Volvo Cars of Queens

Outstanding Customer Service They impressed us with extremely professional service, warm and considerable staff, outstanding customer service. We had a VIP treatment even we just They impressed us with extremely professional service, warm and considerable staff, outstanding customer service. We had a VIP treatment even we just walked by into their showroom. That made us decide to take the volvo home! More

Thank you Patrick! Your professional attitude of dealing with your customers deserves appreciation. I once again would like to thank you for giving me such a wonderful c Your professional attitude of dealing with your customers deserves appreciation. I once again would like to thank you for giving me such a wonderful customer service experience, and I wish that your company should maintain the same in the long run. More

Last minute inspection They were able to get me in that day (taking pity on me because I was delinquent on my inspection). I was able to wait for the car to be done, and was They were able to get me in that day (taking pity on me because I was delinquent on my inspection). I was able to wait for the car to be done, and was in and out in a little over an hour! Thank you! More

Great experience It was a real pleasure doing business with Peter. He was friendly and helpful ,answered all my questions patiently... I would highly recommend them It was a real pleasure doing business with Peter. He was friendly and helpful ,answered all my questions patiently... I would highly recommend them to friends and family. More

Schedule Service and NY State Inspection The staff was excellent. Tami was exceptional in explaining what repairs my Volvo needed and even took the time to introduce me to Paul the mechanic w The staff was excellent. Tami was exceptional in explaining what repairs my Volvo needed and even took the time to introduce me to Paul the mechanic working on my car so he could walk me through what the issues were. I felt very comfortable after our discussion. I had to return the next day but my Volvo was ready to go. I am grateful for their patience and professional service. More

Defective sending unit Now i am not normally one to write a review, but the service at Volvo cars of Queens was just so absolutely pronominal i had too! My 2003 XC90, which Now i am not normally one to write a review, but the service at Volvo cars of Queens was just so absolutely pronominal i had too! My 2003 XC90, which i have owned since new has been like a literal family member to me and my kids and even our dog! When the check engine light came on and the car began to run incredibly poor and the transmission felt like it was slipping me and my wife thought this might be the end of probably one of our dearest family members. We had the car towed into the service center where the valets were quick to greet me and get me written up. After i was introduced to our service adviser, Tammi, who assured us our vehicle was in good hands. About a week later, i found myself in the area and decided to check in and see what the scoop was on our car, To my surprise, Tammi and the tech working on out car, Joe were both at the counter discussing my car. Turns out they were about to call me and i had walked in at just the right time. This is the part i love more then anything, i was able to speak directly to the tech, who came off as very well informed and articulate in how he spoke about our car and Volvo's as a whole. Now the tech, Joe, was quick to explain our issue to be a failed TCM computer for the transmission. He told us that it was common with our cars to see them fail due to heat a moisture getting inside and that the new one he would be installing would be and updated part to prevent this from ever happening again in the future! I was ecstatic! not just because what i thought was a bad issue was just a 600 dollar fix, but that i felt comfortable with the way it was explained. I got my car back 100 percent working like a new machine. Im glad i had the pleasure to deal with both Joe and Tami. i also ave an oil change coming up on the horizon and i cant wait to be back! Thank you again guys!!! you guys rock! More

Straight forward and quick, quality service. I have an older model where the big repairs just don't make sense anymore. I went in facing a handful of the problems that all pointed towards costing I have an older model where the big repairs just don't make sense anymore. I went in facing a handful of the problems that all pointed towards costing major $$$$. They trouble shot and found the root cause was a missing bolt (lost during a previous job at another dealer service?!?). Took care of it and tweaked a few other items that needed tweaking while they were at it. They squeezed me in for an appointment, were super honest and saved me money, and gave me top service. Will definitely go back. More

Not very considering I went there're to fix 1 rim and replace 4 tires due to slow leak of air on 1 tire. The mechanic checked my car and gave me the price but I ended up I went there're to fix 1 rim and replace 4 tires due to slow leak of air on 1 tire. The mechanic checked my car and gave me the price but I ended up not doing it that day. They didn't even pump air in that one tire before returning the car to me. More

Awesome service The Volvo team was amazing! My car got back to me in record time and they took very good care of it. Thank you Melissa Evans and the whole Volvo t The Volvo team was amazing! My car got back to me in record time and they took very good care of it. Thank you Melissa Evans and the whole Volvo team. Best, Marcus More

Efficiency I am happy with the prompt service and efficiency of the service center. The waiting room is always clean and the continental breakfast is a defini I am happy with the prompt service and efficiency of the service center. The waiting room is always clean and the continental breakfast is a definite plus. More