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W.I. Simonson Mercedes-Benz
Santa Monica, CA
473 Reviews
W.I. Simonson invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 6:30 AM - 6:30 PM
Tuesday 6:30 AM - 6:30 PM
Wednesday 6:30 AM - 6:30 PM
Thursday 6:30 AM - 6:30 PM
Friday 6:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 473 reviews
January 05, 2006
I had a very positive service experience though the service rep wasn't the friendliest guy, he was professional and took care of everything like he said he would. I had a loaner for one day, everyth service rep wasn't the friendliest guy, he was professional and took care of everything like he said he would. I had a loaner for one day, everything that needed fixing under warranty was done without any hassle and the workmanship was top notch. The sales side of this dealership, i think, is superb. Have to say though, that while I was waiting for a valet to drive my car out so i could pick it up, I watched another valet drive someone's MB into a curb where it scratched up the side and he didn't say a thing to the owners until AFTER they spotted the damage which is shady to say the least. But as dealerships go these guys have been great for me so far . Honestly the service was better than expected. More
by lifetime_mb
August 24, 2005
1) Took one week to diagnosis a problem and another 2 days to fix it. 2) Returned the car to me with 11-12 scratches!! 3) Took another trip back to the dealer to have the 95% of the scratches buff days to fix it. 2) Returned the car to me with 11-12 scratches!! 3) Took another trip back to the dealer to have the 95% of the scratches buff out. 4) Extremely poor care of customer's car. More
by s430
November 12, 2003
They were very courteous throughout the sales process. I was misled on a couple of issues. But overall, they were pretty responsive to my needs. I have had the car serviced once since I bought it and the se was misled on a couple of issues. But overall, they were pretty responsive to my needs. I have had the car serviced once since I bought it and the service department was thorough and pleasant. I knew what was being done and they even took care of some things that I was unaware of when I took the car in - like replacing the enging mounts. I would return to them the next time I'm looking for a Mercedes, but they won't be the only place I'll visit. More
by BillyPaul
