Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volvo Cars of Queens
Bayside, NY
762 Reviews
Volvo Cars of Queens is part of the well known Helms Bros, Inc. The group has been serving the community of Bayside since 1934! They have taken the status and care that they provide to make sure that the customers here at Volvo Cars of Queens have that same family feel!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 762 reviews
September 26, 2020
Dealership very accommodating and helpful. Has enacted safeguards for coronavirus prevention that makes customers comfortable without causing inconvenience. I was able to watch the inspection of my car vi safeguards for coronavirus prevention that makes customers comfortable without causing inconvenience. I was able to watch the inspection of my car via video while the mechanic was conducting it More
by MECOLLIGAN
Verified CustomerEmployees Worked With
Zachary Gehm
September 25, 2020
I been to the service 4 times in 3.5 years. I experienced the worst service ever. Delayed of waiting time, didn’t get stuffs done and this time they made me wait for 2 days when I was told it only takes abou the worst service ever. Delayed of waiting time, didn’t get stuffs done and this time they made me wait for 2 days when I was told it only takes about 3.5 hours. I’ll never go back again More
by POLOCHEN502
Employees Worked With
September 23, 2020
Not acceptable to have to wait for 7 hours., for the type of service performed. I am not faulting anyone specifically, I just want to make this general statement. of service performed. I am not faulting anyone specifically, I just want to make this general statement. More
by ANGELRODRIGUEZ281
Employees Worked With
September 19, 2020
Got a very good service, people so friendly, the waiting room cleaning and chair keeping 6 feet of social distance ，let’s me feel safety room cleaning and chair keeping 6 feet of social distance ，let’s me feel safety More
by JULI5799
Employees Worked With
September 17, 2020
Friendly and helpful staff. I was able to get all my questions answered, whether in person or via text, from the sales person at the dealership. I am very pleased with the car I drove off in. questions answered, whether in person or via text, from the sales person at the dealership. I am very pleased with the car I drove off in. More
by DAZJUL
Employees Worked With
Anita
September 17, 2020
I can not get through to my new advisor zack. I had the compressor replaced on my last visit and the AC doesn’t work at all. I have done this survey, called the Volvo service dept and now doing this survey compressor replaced on my last visit and the AC doesn’t work at all. I have done this survey, called the Volvo service dept and now doing this survey as well More
by blakgenesis
Employees Worked With
Zack and Hema
September 17, 2020
Jerry was very helpful and answered all of our questions. He was accommodating , not pushy. He forwarded emails to us and gave us many options. We ended up buying a very nice preowned car. When I called him He was accommodating , not pushy. He forwarded emails to us and gave us many options. We ended up buying a very nice preowned car. When I called him the next day to tell him that the check engine light was on ;he was as disappointed as me and scheduled service for the next day. It was an easy fix. More
by MAGMAL927
Employees Worked With
Jerry Chen
September 16, 2020
I came in and noticed it was just a computer error of a needed oil change. Was sent home fast which was great ill be back in 2500 miles. needed oil change. Was sent home fast which was great ill be back in 2500 miles. More
by CESAR11
Employees Worked With
