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W&L Subaru - Service Center

Northumberland, PA

4.7
2,068 Reviews

2,068 Reviews of W&L Subaru - Service Center

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January 28, 2022

Everyone at W&L has been friendly and helpful. I've never been pressured to buy anything. Their services have been excellent and they always wash the car. More

by rpointer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jan 31, 2022 -

W&L Subaru responded

Thank you for the 5-star ratings!

January 27, 2022

My experience with W&L Subaru was one of the best customer service encounters I have had in my lifetime. I am in sales and I will tell you customer experience is top priority. Your work on the car wa More

by levi_frey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I worked with the Collision department and I do not see them here.
Jan 31, 2022 -

W&L Subaru responded

We're so pleased you had such a great service experience! Thanks for the feedback!

January 26, 2022

Keeps you informed about your car from the time you get there until you leave including any upcoming needs that may need to be taken care of. More

by dfmich623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Faust, Phil Rizzo
Jan 26, 2022 -

W&L Subaru responded

Thank you so much for the 5-star review!

January 26, 2022

Fast and great service, great customer service, love the waiting are for customers with snacks, drinks and coffee. More

by Marcella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jan 31, 2022 -

W&L Subaru responded

Thanks for the review! We're so glad you enjoyed the free amenities in service! Have a great day!

January 24, 2022

WOW! Can't say enough wonderful things about W&L Subaru. They have a wonderful staff that makes arrangements for servicing my car when it broke down and sent a driver to my house to pick up my car and reso More

by 18621LabLovers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Rizzo
Jan 24, 2022 -

W&L Subaru responded

Thank you so much for the review!

January 24, 2022

Top Notch! Fast service, reasonable cost, nice clean waiting area with coffee and other refreshments, comfortable seating, socially distanced. I also own a Maserati and the local (Wilkes-Barre) Maserati More

by blenis8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

W&L Subaru responded

We're so pleased you had a 5-star experience in service! Thanks for sharing online!

January 24, 2022

Provide prompt and friendly service from the moment you arrive and the children's room makes it easy to bring your children with you. More

by bolste55
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

W&L Subaru responded

Thanks so much!

January 21, 2022

No complaints on the service ...everything was handled professionally and courteously ... I was surprised by the coffee and other refreshments there for customers use. More

by RLWarfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jan 24, 2022 -

W&L Subaru responded

Thank you so much for the feedback!

January 21, 2022

repairs were fast and everything looks great. the only complaint i have is the car feels like it needs an alignment because it pulls to the left some. other than that the service was excellent and speedy. More

by 82cj7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jan 24, 2022 -

W&L Subaru responded

Thank you for the review! If you need help scheduling an alignment, just give us a call at 570.473.3432. Thanks again, and have a great day!

January 19, 2022

Great place with great people. It is nice to go to a dealership where they truly care about fixing your problems More

by gkman90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Jan 20, 2022 -

W&L Subaru responded

It is our pleasure helping you! Thanks for the feedback!

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