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W&L Subaru - Service Center

Northumberland, PA

4.7
2,067 Reviews

2,067 Reviews of W&L Subaru - Service Center

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March 02, 2022

We are currently leasing our third Subaru from W&L. I have never had a more pleasant experience with a dealership than with W&L. Very professional, easy to deal with and staff is always very courteous. More

by mlgbaseballcards
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Mar 02, 2022 -

W&L Subaru responded

Thank you for all the repeat business! Have a great day!

March 02, 2022

very cooperative, pleasant personnal , i was kept informed by email of my vehicle's progress during repairs. More

by rrdepot
Recommend Dealer
Yes
Employees Worked With
Shaun Regan,Rusty Kaurman
Mar 02, 2022 -

W&L Subaru responded

Thank you!

March 02, 2022

the employees were very courteous and quick. always pleasant experience. they explained everything without having to make me feel dumb. More

by dcurranpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2022 -

W&L Subaru responded

Thank you so much for the review!

March 02, 2022

W&L was courteous and helpful. The work done on our vehicle was first class. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Mar 05, 2022 -

W&L Subaru responded

We're glad you had a great service experience! Thanks for posting your review!

March 02, 2022

Many people tell me not to take my vehicle to the dealer for service, but I always do. The reason I do is because who knows my brand of vehicle better than the place that sells them. It is often on the ex More

by phaefner2509
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Mar 05, 2022 -

W&L Subaru responded

Thank you so much for the feedback! If you need anything else, just let us know!

March 01, 2022

Service tech was friendly and quick. Work was completed in a timely manner. The waiting area was comfortable. More

by deleen0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Mar 02, 2022 -

W&L Subaru responded

Thank you!

March 01, 2022

They are very helpful and don't make you feel like your being rushed. Some dealership follow you and keep asking you questions, W& L just let's you know when you need something they are there to help! More

by sjshaw63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Rizzo
Mar 02, 2022 -

W&L Subaru responded

Thank you so much!

February 17, 2022

Everyone very helpful and totally interested in customer needs! Also, very honest about what was needed and there was no pressure to do anything extra. More

by lindahm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

W&L Subaru responded

Thank you so much for reviewing our service department!

February 16, 2022

always bring my 2 outbacks here for service. Maybe why my 2011 and 2013 are still running beautifully. A 15 word minimum review, more like a grade school essay. What gives? More

by ucitare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Feb 17, 2022 -

W&L Subaru responded

Thank you for the feedback! (PS: The word-limit is something DealerRater decided on. That's out of our hands unfortunately.)

Feb 17, 2022 -

ucitare responded

Thanks for the response. Was in a pissy mood when I wrote about required length.

February 11, 2022

Everyone is friendly, helpful and goes out of their way to more sure we are pleased. More

by lizarenee1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Feb 12, 2022 -

W&L Subaru responded

Thank you for the 5-star ratings!

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