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W.I. Simonson Mercedes-Benz - Service Center
Santa Monica, CA
95 Reviews
95 Reviews of W.I. Simonson Mercedes-Benz - Service Center
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March 31, 2021
Derek was very professional and attentive. I have been taking my vehicle to this service center since I purchased it in 2018 and they have addressed any and all issues. taking my vehicle to this service center since I purchased it in 2018 and they have addressed any and all issues. More
by Steve
Employees Worked With
Derek
Helpful March 14, 2021
Tim is honestly the best service provider and one of the main reasons I stay with Mercedes Benz cars. He always makes service appointments quick and easy with the scheduled maintenance. If anything unexpect main reasons I stay with Mercedes Benz cars. He always makes service appointments quick and easy with the scheduled maintenance. If anything unexpected happens to my car like a flat tire or an error code comes onto the screen he sorts out things immediately. I can’t say enough good things about him. More
by Nicole C.
Employees Worked With
Tim Hernandez
March 10, 2021
This is the first dealership service center that I ever felt was truly looking out for my best interest. Visiting is always such a nice experience and the staff a total pleasure to work with. I cannot sp felt was truly looking out for my best interest. Visiting is always such a nice experience and the staff a total pleasure to work with. I cannot speak more highly of W.I. Simonson Mercedes. More
by jlk
Employees Worked With
Jim Cornell
March 04, 2021
From the person answering the phone in service to the service tech, it's always an A+ experience at the Santa Monica dealership. They go over and above to make sure my car issues are addressed and fixed. service tech, it's always an A+ experience at the Santa Monica dealership. They go over and above to make sure my car issues are addressed and fixed. The best Mercedes dealership in So Cal. More
by Dana A
Employees Worked With
Jose
December 16, 2020
I have used SIMONSON for many years, and have been very satisfied, especially with my recent service provided under the care of Tim Hernandez, who provided his usual superb efficient guidance to get my c satisfied, especially with my recent service provided under the care of Tim Hernandez, who provided his usual superb efficient guidance to get my car and needs taken care of. More
by devonhankwilliams
Employees Worked With
Tim Hernandez, Service Dept
November 05, 2020
Excellent service from Service Advisor and dealership. Car was fixed much faster than expected. Dealership still needs to offer car rentals if the repair is going to be more than 3 hours. Car was fixed much faster than expected. Dealership still needs to offer car rentals if the repair is going to be more than 3 hours. More
by Deborahearle
Employees Worked With
Tony Young
October 10, 2020
mario beltran was able to take care of the tire problem - quickly. was told that they would have to take some time to handle, mario indicated that he would see what he could do. only waited one hour & hal quickly. was told that they would have to take some time to handle, mario indicated that he would see what he could do. only waited one hour & half before i could drive away. More
by hlew1
Employees Worked With
mario beltran
September 15, 2020
I was able to get an appointment with 2 days with service to check my recall item. The service manage handled the arrival easily and on time. I waited 1.5 hours for the car to be check for the recall item to check my recall item. The service manage handled the arrival easily and on time. I waited 1.5 hours for the car to be check for the recall item which did not need doing, but service found 2 issues of concern for later fixing. They washed the car and very courteously returned it to me. Smooth appointment More
by Juanita
Employees Worked With
Mario Beltran
September 10, 2020
I arrived behind some waiting cars, but within minutes a service person came and ask for my service needs. My advisor was introduced to me. Mario Asked me to the counter and we did required paperwork quickl service person came and ask for my service needs. My advisor was introduced to me. Mario Asked me to the counter and we did required paperwork quickly and efficiently. He asked if I needed a ride, but I opted to wait for the service,, I read in the cool waiting room, missing the hot chocolate that was there Before COVID Struck. Mario handed me my key with a friendly, “ MAM, your car is ready. I will have them pull it up for you. “ My car was ready and washed and sanitized..GREAT SERVICE. I have been a Simonson customer since 1992. More
by HanneloreH
Employees Worked With
Mario
