W.I. Simonson Mercedes-Benz

They are using cheating software. My car broke down after being repaired with Mercedes Benz Beverly Hills. Fed up with them I had it towed to Simonson. I spent over $1000 then it broke My car broke down after being repaired with Mercedes Benz Beverly Hills. Fed up with them I had it towed to Simonson. I spent over $1000 then it broke down again. Both service centers are in bed with each other along with Mercedes Benz USA. They are manipulating and using cheating software (like Volkswagon) to shut off ignition switches and charge for services not rendered or necessary How do I know this? I purchased a Car Fax report after Simonson did work on my car. Nothing was ever done. Always purchase a Car Fax after repair work is done to verify charges. Horrible experience. More

Love this dealership This is the third car I've bought from this dealership. That says something. A couple of weeks ago I bought the vehicle I have been dreaming of. Marc This is the third car I've bought from this dealership. That says something. A couple of weeks ago I bought the vehicle I have been dreaming of. Marcus Jerry was my salesman. My husband had just leased his second car from Mr. Jerry and told him what I wanted. When I went to the dealership Mr Jerry had the exact car I wanted ready for me. I traded my old car in ( which was hard as I loved it) and had my new vehicle ready the next day. Mr Jerry spent considerable time with me explaining all the details of the vehicle so that I'felt completely confident driving off the lot. Mr Jerry is simply the best! Thank you Jerry! Kudos to the service department. Andy is awesome. My two former cars were serviced exclusively at W I Simonson. I NEVER ever had any problems with these vehicles. Service was only normal wear. You get what you pay for! Love this dealership and service department. More

Service Department Honesty It pains me to say this, but we have to comment on the honesty of the service department. We took our 2013 C250 into the shop due to a right front whe It pains me to say this, but we have to comment on the honesty of the service department. We took our 2013 C250 into the shop due to a right front wheel stress fracture. The car has 22K miles and is primarily driven around the MdR area. The tire was loosing air so we first took it to our 76 Garage (nice full service place by the way on Maxcella); who advised it was not a tire issue, but a wheel stress fracture. They showed us the wheel and in their expert opinion, there were no indications of any damage that would have caused this. Never having experienced a cracked wheel in any car I purchased, did some on-line research and to my surprise, this occurrence is somewhat common on AMG wheels. Armed with this information, took it to WI Simonson thinking it would be covered. WRONG! They opined my wife must have hit a pothole, something to cause this damage. It should be noted the tire was not damaged (original) and frankly, growing up on the pothole ridden east coast, steel wheels simply don't crack when encountering potholes. These arguments were not relevant to WI Simonson. They wanted $1300 to replace it! I was shocked given the empirical evidence and suspected they simply did not want to either admit there may be a defect or incur the expense. I will never buy or lease a car from these people! I have lost trust in their maintenance department and their desire to back their products. More

Shawn Farahmand made it really easy! I was due for a new car and decided to stop by at WI Simonson in Santa Monica. I ended up buying my new car from Shawn Farahmand and main reason behin I was due for a new car and decided to stop by at WI Simonson in Santa Monica. I ended up buying my new car from Shawn Farahmand and main reason behind it was his friendly attitude. Most dealers are pushy and just want to sell their cars. But Shawn Farahmand really took his time to get to know me first and then he used all of his resources to give me the best deal. He treated me like a friend or a family member and I never felt any pressure at all. I highly recommend Shawn Farahmand to everyone in Santa Monica area. More

Reputable and Reliable- Great Service I am a second time car buyer. I was in need of getting a vehicle quickly after my 20 year old car had been draining my bank account with repairs. Karn I am a second time car buyer. I was in need of getting a vehicle quickly after my 20 year old car had been draining my bank account with repairs. Karnit at W.I. Simonson was so accommodating. She made it possible for me to drive off the lot that day with a steal of a car. I bought a 2006 Camry with only 38,000 miles marked below Kelley Blue Book value. The car is truly in pristine condition with all the bells and whistles. As a second time buyer with very little credit, it was hard for me to get a loan. But W.I. Simonson worked they're hardest to find me the lowest possible interest rate and made sure I was able to get into a reliable car as soon as possible. I will definitely be back to W.I. Simonson when it is time to upgrade into a new car. More

Rebecca is the definition of professionalism! REBECCA WEBB (Sales Representative) and MARK ROSE (Finance Manager) worked to get me the best price possible on my new CLA250 at the longtime standing REBECCA WEBB (Sales Representative) and MARK ROSE (Finance Manager) worked to get me the best price possible on my new CLA250 at the longtime standing and esteemed WI Simonson. They went above and beyond what was asked by staying late at the dealership to get things done! I highly recommend seeking out Rebecca and Mark as they make a great team and are going to do whatever they can do to make sure you are happy, overjoyed, and ecstatic about purchasing your vehicle at Mercedes-Benz. Mercedes symbolizes not only luxury and safety in their products, but also an exceptionally high-level of customer service to boot, making the car buying process smooth and simple. Rebecca was patient, friendly, understanding, and most importantly reasonable throughout negotiations and follow-ups and truly deserves to be recognized for her attentiveness and accountability. She is on your side and delivers results! Both she and Mark worked hard to make my first-time buyer experience memorable by meeting me at my price, adjusting financing terms to my needs, and providing thorough product knowledge during the tutorial after purchase to ease the transition into my new car. Anyone looking to buy a new vehicle will be in great hands working with these two. Thank you Rebecca for all your help! I really appreciate it. More

Stay Far Away from W.I. Simonson Mercedes Benz I would stay as far away from these guys as possible. They are xxxxxxxx, scam artists, everything you could fear in a car salesperson. I walked in lat I would stay as far away from these guys as possible. They are xxxxxxxx, scam artists, everything you could fear in a car salesperson. I walked in late one Sunday afternoon looking to make a deal on a C250 or an E350. I was promised by the sales person Hamlet Karapetian a car with all the electronics. I wanted, GPS rear camera, etc. After realizing there are no parking lines on the rear camera and the iPod can not be integrated into the music system I went to dealer. They explained to me that I did not get the full electronics package. Think about it, a Mercedes where you hit the curb because you can't see it, and a Mercedes where you can not integrate an iPod into the music system. Mercedes should be ashamed to make, let alone sell a car like this. I had a Volvo S60 that was way smarter than this, the seats adjusted when you got near the car, the doors open and I could attach my iPod, how amazing! When I went to close the deal, the finance guy Marc Rose told me he was going to throw in undercoating. I thought, how ridiculous, this is something you would get on the East Coast, not here, especially on a 3 year lease, who cares. Then he said he would thrown in the service plan for 3 years. Low and behold, he never did, he added it to the bottom line and kept telling how great it was that he gave me under coating! In the end their head of finance Lauren Castanos would do nothing about it. Please look at all the 1 stars these people are getting, it's a red flag. I would not be surprised if they are paying for the 5 stars. STAY AWAY, go to a real Mercedes dealer and don't buy the C250! -Michael G. More

simonson service is a dishonest operation my car is now 6 years old and there has literally not been one time that i have visited their service dept that they did not completely overcharge and my car is now 6 years old and there has literally not been one time that i have visited their service dept that they did not completely overcharge and try to rip me off. they appear very professional in their presentation but they not only overcharge by at least 50%, they also create things wrong with your car that are not even there. and their charges to get the SERVICE WARNING LIGHT off are just made up by them and the light comes on just for the sole purpose of them getting you into their service center and trying to convince you to pay for things that are completely unnecessary. you will notice a turnover in their staff at the service center because a person is either comfortable being a con or they aren't. i think there are those who leave bc they can't play the game of stealing from the trustworthy customer who just bought a car from them. i cannot wait to get rid of my mercedes for the sole reason of not having to deal with such slimy people ever again. they are a disgrace and should be ashamed to be a part of the santa monica community. More

Buyer Beware! Certified Pre-Owned review. We recently moved from PA to CA and wanted to purchase a MB-SUV. After talking to friends and neighbors in the area we were referred to WI Simonson MB We recently moved from PA to CA and wanted to purchase a MB-SUV. After talking to friends and neighbors in the area we were referred to WI Simonson MB -SM. My husband called and talked to Phillip about our interest in a 2012 certified, pre-owned GL450 with Package 2 options and DVD system. He said he had one in inventory. We decided to head over to the dealership with our 2.5 year old daughter to check out the car. Upon arrival to the dealership we were introduced to Eddie Saneto, who showed us the car and upon inspection we took the car out for a test drive. Eddie was polite but lacked significant knowledge about the car, in all aspects. He kept on saying that we can look it up in the manual! Our daughter loved the car. A week later, Sunday June 22, 2014 we decided we wanted to purchase this car. Together with our 2.5 year old daughter, we arrived at the dealeship at 2pm, Eddie met with us and after a very uncomfortable negotiation with Zia (a rough and unpleasant man), we agreed to the purchase price , we proceeded with the purchase of the vehicle (57K). We were introduced to Nick Fairchild, who upon looking at the details of the car and purchase infomation said that this car isn't ready for sale and to leave the lot since the 2 keys and DVD headsets were not available. He was reassured by Souharda Poudyal that that would not be a problem as they will be sent to us in 1-2 weeks. I know we should've walked away and we should've but we didn't because we liked the car as it was exactly what we had been looking for. Upon completing the purchase we were taken over by Souharda Poudyal, to the guest parking lot of the dealership where the GL450 was parked. We were handed 1 key, which was dirty and had stickers on it, and the remote control for the DVD which has some kind of syrup/glue dripped onto the buttons, we asked for the 2nd key and were told they didn't have it and that they would send it to us in 1-2 weeks. Upon inspecting the car again we noticed that the car mats were not placed and a large bleach stain was obvious and visible on the carpeting in the back. Apparently, they had conceiled this by placing a disposable cover when we initially saw the car and subsequently agreed to take it out on a test drive. At this point, my husband and I refused to accept the keys and left the car on the lot. Souharda Poudyal said well, you can't expect the car to be perfect, it is a used car afterall. We My husband and I were appaled by that response! By now we had been at the dealership for 6 hours. It was 830pm and dark. Imagine all this with a 2.5 year old and a dealership that decided to close down and abandon the lot/offices!!! My husband contacted Nick Fairchild on his cell phone to tell him what had transpired and that we were canceling our contract. So now, here we are in a dark parking lot on a Sunday evening with a lemon car and furious parents with a 2.5 year old daughter who is past her feeding and bedtime. This was supposed to be a happy occasion that was a nighmare to say the least. Nick apologized and understood and said he would refund the monies and cancel the contract first thing in the morning. We did appreciate his professionalism and honesty. In the morning the contract was canceled and we did receive an invoice for a full refund! There was no subsequent followup or apology by anyone at WI Simonson MB Santa Monica. We had actually purchased this car!!! They actually had the gall to send a customer service survey and to thank us for the purchase (a month later!). My husband and I will not be purchasing/leasing from this dealership or its brand WI Simonson (The philosophy of the company is poor and it looks to be a management/owner issue) and we hope that by sharing our story it may help others in deciding whether or not you want to build a relationship with the dysfunctional and deceptive staff and less than impressive fleet of cars in the pre-owned department at WI Simonson MB - SM! Note: All the dates and times in this review are accurate as they are timestamped on the contract and papers that were printed and given to us by Nick Fairchild. More

Very rude, always in a rush, never listens to ur complaints and offers what he thinks needs to get done since the car has 60,000 on it I went for an oil change and I was pushed in to a service A w complaints and offers what he thinks needs to get done since the car has 60,000 on it I went for an oil change and I was pushed in to a service A which is a expensive $380 oil change and when I said I just need the oil change he got very rude and obnoxious and started yelling @ me that I don't need an oil change and should do more extensive work because of the mileage Always rude, unprofessional , wants to just make total bill higher to get a piece of it and doesn't care about customer and owners concerns other than his pockets More