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W&L Subaru - Service Center

Northumberland, PA

4.7
2,082 Reviews

2,082 Reviews of W&L Subaru - Service Center

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September 11, 2022

My Outback was serviced beautifully. They went above and beyond what I could have wanted. More

by cfink17740
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Rorke
Sep 12, 2022 -

W&L Subaru responded

We appreciate your business! Thank you for the review!

September 10, 2022

They were very polite and easy to work with. They even gave me a rental vehicle big enough to fit my large family. The service was extremely fast and they even sent a video of everything they c More

by zbohartz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

W&L Subaru responded

Thank you for the 5-star ratings!

September 10, 2022

First time I've purchased a car from a dealership that actually seems like they care about the customer. Would definitely recommend to a friend. More

by debkar74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Rorke
Sep 12, 2022 -

W&L Subaru responded

Thank you! It was our pleasure helping you!

September 10, 2022

Attendants was pleasant. Explained details of car maintenance. Prompt with appointment with minimal wait time. More

by frosie54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

W&L Subaru responded

Thank you so much for your review!

September 09, 2022

Service department is great! They go above and beyond with the extra services such as car wash, courtesy vehicle and comfortable waiting area. They are thorough and answer all qu More

by speechwv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

W&L Subaru responded

Thank you so much!

September 08, 2022

Everything went fine, but I declined to have battery corrosion work done. I did the work myself when I got home with a bit of baking soda and a brush. I was surprised that whoever looked at the RED batt More

by jmcq4
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

W&L Subaru responded

Thank you for the feedback. We will definitely utilize your comments as a coaching tool for our techs. We appreciate you bringing this to our attention. Thanks again and have a great day.

September 08, 2022

The staff at the collision center were all friendly and knowledgeable. The service was great and work was done professionally. I highly recommend the collision center. 😀 I hope not to see them soon! Lol! More

by dlukus53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Litchard
Sep 09, 2022 -

W&L Subaru responded

Thank you for the review!

September 07, 2022

I was greeted with a friendly smile and service was provided in a timely manner. More

by kvolkel1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

W&L Subaru responded

Thank you, and have a great day!

September 07, 2022

Nice and courteous staff. Comfortable waiting area with refreshments including a cappuccino machine.. Fast service ! More

by jefntna
Recommend Dealer
Yes
Employees Worked With
Didn't really notice their names
Sep 08, 2022 -

W&L Subaru responded

Thank you!

September 06, 2022

A highly efficient service department. Professional service and timely. The loaner car was in excellent condition with only 15,000 miles, not a beater. More

by deanrleimbach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian, Corey Balliet
Sep 08, 2022 -

W&L Subaru responded

Thank you for the feedback!

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