Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Wagner Kia of Shrewsbury
Shrewsbury, MA
116 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 116 reviews
April 13, 2024
Dealer will not service Kia vehicles not bought at their dealer, even in an urgent matter where the vehicle doesn’t start. The first question was did you buy the vehicle here? They reported they could not s dealer, even in an urgent matter where the vehicle doesn’t start. The first question was did you buy the vehicle here? They reported they could not service my vehicle until a month from the time it was towed there. I paid extra for a tow service to take my vehicle to a Kia dealer who provides superior service for any Kia vehicle. Car was diagnosed and repaired under warranty at a dealer 50 miles away. They even provided a loaner vehicle for that time. Wagner Kia did not want to service my vehicle because I did not buy the vehicle there.I am Disappointed that the dealer closest to my home runs a poor business model. The service department is not reliable for Kia customers that have not purchased a vehicle from them. More
by vpac
Employees Worked With
Shirley Price
Helpful January 15, 2024
Blinking check engine light on car. Went to Dealership for service. Assigned Shirley Price as Service Advisor. She was beyond terrible. Wouldn't return my phone calls or give me sta Went to Dealership for service. Assigned Shirley Price as Service Advisor. She was beyond terrible. Wouldn't return my phone calls or give me status updates for the 3 weeks the car was being serviced. Had to finally get the Service Manager to be my point of contact until the car was repaired. More
by mannyavila5
Employees Worked With
Stan Rambarran
October 14, 2023
It is rare that I've had occasion to visit a dealer for service so I really did not know what to expect. I was apprehensive, fearful to tell the truth, of the unknown! Our 2020 soul needed emergency care service so I really did not know what to expect. I was apprehensive, fearful to tell the truth, of the unknown! Our 2020 soul needed emergency care and Wagner Kia was the closest choice. I was fortunate enough to encounter Stan, the service manager via telephone. He was cordial and quite genuine and I began to feel confident I was in good hands. Though my vehicle was not purchased there, he prioritized my repair and kept me well informed to it's progress. All in all I was treated well by Stan and his entire staff. Overall I can confidently say these are reputable folks with good intentions and you can feel good about visiting them for your Kia needs. The facility was quite nice b.t.w. exuding a sense of professionalism and permanence. Thank you to Stan and the fine folks at Wagner Kia! More
by wayfaster
Employees Worked With
Stan Rambarran
May 13, 2023
This place was a xxxx show you had to meet at least four people to get anything done they promise you some thing when you walk in the door make everything sound good and at the end it’s just a xxxx show I d people to get anything done they promise you some thing when you walk in the door make everything sound good and at the end it’s just a xxxx show I did not recommend ever going to this place never ever again. I have two family members that have kias and we will never go back to Kia of Shrewsbury. What a bad bad time I had there they are liars everything about the money they don’t care about their customers. They said oh we will work with you for your budget, such a lie. All about them. Never going back. 👎🏼 More
by mels0622
Employees Worked With
It seems like I spoke with so many people one after another came over to me shook my hand and try to make me feel like I was important and that they were trying to make me a deal there was no deal it’s sucked
July 12, 2022
Horrible! Make sure you get online quotes from several dealerships prior to heading into Kia Wagner Shrewbury or they will take advantage. I was quoted 43k (ta Make sure you get online quotes from several dealerships prior to heading into Kia Wagner Shrewbury or they will take advantage. I was quoted 43k (taxes and fees included was even given a rebate) online for Kia Sorento S X-line AWD via email, in person was quoted 46K without taxes and fees, 48,800K after taxes and fees and that's without the $1,200 cost for gap coverage, total cost 50K. I understand there is a markup due to chip shortage, low inventory, and demand but to take advantage of a consumer like this in these difficult financial times is horrible. Make sure you do your research people. More
by Garcia
Employees Worked With
Mackenzie Derival (finance manager)
June 23, 2022
My experience of this dealership was mainly through the attentive and responsive work of Yvonne Pham and Andy Hayden, the Finance Manager. Yvette let me know about the car as soon as it came in. This was attentive and responsive work of Yvonne Pham and Andy Hayden, the Finance Manager. Yvette let me know about the car as soon as it came in. This was based on a previous conversation she and I had 7-10 days earlier. She used her influencing skills to help solve problems when they appeared, and gave me encouragement when it looked like we may not even start to find common ground. I found her to be truthful throughout the process. I highly recommend Yvonne. Andy was knowledgeable about our options as we closed and signed paperwork, and was respectful of our choices as we went along. More
by mike mcc
Employees Worked With
Yvonne Pham, Andy Hayden
June 09, 2021
UPDATE: After less than 4 months with my 2018 Sportage purchased from Wagner KIA, EVEN MORE PROBLEMS and SAFETY ISSUES have appeared. The car now won't start (key not recognized), won't respond to the key purchased from Wagner KIA, EVEN MORE PROBLEMS and SAFETY ISSUES have appeared. The car now won't start (key not recognized), won't respond to the key fog command of locking/unlocking, and the remote start button has been uninstalled (installed and manufactured by KIA). I'm driving around with a uncovered vehicle handle (to manually insert the key), never knowing when it'll work again. They sell you a certified pre-owned vehicle with numerous safety issues; they do not provide a loaner vehicle or a rental. I DON'T WANT TO DRIVE A CAR THAT IS BROKEN!! KIA is unconcerned! They don't even apologize for selling you a terrible product; instead, they point the finger upon you. Only buy a KIA if you have no other options. Original post; If I could give negative stars, they would be -5, because they are working very hard on providing the worst costumer service. I brought a Kia Sportage less than 2 months ago, and the car has randomly die while driving TWICE!! I believe this is a serious problem, but they obviously disagree because they aren't in no rush to investigate the problem. Also the only service they provide on Saturdays is Oil Change. That's it. You literally have to use a vacation day to have service on the car. Also they don't provide transportation if you need to leave the car there and go to work and pick it up in the end of the day. Try to schedule to have car problems 1 month in advance, because this is when they will have an appointment available. If you can stay away. Stay FAR AWAY !! More
by GSK
Employees Worked With
Jose , Mike Rodenbaugh
May 27, 2021
I have had the worst service from this Dealership, i have a 2021 Kia k5 Gt- line i was told that i had water in my gas tank and i paid 550 to get it all fixed. When i got my car back, it wasn’t driving the s a 2021 Kia k5 Gt- line i was told that i had water in my gas tank and i paid 550 to get it all fixed. When i got my car back, it wasn’t driving the same as when i got it brand new January 26,2021 I told the service manager Stan and he test and agreed there was still something wrong. So i brought it back in a week later to have it fixed again. And this time the we’re telling me that i must have created enemies and to not come back to the dealership because they didn’t want to be responsible for their repairs. I keep getting disrespected by the manager and associates. And i keep getting no kind of help. They keep telling me it has to be my fault. And it’s a Brand new car with only 5000 miles on it. Why would i ruin my own brand new car. They just are terrible are fixing it obviously if I’m having the same exact issues after the 2nd time they fixed it More
by Xae1995
Employees Worked With
Stan Rambarran
