W.I. Simonson Mercedes-Benz - Service Center

People always wait to be in Stan's care. He is very sincere, thorough and thoughtful consistently. Has never failed me in 30 years. Truly an inspiration as a human being. Have never found him cranky sincere, thorough and thoughtful consistently. Has never failed me in 30 years. Truly an inspiration as a human being. Have never found him cranky or loopy. I use him as a role model. Carrie Hill More

Charles has been nothing but exceptional. His kindness and follow up are amazing. "ON IT" is best to describe Charles. Great Guy!!! Service facility is very clean and very inviting to visit. I love t and follow up are amazing. "ON IT" is best to describe Charles. Great Guy!!! Service facility is very clean and very inviting to visit. I love that there is rental to use while my car is being serviced. Thank you for everything. Lisa Dorfman clk55 :) More

Both Charles Lawless and Andrew Morgan are very courteous, knowledge, and responsive. They understand that time is valuable and they make the best use of it by completing work requested on time an courteous, knowledge, and responsive. They understand that time is valuable and they make the best use of it by completing work requested on time and keeping us informed as the status of any service or repair. More

Charles helps to make my visits a pleasure, what more could I ask for. For my responce to be longer; I must say then that the service I recieve from the dealership is great, its to bad this part of th could I ask for. For my responce to be longer; I must say then that the service I recieve from the dealership is great, its to bad this part of the reports,emails and surveys can not learn to match thier service. More

My compliments will exceed 250 Characters! :)................................amazing great friendly fast service! Rene House helped, and his team of advisors, frank the mechanice and hans both :)................................amazing great friendly fast service! Rene House helped, and his team of advisors, frank the mechanice and hans both wonderful techs! thanks for the coffee :) while I waited. More

Rene House was my service representative at Beverly Hills mercedes several years ago. When I found out Rene was at Simonson I was thrilled and transfered to Simonson for furthur service. I found Renes servic mercedes several years ago. When I found out Rene was at Simonson I was thrilled and transfered to Simonson for furthur service. I found Renes service to be more honorable than most I have experienced at Beverly Hills Mercedes. Being a female who knows very little about cars this is crucial in my choice of service representatives. More

Why isn't there a selection for 0! I did not like the way I was treated at all in this place. They were so rude to me. Then they tried selling me flushes that the car didn't need! I know this because I norma I was treated at all in this place. They were so rude to me. Then they tried selling me flushes that the car didn't need! I know this because I normally get my car fixed at Beverly Hills, and they recently did the flushes to it. The only reason I was at Simonson this time was because my car died nearby. The labor was insane, the idea that they would try to pre-sell items to me before even looking over my car is insane, and the managers in that place don't have half a brain! Never again. I'll pay more money for a tow to MB of Beverly Hills long before I come here again. It's Beverly Hills, and the labor is cheaper! Go figure! Nice try Simonson. You lost more business. And judging by the rest of the reviews on here you're going to lose more and more people who see these, long before they ever get near the entrance. Trust me people, don't give up on the Mercedes product because of THIS PLACE! Just take your car to Beverly Hills and you'll get nicer people, cheaper prices, and a better service experience overall. More

I wish there was a button on the recommendation for "xxxx NO". This is a problem in progress but so far the way this so called automotive giants handling takes unprofessionalism to a leve even Enron wasnt ab NO". This is a problem in progress but so far the way this so called automotive giants handling takes unprofessionalism to a leve even Enron wasnt able to go. 1) Their service department should be disqualified from handlind all types of cars let alone bikes. I have had 2 seperate incidents with a CLK 350 (2006) which had almost deadly consequences and a C230 (which I thank traffic on wilshire at 5pm) which was the steering wheel locking while the car was in motion. 2) I refuse to take the car back as it has 2 months left on lease and its a car my wife drives with my kids in it. The level of service that they provide must be turning Mr. Benz over in his grave daily Their upper management, is a bunch of puppets, except their GM, which does not have the courtesy, let alone the cajones, to call a client who has leased his 4th car from the dealership back and see what is wrong. So we take time from our busy schedules every day and start climbing the corporate ladder finding sonic executives in the other end of the country to resolve our problems NOT ONLY WILL I NOT DO BUSINESS AND ADVISE NO ONE ELSE TO DO BUSINESS WITH WI SIMONSON, BUT I WILL BE NO LONGER DRIVING A BENZ for any curious folks investkw@yahoo.com is my email OOPS Just got call from the GM - STILL NO RESOLUTION TO PROBLEM. STAND BY MY ADVICE. DO NOT DEAL WITH WI SIMONSON AND AVOID BENZ's More

I think this dealership "saw me coming". I am a petite attractive blonde and W.I. Simonson service dept. took me for a ride! First, I was quoted $1050. for a basic "one wrench" service! I became suspi attractive blonde and W.I. Simonson service dept. took me for a ride! First, I was quoted $1050. for a basic "one wrench" service! I became suspicious, because the "service advisor" never actually "advised" me on my service and flirted with me while he typed up my paperwork Being the trusting person I am I left, but the next day called two other dealerships: Calabasas and Pasadena. The Pasadena service dept charged ONLY $198. for this same service!! The advisor, Rene House, was a total jerk! When I questioned him about the price he made up some story. When I couldn't take him anymore, I just wanted to pick up my car and leave! At the cashier counter, I saw that I was charged nearly $100 for tire balancing. Well, I just had 4 new tires put on my C240! I asked Mr. House to remove the charge and he started yelling at me in front of the cashier and another employee!!! When I said I wasn't going to pay for this charge, he said "he wouldn't give my car back! This man was rude, I was overcharged and the service was horrible! Besides that, he said I needed a couple other things that would have doubled my bill! I took it to an independent Mercedes mechanic recommended by a friend. He did a diagnostic and said there was absolutely NO indication that I needed either of the services he recommended!! It would have doubled my bill!! This dealership is way OVERPRICED and the service manager, Rene House, extremely rude and unhelpful. MY ADVICE IS TO GO TO ANOTHER DEALERSHIP!! More

W.I SIMONSON CHARGESTHE MOST FOR TELE AID UPGRADE !!! W.I SIMONSON CHARGESTHE MOST FOR TELE AID UPGRADE !!! I called W.I. Simonson to find out how much the "digital upgrade" for my Tele Aid would cost W.I SIMONSON CHARGESTHE MOST FOR TELE AID UPGRADE !!! I called W.I. Simonson to find out how much the "digital upgrade" for my Tele Aid would cost since Mercedes motified me that the analog Tele Aid they installed in all cars up to 2006 would no longer work after this year. W.I. Simonson said they would not do the 1 year or 2 year subscription upgrade to digital, ONLY THE LIFETIME SUBSCRIPTION UPGRADE! Which they charge $2100! (According to MBUSA, the Lifetime upgrade is $1500 which includes parts plus labor charges). I told them I only wanted a one year as my car is 4 yrs old and would probably only have it one more year. Didn't matter. They only do the lifetime upgrade. I called Beverly Hills Ltd Mercedes Benz, and they quoted $1743 for the lifetime upgrade. They also quoted $1067 for the one year upgrade. ($240 for the subscription, $600 parts, and $243 for labor). Which must mean that W.I. Simonson is charghing more than double for labor! When I called Simonson's Service Department and told them of the difference in cost, they couldn't understand how BH Ltd could do the job for $243 in labor. They just about refused to believe me. In any case, I had the job done at BH Ltd MB the next day. And they gave me a loaner Mercedes free! More