Volvo of Tucson

Excellent experience We purchased a certified Volvo S60 and it was the best auto purchase experience we have had. We started by checking the website and when we chose sev We purchased a certified Volvo S60 and it was the best auto purchase experience we have had. We started by checking the website and when we chose several cars to consider we emailed Manny Tellez. Manny was great and got us prices on the vehicles. He was friendly and professional. We came in to look at the cars and met Rob Waterman. We told him we just wanted to test drive the cars and get information. Rob was terrific. He has many years of experience with Volvo and knows the vehicles. We test drove the cars and loved them. Rob got us monthly price information and after talking we told him we needed to think about it. After a couple hours at home we called him (at home) and he made the call to the dealership to help us negotiate a great deal. After we purchased the car, Manny took time to patiently explain all the options. We also want to give a shout out to Mo and Tony. Both were great, super friendly and helpful. Love this dealership, love our new car. More

Helpful Employee for the XC90Parts I Need - Rick Noriega My car is old and everything starts deteriorating and so my rear windshield wiper arm was one of them-- broken so went to Volvo Service Center here in My car is old and everything starts deteriorating and so my rear windshield wiper arm was one of them-- broken so went to Volvo Service Center here in Tucson and purchased a kit from them. My husband said he'll do the install himself to save money in labor cost. So we went home and he did try, spent hours to unscrew the parts of the vehicle but failed to do so due to build-up dirt I guess. He was frustrated and he thought he stripped the screw. I contacted service and a lady named Alexis told me to just drive by and she can have someone help me. I did drive back to this place, frustrated of course embarrassed for our inability to handle a very minor thing but when I got there she directed me back to Parts Dept. and Rick took over from there. Rick was very pleasant. In just a few minutes, he handed me my key and I was able to get home feeling relief. I am the most impatient and critical person but this place has always been delivering the most admirable customer service and I always got the best help. I had excellent experience with the service center and now with the Parts Dept. Thank you Volvo of Tucson! More

Great Service - Always! My have been bringing my 2003 S60 to Volvo of Tucson for years. Under the supervision of Garrett and Adam, I always feel that I am treated fairly, t My have been bringing my 2003 S60 to Volvo of Tucson for years. Under the supervision of Garrett and Adam, I always feel that I am treated fairly, thoroughly explained the various options and that all my concerns are addressed. A great crew and very trustworthy. Also, Ken is polite, friendly and a great, safe driver. I also would like to commend Mike J. (Mechanic) on always doing great work on my Volvo. Thank you Volvo of Tuscon for for the fun, friendly sevie and for keeping my car in such great running condition! Caryl More

Another Excellent Service for my XC90 by Garret Gebhart XC'ponentially and excellent service for my XC90! Garret is trustworthy and direct but very clear. I brought up series of concerns that I have notic XC'ponentially and excellent service for my XC90! Garret is trustworthy and direct but very clear. I brought up series of concerns that I have noticed with my car, from windshield, wiper, radio back light, and re-visiting list of big ticket items that Garret had mentioned back in May 2016 that need to be taken care of. He took down all my new concerns and he recommended to have his tech re-inspected the vehicle to make sure what they noted earlier in May is the same and that there were no concerning safety issues that need to be addressed first. For the little items, he was honest enough to say, you can have Safelite Auto Glass do your windshield if you are going to use your insurance, they are good. He then went over with me, item by item, and helped me understand the implication of each of the items when they don’t get done. Thankfully, no safety issue and nothing major that needed to be taken care of immediately, majority were just the regular maintenance items. He listed what would he recommend to be done first. I trust Garret’s judgment because when our car was screwed up by Fletcher’s Tire and Auto Service (from the frontline Manager, to the District Manager all the way up to the Corporate Service Manager), he had Mike, Volvo Tech, helped us out tremendously in diagnosing the problem. While our normal lives were put into the Fletcher’s havoc, we found Garret who has this complete opposite demeanor - very enthusiastic, project confident that he knew what he is doing and talking about, he spoke the language that is universally and totally make sense and understandable, very patient with us, he listened well, and he helped us out of that untrusting group of people. Garret is very professional, he does NOT treat you like how I treated at Fletcher’s where, in my opinion, Fletcher's shop personnel start strategizing on how they can charge you on things that you don’t even know at the moment you got into their door. That is not the case at Volvo. Garret’s leadership is obviously the best I’ve seen in the automotive industry--- he has changed my perception in the service industry. I thought all auto service centers’ employees are grumpy, unfriendly, and all techs are just newly grad or inexperience and just using your car as Guinea pig to gain more knowledge. At Volvo Tucson Service Center, that place is different! Elaine and Ken who helped me get home and back to the center were very friendly. I am the most skeptical person and having to be driven by strangers is not my cup of tea. But the moment I got into the car that morning, Ken greeted me so professionally, his demeanor made me feel comfortable. We chatted while we’re on the road and I felt like I’ve known him for a while so when he dropped me off, I even forgot to give him a tip (sorry Ken). I am sure he was never expected it but these types of good people deserved to be recognized to promote such good behavior. Same with Elaine, she was very friendly, and I had fun chatting with her while on the car until we got back to the shop and even when she was assisting me with the loaner car. Because I have not driven the latest model of any makes, I was asking too many questions about the operation of the loaner car but Garret never left me there by myself until he sense that I was OK to let go. These people are “The” most wonderful group I’ve encountered in the industry. One last thing, I have never dropped my car off to a service center without my husband with me because majority of these service centers I’ve dropped my (previous) cars off, the men are jerks when they sense that you have little knowledge about cars. These centers have their own brand name but to protect their reputation, I won’t mentioned it because performance wise, they do OK and they are not as bad as Fletcher’s Tire when it comes to integrity, credibility, and character. They are so unfriendly, treat you like your idiot but Garret never showed a bit of that character. So, I’ll be a Volvo fan the rest of my life unless Garret leaves the place and Volvo doesn’t replace exactly the same or better if there is anyone better out there than Garret and his team! Folks, the price is affordable too but you get good experience and you know your car is safe when you leave that place, you get the best value of your money, and you got the best team behind you. I love this team. Thanks Garret and team. More

Great Place to do Business From our first e-mail contact with Manny Tellez to driving off the lot in our new car we enjoyed the best car buying experience we have ever had. Duri From our first e-mail contact with Manny Tellez to driving off the lot in our new car we enjoyed the best car buying experience we have ever had. During the process we also got to work with Mo Hindash and Tony Keovorabouth. We were treated with respect throughout the entire process. We will highly recommend Volvo of Tucson to friends and family who are shopping for a car. More

Awesome service Brandon just helped me purchase a used vehicle from the lot. He was very helpful and courteous. I went in with a few dealerships in mind. When I share Brandon just helped me purchase a used vehicle from the lot. He was very helpful and courteous. I went in with a few dealerships in mind. When I shared all my options with Brandon, he helped me check on one particular car from another dealership and made very frank comment that it was a good deal but cautioned me there might be damage to it. When I went to check the car and indeed there was damage to it. So I went back to Brandon and got the deal he had for me. I really appreciated his honesty and candor. More

Awesome experience Give this man employee of the year ..he knows how to sell. the pressure wasn't to much but enough to probably scare someone away he works his deals a Give this man employee of the year ..he knows how to sell. the pressure wasn't to much but enough to probably scare someone away he works his deals as best he can...he stills owes me for losing a bet to get me out within the hour hahah More

Maybe my best car buying experience ever. Buying a car can sometimes be a stressful experience and it really shouldn't be that way. It should be fun! Too many dealerships (and sales people) Buying a car can sometimes be a stressful experience and it really shouldn't be that way. It should be fun! Too many dealerships (and sales people) use the wrong approach by applying unneeded pressure to the process. During my recent search for replacing my 2010 Ford Edge, I experienced both good and bad sales techniques. Some involved almost daily emails and phone calls which were both unwanted and unproductive. When I buy a car it is going to be because I found the car that I wanted and I was comfortable with both the deal that I got and the confidence I felt with the dealership. Volvo of Tucson and salesman Branden Hansen scored big in both of theses areas. Over a 6-8 week period I evaluated several vehicles and drove 3 at this dealership in addition to several more at other places. I finally decided on a 2013 Volvo S60 with extremely low mileage and which met most all of my requirements. At no time did I ever get the feeling that I was being pushed to buy a car that they wanted to sell, but, rather that I was allowed to find the one that I wanted. Making the deal itself was relatively quick and painless and contained no surprises just as it should be. At all times through the process Branden maintained just the right amount of contact with me to keep in touch without being overbearing. I was introduced to the sales manager (Mike) and he was likewise very helpful without being pushy. Branden answered all my questions and was available when I needed him. What more can you ask for? Overall my experience was excellent and the likelihood of using this dealership for a future purchase is high. More

Pleasant Buying Experience Dylan was great and Mo is the nicest F&I guy I have dealt with. I also have to give credit to the Recon guys, they do great work... Thank again and se Dylan was great and Mo is the nicest F&I guy I have dealt with. I also have to give credit to the Recon guys, they do great work... Thank again and see you next time.. More

Can't praise this dealership enough! Manny Telez provided the kind of old-fashioned customer service that is rare indeed these days. He made it clear from the start that he was 100% focu Manny Telez provided the kind of old-fashioned customer service that is rare indeed these days. He made it clear from the start that he was 100% focused on helping me find the perfect vehicle that would meet our family's needs. Manny acted as a caring and knowledgeable advocate throughout the car buying process. He went above and beyond to provide exceptional customer service. We would purchase another vehicle from Manny and Volvo of Tuscon again. More