W.I. Simonson Mercedes-Benz

John Halaka was the most helpful, patient, knowledgeable and non-pushy (which is a big deal for me, because I get turned off by hard-sell) dealer I had the pleasure of talking to during my week-long search and non-pushy (which is a big deal for me, because I get turned off by hard-sell) dealer I had the pleasure of talking to during my week-long search for a car. He politely accepted my rescheduling of the second visit, because I was having a busy week at work. Answered all my questions and helped me through every step, got me a great deal, and most importantly, did not make me feel intimidated or neglected at any point. I have been in too many situations where a dealer visibly "switches off" once the money changes hands, but John has also been consistent in following up after the sale. The paperwork completed at 9 PM on Friday evening and he was with me all the way, and even had a helpful suggestion for a dinner place nearby as I drove my car out of the showroom. Truly excellent service, and I would recommend WI Simonson, and John Halaka in particular, to anyone looking for a car. More

John was helpful in working through different options to meet my needs and deliver the car I was looking for. Moreover, he was responsive in follow up after I left the lot. meet my needs and deliver the car I was looking for. Moreover, he was responsive in follow up after I left the lot. More

I am SOOO excited and completely satisfied about purchasing my 2011 Honda Accord from this dealer and salesman (John). I went to two other agencies, Barber Honda in Bakersfield, CA and Bob Smith To purchasing my 2011 Honda Accord from this dealer and salesman (John). I went to two other agencies, Barber Honda in Bakersfield, CA and Bob Smith Toyota in La Cresenta, CA. Although both agencies provided good customer service from the salesmen, the dealer's themselves, were completely unflexible and did not do everything in their power to help me. John and W.I. Simonson went above and beyond to put me in my vehicle. John listened to me and did not give up until I got what I wanted. I am so grateful and happy!!! Having purchased my used Honda vehicle from such a prestigious Mercedes Benz lot was a bit intimidating, but not once was I made to feel underpriviledged or less worthy. In fact, I drove away feeling on top of the world! Thank you W.I. Simonson and thank you John. I am extremely satisfied with your services and will undoubtedly recommend anyone I know to your dealership. More

John was very helpful and not pushy. He made me feel comfortable and gave me a good deal on my Mercedes. Marc handled the paperwork and moved through it very quickly. There were times where I felt he wa comfortable and gave me a good deal on my Mercedes. Marc handled the paperwork and moved through it very quickly. There were times where I felt he was being somewhat condescending, but that may just be his personality and has nothing to do with me. Over all, I was quite satisfied with my experience, and really love my new car. I'd definitely recommend this dealership to anyone looking for a new or used Mercedes, and tell them that John is a great guy to work with. More

Karnet was a real joy with her enthusiasm and knowledge of who I am and what I wanted, she guided me to my dream car!!! of who I am and what I wanted, she guided me to my dream car!!! More

The fact that Mr. Arian speaks Farsi was a big plus for me, he had explained all the information about the car to me and I would like to thank him for all his work. me, he had explained all the information about the car to me and I would like to thank him for all his work. More

I recently purchased a 2012 350 SLK for my wife. The fleet sales person with whom I dealt was named Marcus Jerry. He was sensational in every respect. He was knowledgable, courteous and very professio fleet sales person with whom I dealt was named Marcus Jerry. He was sensational in every respect. He was knowledgable, courteous and very professional. He provided me with a very competitive price without the necessity of prolonged negotiation. He arranged for the car to be delivered immediately and took care of every detail requested by my wife including tinting of certain windows. Marcus was extremely helpful in showing my wife how to use the new technology in the car and was very patient and was very patient when she came back again to ask follow up questions. Marcus also arranged for someone from Simonson to come to our house to the garage opener with the garage opener in our garage. Marcus also arranged for the car to be buffed in a couple of places where needed. The service provided by Marcus was exceptional in every respect. He could not have been nicer or more helpful. It was an extremely pleasant auto purchasing experience. I have purchased 5 successive Mercedes from Simonson (since 1983) and have always been very pleased. More

here's the letter i wrote to the santa monica mbz manager: my experience with your salesperson rebecca was nothing short of absolutely OUTSTANDING!!!! i originally dealt with ted feightner but he manager: my experience with your salesperson rebecca was nothing short of absolutely OUTSTANDING!!!! i originally dealt with ted feightner but he was shortly transferred to a different dept. he too was excellent. i also had dealings with lee the manager. there was a mistake made on his part when finalizing my deal. it was a temporary glitch but a financial one and the error was on his part. the reason i mention this at all is because we all make mistakes in life and the important thing is to take responsibility by admitting the mistake and then to stand behind your word. the answer here to lee is yes on both counts, which was very impressive. he turned a small, minor negative glitch into a huge positive experience for me! to say that rebecca webb was patient would be the understatement of the year. i was EXTREMELY WISHY WASHY on which car i wanted. she let me drive them all! the c 2 door, c 4 door, e 2 door, e 4 door, ml suv. i'm surprised i didn't test drive her own car! i also came back to the dealership and embarrassing amount of times - many of which i'd go see and sit in the cars myself on the down-low, hoping not to be noticed as i felt silly coming back again. when she'd spot me i'd say "i'm not here". she never made me feel uncomfortable. quite the opposite. she was always engaging, social, professional and pleasant! she was amazing!!! as a realtor of 27 years, i know when i'm being "closed" and not once did she ever try. not even an inch. she provided me with outstanding service, shared her incredible knowledge of the products and allowed me to come to my own conclusions. organically. "car sales like it should be"... the finance guy carl was quite pleasant as well. he explained and summarized the contracts clearly, efficiently and pleasantly, (something i pride myself in doing for my real estate clients.) i am a very very very satisfied wi simonsin customer and will DEFINITELY be referring business to this dealership! i am new to the mbz brand and all 5 of my previous cars have been bmw's. for the record, in the last 8 years alone, between myself and my referrals i was responsible for EIGHT transactions to my last bmw salesperson: 3 of my own and FIVE referrals.) i will look forward to referring as much business possible to wi simonsin. in closing let me just say once again what an incredible experience i had with rebecca webb. i could go on and on about her. she even helped me fidget with the garage door opener feature after hours while she was late for her own family dinner! i hope you read this at the next sales meeting and embarrass her with praise... i would also be more than happy to sing my praises further should any potential customer or representative from mbz corporate wish to contact me. you also have my permission to share all or part of this correspondence with anyone you see fit. sincerely, damon kronsberg coldwell banker realty 310.633.4900 More

Ramin did a fine job in showing me the car I wanted at a price i was willing to pay. His customer service and assistance with the purchase of the car was phenomenal and I felt that he really cared if i was price i was willing to pay. His customer service and assistance with the purchase of the car was phenomenal and I felt that he really cared if i was happy. I am a very picky buyer and rarely take time to evaluate sellers but felt that Ramin deserved the extra effort he gave me. More

Denise was fantastic. She is extremely professional, very friendly and helpful and overall the dealership provided us with outstanding service. It was a real pleasure dealing with them and we will definitely friendly and helpful and overall the dealership provided us with outstanding service. It was a real pleasure dealing with them and we will definitely be back. More