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Volvo Cars of Queens

Bayside, NY

4.7
770 Reviews
Volvo Cars of Queens is part of the well known Helms Bros, Inc. The group has been serving the community of Bayside since 1934! They have taken the status and care that they provide to make sure that the customers here at Volvo Cars of Queens have that same family feel!
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209-18 Northern Blvd

Bayside, NY

11361

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Showing 770 reviews

January 04, 2021

I had a great experience and recommend Volvo of Queens to anyone in the market for a new Volvo. I worked with Jason. This was the best car buying experience I’ve ever had (my 6th car purchase) - by far. Eas More

by Nycvolovjcan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Pena
Jan 05, 2021 -

Volvo Cars of Queens responded

Thank you so much for your wonderful review and years of loyalty. We appreciate the recommendation and look forward to working with you again in the future when it's time for your 7th vehicle!

January 01, 2021

This dealership was very organized and comfortable while I waited for my scheduled maintenance. There were plenty of seats (socially distanced) for everyone who was waiting. The only thing I found odd was More

by SGIARAMITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mustafa
Jan 04, 2021 -

Volvo Cars of Queens responded

Thank you so much for your wonderful review. We appreciate it and look forward to working with you again in the future.

December 29, 2020

3.5 hrs to change oil with appointment. To get the appointment it took about a month. They must schedule better. Changing oil should not be more than 30 minutes. Specially with appointment. More

by ZAHID00NYC
Customer Service
Recommend Dealer
No
Employees Worked With
Sean Callahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Volvo Cars of Queens responded

I'm sorry to hear that the service on your vehicle took so long. 3.5 hours is excessive, especially with an appointment. We do find that most appointments scheduled for maintenance have additional items added when the vehicle arrives, items such as service bulletins, software updates, etc. I'm not sure if this was true in your case, but these items do add extra time. either way, the service advisor should have kept you apprised of the time needed to service the vehicle. Again, my apologies if this was not the case, and I hope we can make it up to you on your next visit. Thank you, Sean Callahan, General Manager

December 29, 2020

All that I needed were taken care off at the service center. I had a good experience dealing with the center. Will go to this service center again. More

by KYINMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Volvo Cars of Queens responded

Thank you for your kind words. We appreciate it and look forward to working with you again in the future.

December 28, 2020

Went in for the last oil change for our lease. Really appreciate the valet service so we don't have to wait for our vehicle to be serviced. More

by JZ2TUSCANY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Volvo Cars of Queens responded

Thank you for your kind words. We appreciate it and look forward to working with you again in the future.

December 26, 2020

The Senior sales Dishen Li is very professional and friendly. My wife and me were confused and had no ideas about choosing Volvo XC90 and XC60. Dishen helped us narrowed down the options and gave us us More

by BOENS.WANG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dishen Li
Dec 28, 2020 -

Volvo Cars of Queens responded

Thank you for your wonderful review. We were glad we are able to provide you a positive experience and we look forward to working with you again in the future.

December 26, 2020

The Service is excellent- the staff is top notch! COVID protocols in place and maintained. The location is convenient, the waiting area is comfortable and the whole process is a pleasure. Thank you VOLVO More

by QUALITY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Volvo Cars of Queens responded

No thank you! We appreciate the wonderful review and we look forward to working with you again in the future.

December 26, 2020

The manager was very professional and accommodating. He kept us informed if the situation and was kind enough to wait fir us to pick up the car after we were running late because of traffic. More

by FIFA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Volvo Cars of Queens responded

Thank you for your wonderful review. We appreciate it and hope to see you again soon.

December 24, 2020

Everything went nicely, no pressure, the entire buying process was smooth and efficient. I took one star off for the following reason. The car I leased was a loaner and it had a scratch on the passenger More

by BVERNOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anita
December 24, 2020

The service department fixed the hard to trace noise problem behind the rear wheel housing during the first attempt. As long the customer and service department pinpoint the source of the problem togeth More

by WS9995
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kunar
Dec 28, 2020 -

Volvo Cars of Queens responded

Thank you for your wonderful review. We appreciate it and look forward to working with you again in the future.

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