Volvo Cars of Queens

service is the worst ever go somewhere else but not here July 11th, 2020 Hello, my name is Yma Sherren I’m writing to make a complaint about Volvo Service Dept. of Queens Volvo located in Baysid July 11th, 2020 Hello, my name is Yma Sherren I’m writing to make a complaint about Volvo Service Dept. of Queens Volvo located in Bayside NY. I had an appointment on Wednesday, July 8th for 8am with its service department which was made some time before the 8th of July. It was for a service overdue light that was on, on a 2013 Volvo C30 R Design , which I hade just bought with 43,000 miles on it that shipped in from California. My husband wanted the Volvo dealer he bought his XC 90 Inscription from at Queens Volvo, Bayside to perform the 40,000 mile service that was assumed to be overdue. Based upon a dashboard warning light. After waiting the entire Wednesday to hear from the service department when the car would be ready there was no communication whatsoever. . The next day Thursday July 9th there still was no word, so I called and left a message by phone and via text message saying I wanted to know what was going on with my car… no call back. I did receive a text back saying that my car had made in into the shop but then there was a problem with their computer that scans the car so it had not yet been touched after two full days in the shop. I texted the service rep saying that I needed the car and I would appreciate a call by the end of that second day, or that I’d  be back the next morning, Friday, to pick it up! I felt every story I was told had absolutely no truth to it and I was just being ignored. My Husband also had left a message on Thursday at approximately 4:40 pm telling them we’d be back to pick up the car and not to tell us any more stories. He did not get the courtesy of a call back either. There was no further correspondence call or text… my husband and I went to pick up the car on the third morning, Friday, and saw people waiting for their cars who presumably had appointments like I had been given, albeit on that Friday, and whose vehicles were being serviced on the same day as their appointments. Their cars were being taken care of while mine had been ignored for two days. My husband had an appointment with them fo a 20,000 mile service which he promptly canceled and strongly voiced his extreme displeasure at the unprofessional treatment we were given. I have no issue with the representatives at the front desk, I’m sure they are just following orders from management to book as many cars as possible without concern for customer satisfaction. Taking in work that is not going to be performed, making appointments that are not going to be honored and subsequently taking in other work that is moved to the front of the line, is just bad business. My husband had witnessed some similar problems with this service department but tried them thereafter and things seemed to be OK after he complained to the sales dept. at Queens Volvo where he bought his XC 90 Inscription. We like Volvo products but these bad tastes will remain when we consider replacement vehicles in the future. We are obviously not pleased with this horrible treatment and even overheard one employee say the they should not be asked to take in more work than they can handle. We expected our C30 to be serviced the day of our appointment, Wednesday, an appointment we had to wait to get in the first place. I would not recommend this service department or or Queens Volvo to anyone considering purchasing a new Volvo or servicing one. I am sorry to have to inform you of this but it is no way to do business and it reflects poorly on the otherwise fine vehicles you sell. Yma Sherren More

Could have been better Took almost 2 weeks to fix but attendant could not get a ready date beforehand. I had to threaten to cancel and take my car back. A miracle happened. Took almost 2 weeks to fix but attendant could not get a ready date beforehand. I had to threaten to cancel and take my car back. A miracle happened. Car was ready the next day. Then went to pick up my car but they couldn't find it. It took another half hour to find. I got in my car and the seat was moved all the way up (for a very short person). I could not get in. I told the attendants and they would get someone to look at it. After another half hour I started the car a couple of times and the power seat went back to its original position and I drove off. I was an hour late to work. More

1. Waited more than 1 hour for loaner car2. Sent me 1. Waited more than 1 hour for loaner car 2. Sent me letter threatening me to pay for Massachusetts toll charges where their record shows I only used 1. Waited more than 1 hour for loaner car 2. Sent me letter threatening me to pay for Massachusetts toll charges where their record shows I only used 47 miles in 3 days - 3. They were rude when tried to explain the charges are invalid 4. Did not call me to let me know their mistake as no one can use 47 miles to go to Boston and comeback to NY More

Great Sales Team My purchasing experience was A+. The sales team was patient and flexible. They made the buying experience simple and provided valuable advice, Our fam My purchasing experience was A+. The sales team was patient and flexible. They made the buying experience simple and provided valuable advice, Our family love the car. More

Straightforward Dealership - No Games Branden treated me fairly and didn't play the games that many other dealerships do. He helped me get a deal we could both live with - and even picked Branden treated me fairly and didn't play the games that many other dealerships do. He helped me get a deal we could both live with - and even picked me up to get the car. I would go back. More

No accountability. No communication We have a brand new XC-40 with 4000 miles on it. We are leasing and the purchase process at Volvo of Queens was great (Howard is a stud). But this is We have a brand new XC-40 with 4000 miles on it. We are leasing and the purchase process at Volvo of Queens was great (Howard is a stud). But this is the first issue we've had with the car, it suddenly refused to start. Car has a full charge but the computer and ignition system are not communicating and the car is rendered helpless, at, again 4k miles. When a 47,000 dollar car xxxxs the bed 6 months in, it's concerning. And the service center has done absolutely nothing to allay those concerns. We had Volvo roadside service tow it in, and for three days we got no updates, no assurances, no loaner, no nothing. The car stopped working on Sunday, June 28. It's the summer of the quarantine and while I am keeping that in perspective, we were so, so , so, so looking forward to getting out of the city that we have stayed in to work and support the community. It is weekends like this that are the reason we bought a 50K car, and to have it break while it is basically brand new is one thing. But to get no support from the dealer is quite disappointing. They've had the car a week now and we've received one call (trust me, we've called them a thousand times) letting us know that they have no idea. Cool. More

No haggling I went to about 8 other car dealers, all trying in haggle me in one way or the other. Ron was helpful, to the point and didn't try to put me in a car I went to about 8 other car dealers, all trying in haggle me in one way or the other. Ron was helpful, to the point and didn't try to put me in a car I did not want. They delivered to my apartment and the entire experience was smooth and easy. More

Satisfied Customer I'm very pleased with the attention paid to safety and sanitization. My car seems to be running well. I appreciated that my technician, Zachary, appr I'm very pleased with the attention paid to safety and sanitization. My car seems to be running well. I appreciated that my technician, Zachary, apprised me that the service would take a couple of hours and arranged for the shuttle (friendly drivers) to take me home. The text updates were also a nice added addition. More

Exceptional service and customer experience. Entire transaction happened effortlessly without the hassle of stereotypical salespeople. Branden and his manager will go the extra mile for customer satisf transaction happened effortlessly without the hassle of stereotypical salespeople. Branden and his manager will go the extra mile for customer satisfaction which is truly commendable during Covid! More

very satisfied Peter Fearon was A+ to work with. He was responsive to calls and all questions along the way. He gave me a good deal after we did our homework. Peter Fearon was A+ to work with. He was responsive to calls and all questions along the way. He gave me a good deal after we did our homework. More