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W&L Subaru - Service Center

Northumberland, PA

4.7
2,098 Reviews

2,098 Reviews of W&L Subaru - Service Center

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May 25, 2022

Customer service is excellent. But my issue this time was wait time. I arrived a little early for my inspection appt and I realize they probably didn’t take it right away. But it w More

by kthyshwrs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

W&L Subaru responded

Thank you for the feedback, and we apologize for the wait. If you ever need a loaner car so you can take care of other errands instead of waiting, just let us know! They're free, and were always happy to provide one! Thanks again!

May 24, 2022

Good service friendly staff and a full car wash and nice facilities clean bathroom and showroom More

by larrykuhns38
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

W&L Subaru responded

Thanks!

May 24, 2022

Their service department is the BEST! They seem to go out of their way to make customers comfortable and content while waiting on their vehicles. Great selection of complementary drinks More

by RockyRotti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

W&L Subaru responded

We're glad you enjoyed the free snacks and beverages in our customer lounge! Thanks for sharing your experience online!

May 24, 2022

Roy in service was very kind and helpful, with updates and even provided me with a courtesy car!! More

by dcurranpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

W&L Subaru responded

It is always our pleasure to provide a free loaner with your service! Thanks, and have a great day!

May 24, 2022

Super job, excellent customer service. I would reccomend them to anyone. Top rate workmanship. Thank you More

by FEDCOP1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
May 28, 2022 -

W&L Subaru responded

We appreciate your business! Thank you so much!

May 24, 2022

My experience with this dealership is awesome! !! They are all so kind and caring and really work with you in your favor!! Couldn’t ask for a better dealership!! Love them!!😃❤️👍🏻👏🏻👏🏻👏🏻👏🏻 More

by bm8561
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

W&L Subaru responded

Aww, we love you too! Thanks for the feedback!

May 24, 2022

We had only scheduled an oil change, tire rotation and inspection. The day before our scheduled service the ac quit working and on the way to our appointment we heard a noise when accelerating. We asked w More

by shultma83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

W&L Subaru responded

It was our pleasure help you with your A/C! If you need anything else, just let us know! Thanks!

May 24, 2022

They were very helpful and kept in constant communication. They always wash my car in the way out and are respectful and kind. More

by Lea Plagens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

W&L Subaru responded

We appreciate the 5-star ratings! Thanks!

May 23, 2022

The gentleman that first welcomes you and ultimatley cares for you as your service ends is professional and simply kind. More

by gweaver0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greeter (name unknown) was great
May 28, 2022 -

W&L Subaru responded

Thanks for the feedback!

May 23, 2022

Repairs done on time as promised. Returned my vehicle cleaner than it was when i dropped it off. great job!!! More

by mkramer7
Customer Service
Recommend Dealer
Yes
Employees Worked With
Damage repair due to hitting a deer
May 28, 2022 -

W&L Subaru responded

Thank you so much!

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