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W&L Subaru - Service Center

Northumberland, PA

4.7
2,069 Reviews

2,069 Reviews of W&L Subaru - Service Center

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December 06, 2021

They kept me updated, my car was finished when promised, everyone there was helpful and courteous and my vehicle was clean and shiny when I picked it up. Thank you More

by CARLAKLINE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collision repair
Dec 07, 2021 -

W&L Subaru responded

Thank you for the review!

December 03, 2021

Great staff. From making the appointment, the communication and talking to the staff in person. Unfortunately could not locate the noise on vehicle but they tried multiple times which I appreciat More

by SHAMOKINROCKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Issac
Dec 06, 2021 -

W&L Subaru responded

We're very pleased you had such a great service experience! Thanks!

December 01, 2021

The customer service is always excellent. They treat you like family and truly have your well being at heart. It’s refreshing in an increasingly profit driven world to see a company with values. More

by billpete75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Rizzo
Dec 03, 2021 -

W&L Subaru responded

We appreciate the feedback, thanks!

November 29, 2021

Always professional and on time. Wash and vacuum the car. Returned beautiful. I totally recommend! More

by anschidog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure
Dec 03, 2021 -

W&L Subaru responded

Thanks for the 5-star ratings!

November 28, 2021

The woman who provided all the updates about my vehicle was very professional, knowledgeable, courteous and friendly. More

by annie218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

W&L Subaru responded

Thank you, and have a great day!

November 28, 2021

My visit took 3 hours for an oil change and new tires, even with having an appointment. And saw many, many people come in way after and leave before me. I understand some things take less time, but even t More

by lbrady2100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure what the name of the man at the desk was
Nov 29, 2021 -

W&L Subaru responded

We're sorry your visit to the service department did not exceed your expectations. We will definitely make use of your feedback to identify areas to improve our customer experience. Thanks for your review, and have a great day.

November 26, 2021

FAIR AND INFORMATIVE, HONEST, PROFESSIONAL AND RESPECTFUL, CLEAR IN THEIR EXPLANATIONS, WORKMANSHIP OUTSTANDING. I HIGHLY RECOMMEND W&L!!! More

by labjorkstedt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry...I'm terrible with names...Only met the Service Rep! She was outstanding !!!
Nov 26, 2021 -

W&L Subaru responded

Thank you so much for the review!

November 25, 2021

Answers questions, information given when u ask questions, makes you feel comfortable when you ask a question More

by bitlerdanville
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don't know name, but was great on recall
Nov 25, 2021 -

bitlerdanville responded

That was the second recall on my car, I felt concerned as I am a widow and didn't know what to expect but they handle it very well with the explanation n I had treats n drink while I waited,

Nov 26, 2021 -

W&L Subaru responded

Thank you so much for the review! We're very glad you enjoyed the free snacks in the lounge!

November 24, 2021

Excellent Service Department. Comfortable waiting area. Service took the time to explain issues. Honest. It was nice to have a female assistance in service. Usually, mechanic shops take females across whe More

by weh1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Rorke
Nov 26, 2021 -

W&L Subaru responded

Thanks! We are pleased you had a great experience in service!

November 24, 2021

Exceptional customer service. Very helpful and are very time sensitive. Thank you very much. Done More

by Jodshoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob! Love him!, Phil Rizzo
Nov 26, 2021 -

W&L Subaru responded

Thank you!

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