Volvo Cars of Queens

Outstanding service! I left my car at this Service center on a Friday, and then over the weekend I had an emergency that required me to fly to California (my home state) on Monday. As the Service Center is c on a Friday, and then over the weekend I had an emergency that required me to fly to California (my home state) on Monday. As the Service Center is closed on the weekends (only during COVID? I can't remember if this used to be the case), I was unable to pick up my car when it was ready on Monday afternoon. The Service Center didn't miss a beat when I asked if I could keep it there until my return--the FOLLOWING Monday. They said of course, no problem. Everyone who works here is so kind! 10/10. More

The dealer put everything in front of me so I could figure out what the right price was for the car that I was looking for, Best car dealership！ figure out what the right price was for the car that I was looking for, Best car dealership！ More

From the time I inquired at the mechanic shop, until I took my car in for repair (it's an older car). Great experience! Great service! Great price! took my car in for repair (it's an older car). Great experience! Great service! Great price! More

Lease was expiring, contacted them to get a new Volvo. Entire process was straightforward, friendly and professional, done almost entirely by email at my request. Got what I think was a reasonable deal, a Entire process was straightforward, friendly and professional, done almost entirely by email at my request. Got what I think was a reasonable deal, and entire transaction was completed in about 48 hours. Very happy with my new car, and their service. More

Zachary from the service department was very helpful. Although the service department could not find the issue, Zachary was great in explaining why it might have happened Although the service department could not find the issue, Zachary was great in explaining why it might have happened More

Service Dept / Manager refused to honor a tire warranty from the tire manufacturer. Car was 7 days old and had a defective tire. Warranty states: new car dealer is responsible for replacing a defective w from the tire manufacturer. Car was 7 days old and had a defective tire. Warranty states: new car dealer is responsible for replacing a defective warrantied tire on behalf of the tire manufacturer. They refused to replace tire because I did not purchase an additional dealer upcharge warranty through the dealership. Absolute horrific customer service...especially on a one week old car. More

Friendly professional and efficient staff: hema,john, zac and mechanic.. waiting area large enough to social distance and clean. Projected areas explained clearly. Answered questions completely and available and mechanic.. waiting area large enough to social distance and clean. Projected areas explained clearly. Answered questions completely and available for follow up questions Thanks More

Facility opened on time and personnel was timely and professional throughout the entire appointment. I was notified immediately when my car was ready. Quick delivery upon returning to pickup my car. professional throughout the entire appointment. I was notified immediately when my car was ready. Quick delivery upon returning to pickup my car. More

Issue with car sunroof was corrected and no issue after a couple of weeks since repaired. The process could have been better. I dropped off in the morning and didn’t get a call even after I contacted the rep couple of weeks since repaired. The process could have been better. I dropped off in the morning and didn’t get a call even after I contacted the rep via text. I showed up around 5pm and waited a few minutes in order to pick up. I received the paperwork the next day which seemed after the fact. More

First of all during our entrance we were attended to right away. The salesman very professional describing all the features of the vehicle we selected. His knowledge of Volvo’s was superior,and very hel right away. The salesman very professional describing all the features of the vehicle we selected. His knowledge of Volvo’s was superior,and very helpful. The entire staff was a solid team very professional. We left there amazed and pleased. More