W.I. Simonson Mercedes-Benz

Buyer Beware! Certified Pre-Owned review. We recently moved from PA to CA and wanted to purchase a MB-SUV. After talking to friends and neighbors in the area we were referred to WI Simonson MB We recently moved from PA to CA and wanted to purchase a MB-SUV. After talking to friends and neighbors in the area we were referred to WI Simonson MB -SM. My husband called and talked to Phillip about our interest in a 2012 certified, pre-owned GL450 with Package 2 options and DVD system. He said he had one in inventory. We decided to head over to the dealership with our 2.5 year old daughter to check out the car. Upon arrival to the dealership we were introduced to Eddie Saneto, who showed us the car and upon inspection we took the car out for a test drive. Eddie was polite but lacked significant knowledge about the car, in all aspects. He kept on saying that we can look it up in the manual! Our daughter loved the car. A week later, Sunday June 22, 2014 we decided we wanted to purchase this car. Together with our 2.5 year old daughter, we arrived at the dealeship at 2pm, Eddie met with us and after a very uncomfortable negotiation with Zia (a rough and unpleasant man), we agreed to the purchase price , we proceeded with the purchase of the vehicle (57K). We were introduced to Nick Fairchild, who upon looking at the details of the car and purchase infomation said that this car isn't ready for sale and to leave the lot since the 2 keys and DVD headsets were not available. He was reassured by Souharda Poudyal that that would not be a problem as they will be sent to us in 1-2 weeks. I know we should've walked away and we should've but we didn't because we liked the car as it was exactly what we had been looking for. Upon completing the purchase we were taken over by Souharda Poudyal, to the guest parking lot of the dealership where the GL450 was parked. We were handed 1 key, which was dirty and had stickers on it, and the remote control for the DVD which has some kind of syrup/glue dripped onto the buttons, we asked for the 2nd key and were told they didn't have it and that they would send it to us in 1-2 weeks. Upon inspecting the car again we noticed that the car mats were not placed and a large bleach stain was obvious and visible on the carpeting in the back. Apparently, they had conceiled this by placing a disposable cover when we initially saw the car and subsequently agreed to take it out on a test drive. At this point, my husband and I refused to accept the keys and left the car on the lot. Souharda Poudyal said well, you can't expect the car to be perfect, it is a used car afterall. We My husband and I were appaled by that response! By now we had been at the dealership for 6 hours. It was 830pm and dark. Imagine all this with a 2.5 year old and a dealership that decided to close down and abandon the lot/offices!!! My husband contacted Nick Fairchild on his cell phone to tell him what had transpired and that we were canceling our contract. So now, here we are in a dark parking lot on a Sunday evening with a lemon car and furious parents with a 2.5 year old daughter who is past her feeding and bedtime. This was supposed to be a happy occasion that was a nighmare to say the least. Nick apologized and understood and said he would refund the monies and cancel the contract first thing in the morning. We did appreciate his professionalism and honesty. In the morning the contract was canceled and we did receive an invoice for a full refund! There was no subsequent followup or apology by anyone at WI Simonson MB Santa Monica. We had actually purchased this car!!! They actually had the gall to send a customer service survey and to thank us for the purchase (a month later!). My husband and I will not be purchasing/leasing from this dealership or its brand WI Simonson (The philosophy of the company is poor and it looks to be a management/owner issue) and we hope that by sharing our story it may help others in deciding whether or not you want to build a relationship with the dysfunctional and deceptive staff and less than impressive fleet of cars in the pre-owned department at WI Simonson MB - SM! Note: All the dates and times in this review are accurate as they are timestamped on the contract and papers that were printed and given to us by Nick Fairchild. More

Very rude, always in a rush, never listens to ur complaints and offers what he thinks needs to get done since the car has 60,000 on it I went for an oil change and I was pushed in to a service A w complaints and offers what he thinks needs to get done since the car has 60,000 on it I went for an oil change and I was pushed in to a service A which is a expensive $380 oil change and when I said I just need the oil change he got very rude and obnoxious and started yelling @ me that I don't need an oil change and should do more extensive work because of the mileage Always rude, unprofessional , wants to just make total bill higher to get a piece of it and doesn't care about customer and owners concerns other than his pockets More

Karnit Aricha made the entire process of finding the Certified Pre-Owned Mercedes of my dreams a breeze. Her knowledge and expertise helped me make the right choice. Her endless energy, patience and und Certified Pre-Owned Mercedes of my dreams a breeze. Her knowledge and expertise helped me make the right choice. Her endless energy, patience and understanding will keep me a client for life! More

They greeted me with respect and kindness. Very helpful they told me what needed to be done with the car and I was very pleased with that. Also they found a ding on my car that I didn't even realize it had they told me what needed to be done with the car and I was very pleased with that. Also they found a ding on my car that I didn't even realize it had, and Derrick took care of all the phone calls to make sure the ding was fixed on the car. They really went above and beyond. When I went to pick up my vehicle it looked brand new. I came back it was washed and cleaned like a brand new car. I thank Derrick Franklin. More

I have dealt with other Mercedes dealerships, but my experience with Mr. Zia and Henry Shahbazian was better than those I had had in the past. They were friendly and helpful. I will never go anywhere experience with Mr. Zia and Henry Shahbazian was better than those I had had in the past. They were friendly and helpful. I will never go anywhere else. More

I'd been looking for a few months for a used 2012 Mercedes c250 coupe with little miles that was certified and still under warranty. As you could imagine, this was a difficult task, so as soon as I f Mercedes c250 coupe with little miles that was certified and still under warranty. As you could imagine, this was a difficult task, so as soon as I found one online listed at WI Simonson with only 6500 miles at an AMAZING price, I quickly called and spoke with Bill and made an appt to come in the next day. Bill is one of the nicest guys you will ever meet. I test drove the car, fell in love on the spot and decided to buy it! I came in already financed, but they were able to find me a comparable loan with Wells Fargo, and as long as the rate and terms were the same, that was fine by me! The car had a few minor scratches on the bumper, not really a big deal but Bill and Dave worked to have the car touched up completely at no expense to me - it looks, feels and smells brand new. Even got a good deal on an extended warranty, taking my warranty to 2018! And because I decided not to trade in my other car that's already paid for, Bill and another staff member followed me home so that I could get my new and old car back to my place - talk about customer service! This by far has been one of the best car-buying experiences ever. I never once felt like I was getting a bad deal or being taken advantage of because I'm a woman! Everyone at WI Simonson has been kind and helpful, and Bill is a great guy! I would definitely recommend this dealer if you are looking for a hassle-free, honest and friendly car-buying experience! And make sure you ask for Bill Hagen!! More

If you're looking for an honest, professional and friendly sales rep as you look for your Mercedes, I HIGHLY recommend Marcus Jerry. As a woman looking for assistance, its nice to know I can trust Ma friendly sales rep as you look for your Mercedes, I HIGHLY recommend Marcus Jerry. As a woman looking for assistance, its nice to know I can trust Marcus. He's helped me for the past six years and even with all the other luxury vehicle options to choose from (and I've looked), I continue to stay with Mercedes because, yes, its a wonderful car/SUV, but a huge reason for staying in the "family" is that he has taken very good care of me. From leasing my new car to always being available to help after the sale, he's truly a blessing. He helped me understand all of my choices for a new car. As a mom (since he's a father), he reminded me of the details that I would find helpful. Once I knew the car I wanted - ML350 - negotiating was not painful and then the paperwork was super easy. Truly in and out and on my way. I definitely recommend Marcus Jerry as I know you'll receive the same treatment as I've received. More

John streamlined my lease return and buying process. Saved me money with an efficient and pleasant process. Will continue to be a loyal customer with referrals of WI Simonson since 2008. Saved me money with an efficient and pleasant process. Will continue to be a loyal customer with referrals of WI Simonson since 2008. More