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W&L Subaru - Service Center

Northumberland, PA

4.7
2,082 Reviews

2,082 Reviews of W&L Subaru - Service Center

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August 29, 2022

My car was taken in at the appointment time and finished quickly. They even obtained a copy of my registration since I misplaced the one I needed in another vehicle. More

by pinkjellybean.jrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim
Aug 30, 2022 -

W&L Subaru responded

Thank you for the 5-star ratings!

August 28, 2022

W&L is a very efficient business, fantastic customer service and great friendly individuals to work with to help with all your needs. I even received a video inspection of my Outback. More

by raiderraven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac Young and Paul Oyster
Aug 29, 2022 -

W&L Subaru responded

Thank you!

August 28, 2022

They have done an outstanding job of addressing and correcting some maintenance concerns on our recent used car purchase. They are very professional, competent, and caring in dealing with customers, a More

by ljnester
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

W&L Subaru responded

Thank you so much for the feedback!

August 27, 2022

We were quite pleased with the quality and professionalism of the service and sales department. We are looking forward to buying our next vehicle from your business. More

by llsltbke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly Heltzi
Aug 29, 2022 -

W&L Subaru responded

Thank you for the review! See you next time!

August 25, 2022

Always helpful-so happy they pick up our vehicle for service. We will always buy our Subarus from you! More

by smithfloralcompany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

W&L Subaru responded

Thanks! We're glad you like our free customer pick-up and delivery service!

August 25, 2022

Brought two vehicles in for free state inspection found out after completion that emission testing is not included in this. Was not expecting this additional expense that why 4 stars and not 5. Do like th More

by icc.sw.moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

W&L Subaru responded

We appreciate your feedback very much. Thanks for sharing your experience online, and have a great day.

August 25, 2022

W & L is efficient, professional, caring and honest. I would recommend them highly to others. I was very pleased with my experience. More

by lpiercy65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Bassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Clymer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Marroquin Shaun Kaufmann, Meghan Balum, Shaunda Zeigler
Aug 26, 2022 -

W&L Subaru responded

Thank you for the 5 star ratings! Have a great day!

August 24, 2022

Friendly and amazing customer service. Always willing to help and to explain what your car needs are. More

by wendyannst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

W&L Subaru responded

Thank you so much for your review!

August 24, 2022

I sat there for 2 hrs for an inspection and they only needed to change 1 light bulb. A little disappointed because I’ve alwasy had great service. Love the videos they send to you now More

by eglowaski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

W&L Subaru responded

Thank you for the feedback. We are very sorry for the long wait for your service, and will definitely take your feedback into consideration as we strive to improve our customer experience. Thanks again, and have a great day!

August 24, 2022

My technician was very good/excellent. Please take this portion out of this survey it is annoying. More

by LLGREENAWALT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2022 -

W&L Subaru responded

Hi, thanks for your review! I wish we could do something about Dealerrater's rules for the surveys, but we don't have any control over their design decisions, sadly. If you prefer not to be required to type in descriptions, you can always give Google a try. Google will allow you to just leave a rating only with no text. I prefer Google's platform myself! Thanks again!

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