W.I. Simonson Mercedes-Benz

I am a repeat client having bought three cars from WI Simonsen. Having been a Palisades Survivor, I drove over 65 miles to buy a second 2023 Mercedes EQS 450 from the dealer. This one for me smells of we Simonsen. Having been a Palisades Survivor, I drove over 65 miles to buy a second 2023 Mercedes EQS 450 from the dealer. This one for me smells of weed smoke. They didn't effectively clean it nor did they disclose said flaw. I spent so much time trying to get out of my old car that it wasn't until the papers were signed and my plates were installed that I realized the problem. My salesman was out of the country at the time and when he got back, I asked for his help and his sole response was "you got a great deal on the car" Respectfully, my wife's car had less miles, better wheels and fresh tires. I reach out again to let them know the issue was still bothering me. They don't care and are unwilling to do anything about it. Now, I am talking to a lemon law lawyer. How sad because I love the car. I've spent $1,350 trying to mitigate the smell while dealing with my destroyed home and other issues. I am glad some private equity people get to fly on another, bigger jet but since they asked someone who is a publisher - I will give them the 1-star review that they've earned. I will buy my next car elsewhere. 3x wasn't enough for them, I guess. More

All the staff were friendly n customer oriented. I just wish I had a better idea of the actual cost out the door days before the day I agreed to the purchase. They offered to towed by car back home I just wish I had a better idea of the actual cost out the door days before the day I agreed to the purchase. They offered to towed by car back home which was close to 170 miles so I can drive my newly purchased car myself. More

I really enjoyed the Mercedes Benz dealership! Everything is top-notch: cozy, clean, attentive staff, delicious coffee and tea, pleasant atmosphere, modern interior, fast service, and a true premi Everything is top-notch: cozy, clean, attentive staff, delicious coffee and tea, pleasant atmosphere, modern interior, fast service, and a true premium experience in every detail. The service left only positive emotions. I really enjoyed the Mercedes dealership! Everything is top-notch: cozy, clean, attentive staff, delicious coffee and tea, pleasant atmosphere, modern interior, fast service, and a true premium experience in every detail. The service left only positive emotions. More

Excellent service, honest approach, great price. Marcus is the best. Repeat customer. Of many years Marcus is the best. Repeat customer. Of many years More

employees were very respectful and caring. they truly payed attention to what I wanted and gave me the best deal! they made sure I was happy with what I was getting. they truly payed attention to what I wanted and gave me the best deal! they made sure I was happy with what I was getting. More

Great experience! This is my fifth Mercedes Benz and fourth with WI Simonson. They are always fast, easy and professional. This is my fifth Mercedes Benz and fourth with WI Simonson. They are always fast, easy and professional. More

I have been coming to WI Simonson for many years and my visit on Sunday was definitely the best! Sam and David were extremely helpful and the process went smoothly even though they were extremely busy. Tha visit on Sunday was definitely the best! Sam and David were extremely helpful and the process went smoothly even though they were extremely busy. Thank you! More

My visit today to W. I. Simonson Mercedes-Benz was extremely pleasant. Both Ms Karen Bailon and Mr. Marcus Jerry were very knowledgeable and extremely kind. My transacti I. Simonson Mercedes-Benz was extremely pleasant. Both Ms Karen Bailon and Mr. Marcus Jerry were very knowledgeable and extremely kind. My transaction was handled with utmost care and knowledge, thus leaving me very happy and satisfied. I will be happy to pass my great experience on to others. More

Everyone was great! Very welcoming, friendly and most importantly, very professional. Thank you very much. Very welcoming, friendly and most importantly, very professional. Thank you very much. More

Amazing service! !! Mo and the staff were beyond helpful. They made the deal go as seamless as possible. !! Mo and the staff were beyond helpful. They made the deal go as seamless as possible. More