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W&L Subaru - Service Center

Northumberland, PA

4.7
2,073 Reviews

2,073 Reviews of W&L Subaru - Service Center

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November 01, 2019

blah, blah not sure of addition of costs, and what's it say that the wrong part was in the box and I needed to wait an extra day? I won't blame the service repre More

by ZAISERB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Nov 05, 2019 -

W&L Subaru responded

Thank you for letting us know of your issue in the service department. If you still need additional help, feel free to give me a call. My name is Rob and I'll be happy to do what I can for you. 570.473.3432. Thanks again, and have a great day.

October 31, 2019

First state inspection Have had my Subaru Forrester for one year now. Time for first inspection. I am very pleased that the inspections are free. The waiting area is so n More

by rcoldlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Rorke, Kris Little
Oct 31, 2019 -

W&L Subaru responded

Thank you so much for posting this! We look forward to your next visit!

October 30, 2019

Very good service and nice people. The service was quick and easy for me and the work was great. Very polite and friendly. I'll be back again as it was a good experience. More

by rbaur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

W&L Subaru responded

Thank you for posting this review! We look forward to helping you for your next service!

October 30, 2019

Good, but... S-L-O-W Even with a scheduled appointment, my 6,000 mile service -- oil change and tire rotation -- took nearly 2 and 1/2 hours. This experience was similar t More

by RSHEARER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Oct 31, 2019 -

W&L Subaru responded

Thank you for the feedback. I sympathize with your concerns and I will definitely speak to the service manager to help ensure that your next visit is speedier. If you need anything else, please let us know. Have a great day!

October 29, 2019

Inspection and oil change always quick work I am very pleased with your staff i love walking in your show room also like your snack bar and I appreciate getting a ean cat when done with my servi More

by cav041401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

W&L Subaru responded

We are so glad that you enjoy your visits to our dealership! Thanks!

October 26, 2019

..Body shop Very satisfied with all..the courteous cliental..and the great work they did on my car, Also satisfied with the loner car,,,good to deal with More

by k_zarko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember who I dealt with
Oct 28, 2019 -

W&L Subaru responded

Thank you for the feedback!

October 25, 2019

LOVE W&L Took a bit longer than was told, but W&L has great customer service. The people in the waiting room were a bit, shall we say, ANNOYING, but W&L ROCKS! More

by CHOPPERSCUTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
not really sure of the employees, Phil Rizzo
Oct 25, 2019 -

W&L Subaru responded

Thank you for the positive feedback. Don't forget: we have a "quiet lounge" in addition to the regular lounge. The quiet lounge has no tv and no talking, and very few people use it. Feel free to try it out next time.

October 25, 2019

Great dealer They performed the service in a speedy and professional manner. The dealership was very clean and tidy. I loved the free coffee. Will visit again soon More

by NRB44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2019 -

W&L Subaru responded

Thanks! We really appreciate the review!

Oct 28, 2019 -

W&L Subaru responded

We are so glad you enjoyed your service visit! Thanks!

October 24, 2019

Service Excellent service done in a very timely manner, Roy Beck was very kind to help me yesterday by helping me to get to the waiting room and when my car w More

by barbshelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2019 -

W&L Subaru responded

I will make sure to let Roy know of your kind words! Thanks so much for visiting our service dept!

October 23, 2019

Coffee and fast and friendly service! Thank you very much I had lots of things to do that day but you all helped out very much by taking care of my vehicle service quickly 😁 More

by jumpatine12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Oct 24, 2019 -

W&L Subaru responded

We are glad to have been able to help you! Thanks, and have a great day!

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