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W&L Subaru - Service Center

Northumberland, PA

4.7
2,080 Reviews

2,080 Reviews of W&L Subaru - Service Center

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June 22, 2022

Always a wonderful experience. Everything done well. Love that they pick up the car and return when finished. More

by dereknkim2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
Jun 22, 2022 -

W&L Subaru responded

Thank you!

June 22, 2022

I was early and they took my car right in. Excellent service at this dealership More

by jgrecco10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

W&L Subaru responded

Thank you so much!

June 22, 2022

Good dealership; nice facilities; great coffee while you wait; friendly service folks and customer service professionals More

by ncyarnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

W&L Subaru responded

We're so glad you enjoy your visits to our service department! Thanks!

June 22, 2022

Staff is always polite and helpful. My car was going to be in for a few hours longer than what was expected, and they let me have a car last minute. More

by ciocitammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

W&L Subaru responded

It was our pleasure setting you up with a free loaner! Thanks for the review!

June 22, 2022

Had a set time for oil change and tire rotation still waited 1:45 didnt want my car washed and had to wait because they washed it anyway. More

by mkklear
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

W&L Subaru responded

We're sorry it took longer than you expected. Thank you for the feedback, we will definitely utilize your comments to help improve the customer experience going forward.

June 22, 2022

Quick service. Very much satisfied with the experience at w and l Subaru location. Keep it up guys. More

by patricksilvesterdsouza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

W&L Subaru responded

Thanks so much for your review!

June 21, 2022

Service is wonderful mike in sales sold me two Subarus not local but returning customer More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2022 -

W&L Subaru responded

Thanks!

June 21, 2022

I was so pleased with my first service experience with W&L Subaru! I called the morning of my appointment to see if I could use a courtesy car rather than waiting at the dealership and Brandy was so helpf More

by beccazook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy, Kimberly, Issac
Jun 21, 2022 -

W&L Subaru responded

Thank you for taking the time to write this review!

June 21, 2022

It was the best service that I have ever encountered. Every step of the way, from scheduling to delivery was nothing less than first rate. Would highly recommend to anybody. I traveled from Hershey and d More

by mi6kyds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rorke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

W&L Subaru responded

Thanks! We are very pleased you had such a great experience!

June 20, 2022

Friendly staff. I like that they provide a loaner vehicle, so that you don’t have to wait while getting work done. I was surprised by the price though; it was well More

by tvalentine2386
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

W&L Subaru responded

Thank you for the feedback. We're pleased that you enjoyed the free loaner car! Your comments regarding the overall price of your service are very much appreciated. We are always reviewing our pricing strategies to remain competitive, and feedback such as this helps in the decision making process. Thanks again and have a great day!

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