Volvo Cars of Queens - Service Center

Great work from the service staff and management of Volvo Cars of Queens. Highly recommended. I plan to continue using them to work on my car. Cars of Queens. Highly recommended. I plan to continue using them to work on my car. More

The Service Dept was very busy when I arrived but the work was done on time as stated and my car was washed. Representative was very helpful and courteous. work was done on time as stated and my car was washed. Representative was very helpful and courteous. More

Great work and great customer service. Very helpful team and everything was done to my satisfaction. I would definitely recommend this dealership to a friend. and everything was done to my satisfaction. I would definitely recommend this dealership to a friend. More

The service was sub par no one explained anything you walk in and they look at you like you don’t belong there explain the problem and they just stair no acknowledgement that they understand no explanati walk in and they look at you like you don’t belong there explain the problem and they just stair no acknowledgement that they understand no explanation about what they will do or how long it will take you have to pull the information out. Picked up the car same experience they hand it back without saying anything. Very bizarre experience hard to explain. More

Staff and service provided were excellent. The only negative was my 5 1/2 hour wait. However, the waiting room was clean and face masks and social distancing was observed. negative was my 5 1/2 hour wait. However, the waiting room was clean and face masks and social distancing was observed. More

NO INFECTION CONTROL IN PLACE. SEVERAL EMPLOYEES WALKING AROUND WITHOUT MASKS IN PLACE, SEEMED ANNOYED WHEN IT WAS POINTED OUT TO THEM. POOR SOCIAL DISTANCING AND LACK OF REGARD TO CURRENT CDC GUIDELINES. AROUND WITHOUT MASKS IN PLACE, SEEMED ANNOYED WHEN IT WAS POINTED OUT TO THEM. POOR SOCIAL DISTANCING AND LACK OF REGARD TO CURRENT CDC GUIDELINES. VERY DISAPPOINTING AND DANGEROUS More

Sean took care of me right away. Finish all the services in one day. Even wash my car. Thank you Sean for all the service! in one day. Even wash my car. Thank you Sean for all the service! More

I was disappointed in yesterday's experience. I am an informed consumer who does their homework and there were a couple of issues. When I called to make the inspection appointment, I was told Volvo w informed consumer who does their homework and there were a couple of issues. When I called to make the inspection appointment, I was told Volvo would put my plates on. As I checked in yesterday, I was told that it would cost $39 for 1 front plastic bracket (I already have one on the back and amazon sells them as a pair for $15). That's fine - I expected to pay for the brackets but you replaced both brackets so apparently charged me for two? I was then told it was $80, after the fact, to screw them on. When I questioned the charges (the manhattan Volvo offered to do this as a courtesy but I couldn't get an appointment until late March) I was met with frustration and a threat to stop the inspection of my car. Then I was told, if I don't pay the money, you wouldn't pass my car so that felt like a threat as well. The manager was helpful and reduced the installation price so I did appreciate it but still left with a bad feeling. All in all, I won't be coming back. As a person who works in customer service, my advice to you is not nickel and dime customers. It's never worth it in the long run and if you take care of them, they end up coming back and spending more over time. Hopefully, you find this helpful. More

Quick turn around and very friendly staff. By the way, thank you for the loaner. Jennifer at the front office was a great with a lot of patience thank you for the loaner. Jennifer at the front office was a great with a lot of patience More

Dropped off my car early in the morning for a 10k mile service and to address certain issues. I was greeted by John who was friendly, and gave me a great time estimate of when my vehicle would be ready to service and to address certain issues. I was greeted by John who was friendly, and gave me a great time estimate of when my vehicle would be ready to pickup. Sure enough, all the issues were resolved and my car was ready to be picked up on time as promised. This is how a service department should operate. Thanks John and staff! More