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W&L Subaru - Service Center

Northumberland, PA

4.7
2,099 Reviews

2,099 Reviews of W&L Subaru - Service Center

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April 26, 2022

Always a great experience. Everyone has a good attitude. No hassles, no pressure; they just get the job done quickly with great results. More

by tbgosalvez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : kimberly heltzinger
Apr 26, 2022 -

W&L Subaru responded

Thank you so much!

April 26, 2022

Happy with the overall experience but would have liked to be kept informed; waited over an hour and a half for an oil change. More

by dhaney03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

W&L Subaru responded

Thank you for the feedback, and our apologies for the extended wait time when you were in for service. Comments such as this are very important to us as we try to identify areas for improvement. Thanks again, and have an excellent day.

April 23, 2022

Easy in and out. All of the Staff was friendly. Great waiting space for customers. More

by backboarder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

W&L Subaru responded

Thank you so much!

April 23, 2022

The dealership staff are always kind and informative. The dealership is clean and tidy and very comfortable More

by onierose2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Young was my service advisor, the person who met me at the door was also very kind
May 06, 2022 -

W&L Subaru responded

Thank you so much!

April 23, 2022

I called the service department, explaining that my gas fill door was not always releasing, and the problem was intermittent. I was not happy with over three hours of driving and a half tank of consumed ga More

by dana6596
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

W&L Subaru responded

Thank you for your feedback. You are right, and we are sorry that this information was not communicated over the phone. We will definitely utilize your feedback to improve our processes going forward. Thanks again, and have a great day.

April 22, 2022

It was a wonderful experience and to make things better we got to spend time with a great new 😀 More

by jwrichardson
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meghan Balum, Shaunda Zeigler
Apr 22, 2022 -

W&L Subaru responded

Thanks so much!

April 22, 2022

I would recommend this dealership to anyone also I would recommend the body shop and service center all have been a great experience More

by garfield9091
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

W&L Subaru responded

Thank you for sharing your experience online!

April 22, 2022

Fast, efficient and it was a free service to have my car inspected today. Thank you. More

by gram1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

W&L Subaru responded

It was our pleasure providing you with free state inspections! Thanks for the online review!

April 22, 2022

I really like that my car could be picked up. This service is greatly appreciated. Shane was very friendly. I will use this service again. My car was returned in a timely manner. More

by mjmbam582
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hays
Apr 23, 2022 -

W&L Subaru responded

Thank you, and have a great day!

April 22, 2022

These people are like family! So worth the drive from anywhere. From the time I drove my car in I was treated with kindness and respect. This Subaru dealership is the best by far More

by ddailey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

W&L Subaru responded

Thank you so much! It was our pleasure helping you! See you next time!

Apr 22, 2022 -

ddailey1 responded

Yes you will!!!!!!

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