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W&L Subaru - Service Center

Northumberland, PA

4.7
2,077 Reviews

2,077 Reviews of W&L Subaru - Service Center

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July 30, 2022

Excellent customer service at W&L! They take good care of me and my car! Won't go anywhere else! More

by saritha76k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

W&L Subaru responded

Thank you so much!

July 30, 2022

They have excellent customer service! ! Mike Litchard & Jen were very helpful and made the difficult time very easy for us!! We even got our car back an extra day early. Our car was rep More

by alfredo.vega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Litchard & Jennifer at front office of Repair Shop
Aug 01, 2022 -

W&L Subaru responded

It was our pleasure helping you! Thanks!

July 29, 2022

While the service is very good it took longer than expected. They are also very expensive. More

by kchep331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

W&L Subaru responded

Thank you for the review!

July 29, 2022

The service and personnel were exactly as I expected. Have never disappointed before, and they were not disappointing now. Very satisfied More

by jayell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

W&L Subaru responded

Thanks!

July 28, 2022

Everyone friendly and ready to answer questions and explain what needs to be done and cost. More

by sybilspotts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

W&L Subaru responded

Thank you!

July 28, 2022

Great service. Pickup and delivery was much appreciated since I have a fractured vertebrae and can't drive. More

by amm112
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

W&L Subaru responded

We're very pleased you enjoyed our free service valet perk! Have a great day!

July 28, 2022

For having to go for the most rookie mistake (not putting gas cap back on), they made me feel like I was there getting maintenance done. I am very pleased with the courtesy of every person I’be dealt with!! More

by rjwest3411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

W&L Subaru responded

Thanks so much!

July 28, 2022

I love the way the service is done at this dealer. It is streamed-lined and efficient. More

by mhkrall1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

W&L Subaru responded

Thank you so much for the kind words!

July 28, 2022

I really appreciate the all in commitment to the Japanese culture from service writer Mr. Young. Rumor has it that he is even learning to speak and write it! More

by kdlittle86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

W&L Subaru responded

Thank you for the feedback!

July 28, 2022

Clean dealership with knowledgeable staff. They really take to heart the subaru love promise. My service adviser Isaac was great! More

by matthewtadams21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac
Jul 29, 2022 -

W&L Subaru responded

Thank you, it was our pleasure helping you!

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