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W&L Subaru - Service Center

Northumberland, PA

4.7
2,082 Reviews

2,082 Reviews of W&L Subaru - Service Center

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September 19, 2022

Intake technician very personable and helpful. Had to use a loaner car and he set up the Bluetooth and explained features I was unfamiliar with. Same thing when I returned for my car. He answered More

by mariemodesto
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Faust, Michael Aube
Sep 19, 2022 -

W&L Subaru responded

Thanks for the review!

September 18, 2022

Excellent service and prompt welcome as I arrived. My loaner car was ready and I was informed of expected time frame. More

by honoramj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2022 -

W&L Subaru responded

Thank you for your business!

September 16, 2022

Fast service, able to get in quick. Friendly staff. Always take good care of you. More

by taylorwolfe25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2022 -

W&L Subaru responded

Thank you so much for your review!

September 14, 2022

Staff was courteous, patient, very helpful, timely and thorough. Waiting area was well stocked, very comfortable & bright and we got to see the apenn State game while waiting. More

by 4moonflower7
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

W&L Subaru responded

Thank you! Hope you enjoyed the PSU game!

September 14, 2022

Kimberly was fantastic to work with. Responsive, efficient, friendly and flexible with scheduling a loaner and drop off times. Waiting area and amenities are always above and beyond an More

by s_omara94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly
Sep 16, 2022 -

W&L Subaru responded

Thanks so much for the review!

September 14, 2022

Service was performed as requested and done right the first time. Service staff very courteous. More

by cloalmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

W&L Subaru responded

Thanks for the 5-star ratings!

September 14, 2022

Replaced the drivers seat side panel. It was quite a mess! I had secured it with zip ties! The folks at W&L ordered the part for me. Took under an hour to install. Looks great! More

by tdelucca433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

W&L Subaru responded

It was our pleasure helping you! Thank you for the feedback!

September 13, 2022

precise, quick and courteous service. A very comfortable waiting room. Service schedule was very timely. More

by smeltz4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

W&L Subaru responded

Thank you so much!

September 13, 2022

Everyone in service was welcoming and helpful. Inspection was done in a timely manner. I was impressed. More

by suzkinslow
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

W&L Subaru responded

Thank you!

September 12, 2022

Was disappointed on the feedback I got back on an issue I am having with my crosstrek. I feel the issue was not addressed properly. More

by helnmike
Recommend Dealer
No
Employees Worked With
Kimberly heltzinger
Sep 12, 2022 -

W&L Subaru responded

Thank you for the feedback. We're very sorry for your disappointment in the information you received regarding your Crosstrek. Your satisfaction is important to us, so please give us a call at 570.473.3432. We will be happy to provide any additional information or answer any questions you have have. Thank you again for the feedback, and have a great day.

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