Spring, MD. The reason we came to Silver Spring to purchase was because of the service provided by Joe Devlin and Jose Espojo. More

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Steve my technician and Jose my service advisor are the Batman and Robin of Volvo Silver Spring . I love their work. Batman and Robin of Volvo Silver Spring . I love their work. More

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Always exceptional. Same day service on road hazard damage to tire. Replaced all 4 tires. Thank you Same day service on road hazard damage to tire. Replaced all 4 tires. Thank you More

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